SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,212 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,212 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service from the very first moment we visited the showroom. Nick was very polite and helpful. He helped us all the way to collecting the car and explained all the controls in detail. Lovely man to deal with and we love the car. Thank you. Fiona Gill”

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(York) - Posted 5 years ago

“Excellent service, flexible timing even stayed after their shift to help us out. Quick and very easy process.”

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(Durham) - Posted 5 years ago

“Overall the service was middle of the road, communication needs work, I had to chase for updates on the progress of my car a few times as it was in the body shop. I had a few technical issues with the car a week after receiving it which I called the branch and asked to speak with the sales rep for assistance on two occasions, still waiting for a phone call back, ultimately I have resolved them myself to the best of my knowledge.”

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(Darlington) - Posted 5 years ago

“Great new car and a very pleasant experience. Joseph was great and very helpful.”

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(Richmond) - Posted 5 years ago

“I was very pleased with the way I was treated, and the staff were very friendly and helpful”

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(Middlesbrough) - Posted 5 years ago

“As in past purchases - S G Petch made changing my car very easy and straightforward. The price was right and they kept any promises they made. I have been pleased with the service I have received from then over the past 5 years (plus) - no complaints at all - all the staff I have dealt with have been helpful and very pleasant to deal with.”

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Posted 5 years ago

“Excellent experience from a very helpful rep.”

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(York) - Posted 5 years ago

“Fantastic service.”

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(Durham) - Posted 5 years ago

“George from your York branch is incredibly helpful and not at all what we expect a salesman to be.”

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(York) - Posted 5 years ago

“First class from start to finish”

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(Durham) - Posted 5 years ago

“Excellent service from start to finish, was well informed of everything that was happening, received vehicle much quicker than expected. Special thank you to Andy Payne at Darlington”

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(Darlington) - Posted 5 years ago

“Turned up and hung around for 10 mins before managing to attract a salespersons attention.said we were looking at a certain used car, they were surprised til I pointed it out. ‘Oh that’s the service car’ ‘ but yes it’s on your website for sale’ they couldn’t find it on their system until I pointed it out on my phone. On collection, poor valet, key missing,Ariel missing, service book not stamped. Took a bit of chasing from me to sort it all out. The only saving grace was the lady in the service dept who sorted the key, she was highly efficient unlike the sales dept. No real major issues but not a slick sales experience.”

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(Darlington) - Posted 5 years ago

“Absolutely amazing service from Alan Copeland from start to finish. Cannot thank this man enough for how helpful he was and making my experience stress free. Would highly recommend.”

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(Durham) - Posted 5 years ago

“pleasure to deal with . no hassle no pressure . would certainly use again”

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(Middlesbrough) - Posted 5 years ago

“good customer services. friendly staff, trying very possible way to help out.”

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(Darlington) - Posted 5 years ago

“Trial of used car was rushed less than 3 miles road test .car was found to have a scratch (which looked new) not noticed when agreed to purchase . Service plan for traded in car wasn't cancelled when agreed had to remind for this to happen.”

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(York) - Posted 5 years ago

“Very welcoming, professional and not pushy. Sales executive lady was extremely patient and helpful explaining things to my wife and myself.”

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(Durham) - Posted 5 years ago

“Very happy with Emma from SEAT Durham happy with service . I needed a mobility car and chose the SEAT ATECA . I have MS and liked all the safety features. I had a Ford Kuga and I needed space in the boot for my small mobility scooter , the ATECA looked fine for this. But Bewick who Seat deal with for a mobility alliteration was not satisfactory at all . They put a hoist in the car and what looked they had just thrown my scooter in the back. So I picked up my new car expecting my scooter could fit ok in the boot and it had made my car a 3 seater not a 5 seater it was going to be used as my family car Berwick phoned me prior to getting the hoist fitted asking questions about my scooter which Emma had already sorted all this we drop off my scooter 3 days before picking it up . So I had hospital appointment where I had to get a wheel chair . I told the man from Bewick what i needed doing and he was not a pleasant helpful man at all. My partner who is a handyman by trade with engineering experience had to alter a few things and made it fit with all seats available. So Seat had excellent after service but extremely disappointed from Bewick which I know was no fault of Seat but I needed to let you know . Do I would recommend Seat but not Bewick”

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(Durham) - Posted 5 years ago

“Very friendly staff, who don’t baffle you with jargon, just provide the best deal whenever possible.”

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(Darlington) - Posted 5 years ago

“excellent customer service from lewis , he was both helpful and friendly , overall a great experience , many thanks”

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(Durham) - Posted 5 years ago

SG Petch is rated 4.7 based on 5,212 reviews