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SG Petch Reviews

4.8 Rating 5,343 Reviews
95 %
of reviewers recommend SG Petch
4.8
Based on 5,343 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy

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SG Petch 5 star review on 14th July 2025
Megan Dobbin
SG Petch 5 star review on 14th July 2025
Megan Dobbin
SG Petch 5 star review on 14th July 2025
Megan Dobbin
SG Petch 5 star review on 20th May 2025
Natalie Ablewhite
SG Petch 5 star review on 19th May 2025
Anthony Edward Mcclelland MBE
SG Petch 5 star review on 22nd April 2025
George Williams
SG Petch 5 star review on 16th April 2025
Lauren Rafferty
184
Anonymous
Anonymous  // 01/01/2019
I have used SG Petch for a number of years and would not go anywhere else for a new car. Special thanks to Abby for arranging everything for me. Superb service.
Helpful Report
(Middlesbrough) - Posted 9 months ago
Thank you so much, Danielle, for your fantastic 5-star rating of SG Petch! We truly appreciate your loyalty and trust in our services. It means a lot to us that you have chosen us as your go-to dealership for all your new car needs over the years.We are thrilled to hear about your positive experiences with our team, especially Abby. We look forward to serving you for many more years to come!
Posted 9 months ago
Knowledgeable salesman. Great service. Very happy customer. Thank you S G Petch
Helpful Report
(Darlington) - Posted 9 months ago
The same review I posted on another platform recently. It all still applies. The process of ordering/obtaining a Mobility car from this Hyundai dealership was a breeze. The process was made easy by staff who are second to none. Friendly, patient, informative and attentive (free coffee). I had initially simply called into the dealership on spec to enquire as to the availability of a Tucson Ultimate Hybrid and was so taken aback by the service I received, which included an immediate test drive, that I ordered a car there and then. A couple of weeks later the handover of the car was just as friendly and professional. After completing the paperwork we were given a detailed introduction to the interior controls/features etc and this finished up with an introductory drive. The service couldn't have been better. After having the car for a few weeks, I had a minor issue (quite normal with a new car) which is when I discovered that the after sales service of this dealership is equally as professional and friendly as the pre sales. From the Motability specialist to the Service Reception to the garage staff themselves, they all went above and beyond to make sure my issue was sorted. This was so refreshing (and a relief) after having a shocking and unpleasant after sales experience with a Nissan dealership a couple of years ago. As it happens, my Tucson was collected and returned today and the issue is sorted. Brilliant. I'll finally use this opportunity to thank the people who went above and beyond from day one until now. Connor and Rob (Motability process, test drives), Emma (Service Reception) and Michael (Technician). Thank you from Dennis (Dixon).
Helpful Report
(Durham) - Posted 9 months ago
Hi Dennis,Thank you so much for your fantastic 5-star rating of SG Petch! We truly appreciate your kind words and are thrilled to hear about your exceptional experience with our dealership. We're delighted that our staff made the process of ordering and obtaining your Mobility car a breeze for you. It's great to know that our team was friendly, patient, informative, and attentive throughout, and we're glad you enjoyed the complimentary coffee too! We'll make sure to pass on your gratitude to Connor, Rob, Emma, and Michael for going above and beyond to exceed your expectations. They will be thrilled to know that their efforts made a positive impact on your experience with us. Thank you once again for choosing SG Petch, and please don't hesitate to reach out if there's anything else we can assist you with. We appreciate your continued support.
Posted 9 months ago
Excellent service on my purchase of the Mazda CX30 .
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(Sunderland) - Posted 10 months ago
Hi George, Thank you for your review, we really appreciate your feedback. We hope you have a great day.
Posted 10 months ago
Not sure what this is for I have bought a new Picanto plus a Dashcam What am I reviewing ???
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(Sunderland) - Posted 10 months ago
Very happy with the service from Tony Hill. Always helpful and knowledgeable.
Helpful Report
(Middlesbrough) - Posted 10 months ago
Dear Patricia,Thank you so much for giving SG Petch a 5-star rating! We truly appreciate your kind words and support. We look forward to serving you again in the future!
Posted 10 months ago
Cant Express enough how friendly and Professional the staff were towards my choice on my first Mazda.
Helpful Report
(Durham) - Posted 10 months ago
Thank you so much for your outstanding 5-star rating of SG Petch! We truly appreciate your positive feedback and are thrilled to hear about your experience with our friendly and professional staff. We look forward to serving you again!
Posted 10 months ago
Couldn't be happier 👍
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(Darlington) - Posted 10 months ago
Thank you so much for taking the time to rate SG Petch with five stars! We truly appreciate your support and feedback. We're thrilled to hear that you couldn't be happier with our services. Thanks again for choosing SG Petch!
Posted 10 months ago
Barry the gent who dealt with us was really helpful and knowledgeable, made the whole experience pleasurable and friendly
Helpful Report
(Sunderland) - Posted 10 months ago
Thank you so much for your outstanding 5-star rating! We really appreciate your kind words and taking the time to share your positive experience with SG Petch. We're thrilled to hear that Barry, our knowledgeable and helpful team member, made your entire experience pleasant and friendly. We look forward to serving you again in the future!
