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SG Petch Reviews

4.7 Rating 5,237 Reviews
95 %
of reviewers recommend SG Petch
4.7
Based on 5,237 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy

Write Your review

SG Petch 5 star review on 5th February 2025
Laura GRAHAM
SG Petch 5 star review on 4th November 2024
Stephen Kay
SG Petch 5 star review on 12th August 2024
Derek Watson
SG Petch 5 star review on 15th July 2024
Curtis Watson
SG Petch 5 star review on 2nd July 2024
Ian Dunnabie
SG Petch 5 star review on 28th June 2024
Tanya Hutchinson
SG Petch 5 star review on 3rd June 2024
John Thopson
173
Anonymous
Anonymous  // 01/01/2019
Always helpful, nothing too much trouble.
Helpful Report
(Middlesbrough) - Posted 3 years ago
Hi Kim, Thanks for leaving us a review.
Posted 3 years ago
Highly recommend great customer service.
Helpful Report
(Durham) - Posted 3 years ago
Thanks for leaving us a review Carol.
Posted 3 years ago
We are delighted with our Kia Picanto and the excellent service and attention to detail provided by Ricky. Ricky's advice and helpful manner went above and beyond. We highly recommend Ricky, his cheerful can do personality made the whole experience a pleasure. Sarah Ironside and Chris Lake
Helpful Report
Posted 3 years ago
Hi Sarah, That is great to hear. Thanks for taking the time to leave us a review.
Posted 3 years ago
SG Petch went above and beyond my expectations when buying my car. Anthony was absolutely fantastic and provided a great service. He let me look at the car and take it on a test drive and wasn't pushy like some salespeople can be. I would definitely recommend SG Petch to others and use them again based on my recent experience. Well done and keep up the good work.
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Posted 3 years ago
That is great to hear Victoria, Thanks for taking the time to leave us a review.
Posted 3 years ago
Lucy Cresswell looked after us with both the recall and new key phob brilliantly. Scott the technician programmed the key phob and sorted out a slight glitch immediately.
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Posted 3 years ago
Thanks for leaving us a review Hazel.
Posted 3 years ago
Could not fault my experience in purchasing my car from SG Petch. All staff members were very helpful. Roger could not have been anymore helpful, he kept me updated throughout and nothing was to much trouble. A class service thank you.
Helpful Report
(Durham) - Posted 3 years ago
Hi Victoria, Thanks for taking the time to leave us a review.
Posted 3 years ago
The sales person Ross has been very helpful especially keeping ourselves fully informed and up to date with our ordering of our project 45 and the hand over of the car we are that pleased with the service he provided to us we have ordered a Kona today. And find Ross very well clued up with the products he is selling,
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Posted 3 years ago
That is great to hear Pat. We hope you enjoy your new car.
Posted 3 years ago
Efficient, courteous and friendly. What else could you want from a car dealer?
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Posted 3 years ago
That is great to hear. Thanks for leaving us a review.
Posted 3 years ago
Lack of communication between staff and lack of communication with customers.
Helpful Report
(Middlesbrough) - Posted 3 years ago
Thanks for leaving us a review.
Posted 3 years ago
It was bad enough that the green car that we ordered was actually blue, forcing us to send it back in exchange for another one at a significant financial cost to ourselves but when the second car eventually arrived the roof didn't have the Fiat logo as promised and the pedestrian warning music didn't work and the speedometer was calibrated in kilometres per hour, demonstrating that the car wasn't road tested before we took delivery. We were told that Fiat would be in touch to sort all of this out but we haven't heard a peep from anyone in the last 5 weeks so it's off to Court and Trading Standards.
Helpful Report
(York) - Posted 3 years ago
We are really disappointed that even after vehicle exchange into a more favourable colour choice you are still not satisfied. The vehicle supplied was current UK specification which is subject to change. If you have concerns with the pedestrian assist noise please book the car in with our service department and they will look into this. The vehicle had a pre delivery inspection and road test prior to delivery my apologies the speed was still showing in KM this can be swapped the MPH at the push of a button. Please let me know if you need any assistance making this change. Kind Regards Iain Ward GM
Posted 3 years ago
Steve Kennedy went above and beyond to make purchasing a new car a very easy experience.
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(Darlington) - Posted 3 years ago
Hi Susan, Thanks for taking the time to leave us a review.
Posted 3 years ago
Very pleased with the service provided by Wayne Jackson from the Monks Cross, York store.
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(York) - Posted 3 years ago
That is great Margaret, Thanks for your review.
Posted 3 years ago
Staff were really helpful & pleasant
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(Middlesbrough) - Posted 3 years ago
Hi David, Thanks for taking the time to leave a review.
Posted 3 years ago
Fantastic customer service, I'm a very happy customer. I have already recommended you to a friend who has bought the same car as me. Thank you!
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(Darlington) - Posted 3 years ago
That is brilliant Graham. Thanks for leaving a review.
Posted 3 years ago
Great service and support for buying a new vehicle
Helpful Report
(Darlington) - Posted 3 years ago
Thanks for your review.
Posted 3 years ago
Very very happy Charlotte was so easy to deal with and very helpful. Very professional nothing was too much trouble. Would recommend Charlotte and Petch to anyone. πŸ‘πŸΌπŸ‘πŸΌπŸ‘πŸΌ
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(South Bank) - Posted 3 years ago
That is great to hear Greg, Thanks for your review.
Posted 3 years ago
Lovely company, great service
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(Darlington) - Posted 3 years ago
Hi Kevin, Thanks for your review.
Posted 3 years ago
Great service and honest. It's refreshing to buy a car in the knowledge that they have your best interests at heart. Salesperson Roy was amazing and is a credit to SG Petch.
SG Petch 5 star review on 15th November 2021 SG Petch 5 star review on 15th November 2021
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(Sunderland) - Posted 3 years ago
Hi Martin, Thanks for your review and we hope you enjoy your fantastic new car.
Posted 3 years ago
Overall I would recommend this garage. Dan in the showroom was very helpful and took me out on an ad-hoc test drive of the e-Niro, which I went on to buy. There were only 2 issues that I experienced in the puchasing process: 1> I requested my car's software/maps be updated fully before handover, but it wasn't. I raised this when I got the car home and it was resolved without fuss by taking it back in for an update. Ensure your car is updated before you leave the forecourt! 2> My credit agreement included an extra charge of nearly Β£600 for Premium paint, but my car was the base model and didn't have it. This appears to be down to how Kia keep on changing what is and isn't Premium on the different yearly models causing some confusion, so it's forgivable. My issue was really that I had to point it out - so check your paperwork carefully. Otherwise happy.
Helpful Report
(York) - Posted 3 years ago
Hi, Thanks for taking the time to leave us a review. Your comments have been noted and passed on to the branch.
Posted 3 years ago
From start to finish Callum Batkin our salesman was so proffesional and his knowledge of the car we were interested in was second to non He always kept us informed of the progress of our sale and delivery date. I would highly recommend him to anyone wanting to purchase one of your vehicles
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(Middlesbrough) - Posted 3 years ago
Hi Lee, That is great to hear, thanks for taking the time to leave a review.
Posted 3 years ago
SG Petch is rated 4.7 based on 5,237 reviews