Posted 10 months ago
The purchase was straight forward. I am not so sure what checks were made on the car before handover though. Lots of stickers that should have been removed…
Helpful Report
(Darlington) - Posted 10 months ago
Thank you so much for your wonderful 5-star rating and for choosing SG Petch! We truly appreciate your support. Once again, we are grateful for your kind words and your trust in our services.
Posted 10 months ago
Thoroughly recommended. No hard sell. Knowledgable and friendly sales-people. Bought several cars from SG Petch and would again.
Helpful Report
(York) - Posted 10 months ago
Thank you so much for your fantastic 5-star rating of SG Petch! We are thrilled to hear that you had a wonderful experience with us. Your kind words about our knowledgeable and friendly salespeople mean the world to us. We look forward to assisting you with all your automotive needs.
Posted 10 months ago
Great service.Tony from the Middlesbrough branch got us a fantastic deal.
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(Middlesbrough) - Posted 10 months ago
Dear Paul,Thank you so much for your amazing 5-star rating of SG Petch! We truly appreciate your kind feedback and are thrilled to hear that you had a great experience with us. We value your business and look forward to serving you again in the future.
Posted 10 months ago
Good sales staffl
Helpful Report
(Durham) - Posted 10 months ago
Hi Frank, Thank you so much for your fantastic 5-star rating of SG Petch! We really appreciate your support and feedback. We are thrilled to hear that you had a positive experience with our sales staff. We look forward to serving you again in the future!
Posted 10 months ago
Excellent service and customer care.
Helpful Report
(Durham) - Posted 10 months ago
Dear Michael, Thank you so much for your outstanding 5-star rating of SG Petch! We truly appreciate your kind words and it means the world to us that you took the time to share your experience. We look forward to serving you again in the future.
Posted 10 months ago
The service was amazing from beginning to end staff were helpful and the explained everything in great detail thank you sgPETCH for everything
Helpful Report
(Darlington) - Posted 10 months ago
Dear Yvonne, Thank you so much for your fantastic 5-star rating of SG Petch! We truly appreciate your kind words and are thrilled to hear that you had an amazing experience with us from beginning to end. We are truly grateful for your support and thank you for choosing SG Petch. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Posted 10 months ago
I bought a new Hyundai i10 two weeks ago and was pleased with the service I received. I would recommend SGPetch as the whole process was very quick and painless. I have had two new cars in the past from SGPetch which is why I chose to return for this purchase.
Helpful Report
(Middlesbrough) - Posted 10 months ago
Dear Julien, Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your support and are thrilled to hear that you had a positive experience with us at SG Petch. Once again, thank you for your kind words and recommendation. We look forward to serving you again in the future!
Posted 10 months ago
Everything was arranged promptly and professionally. Thinks could not have been any more straightforward and the staff I dealt with responded very quickly to all enquiries
Helpful Report
(Durham) - Posted 10 months ago
Dear Ian, Thank you so much for your fantastic 5-star rating of SG Petch! We greatly appreciate your feedback and are thrilled to hear that everything was arranged promptly and professionally. We genuinely value your business and look forward to serving you again in the future.
Posted 10 months ago
Shannon who looked after me was the perfect salesman from start to finish She made the whole process extremely easy.
Helpful Report
(Darlington) - Posted 11 months ago
Thank you so much, Luke, for giving SG Petch a 5-star rating! We truly appreciate your kind words and are thrilled to hear that Shannon provided you with exceptional service. We value your feedback and look forward to serving you again in the future.
Posted 10 months ago
I dealt with Ciaran at SG Petch Darlington on a business lease for my new 3008. Ciaran was so helpful and took the time to explain and go through everything with me. I placed my order in February and my car didn't come till late July (through no fault of Ciaran) but he kept me up to date at all times and kept in touch throughout. I'll definitely use Ciaran again and would have no hesitation recommending him to family and friends.
Helpful Report
(Darlington) - Posted 11 months ago
Dear Claire, Thank you so much for your amazing 5-star rating for SG Petch! We truly appreciate your feedback and are so glad to hear that you had a positive experience with us. We are sorry to hear that there was a delay in receiving your car, but we are happy to hear that Ciaran continued to provide you with excellent customer service and kept in touch with you during this time. If there is anything else we can do for you, please do not hesitate to reach out. We look forward to serving you again soon!
Posted 11 months ago
Friendly whilst remaining professional staff. There was a delay in getting my car but we kept informed as to why. I am a mobility customer and my needs were taken into account. Especially the size of the boot as it is needed to get my wheelchair into. The handover by Nick was very efficient. He explained the dashboard and also connected my phone so it can be hands free. This is the second car I've have had from this garage. It was the service I was given then that made me return.
Helpful Report
(Sunderland) - Posted 11 months ago
Dear Edna,Thank you so much for your amazing 5-star rating of SG Petch! We truly appreciate your support and loyalty as our valued customer. We are thrilled to hear that our friendly and professional staff made your experience with us memorable. We are also delighted to know that our team member, Nick, provided you with an efficient handover, explaining the dashboard and helping you connect your phone hands-free. We look forward to serving you in the future.
Posted 11 months ago
SG Petch is rated 4.8 based on 5,343 reviews