SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,212 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,212 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Craig Parker is 5*. We recently bought an mx5 RF and the whole experience was great. Craig was not pushy at all which led to the sale. Love the car. Couldn’t be happier. Thanks very much Craig.”

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Posted 5 years ago

“This is the 5th MX5 I've bought from SG Petch and I've always been very satisfied with the deal and the aftersales service that I've received.”

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(Darlington) - Posted 5 years ago

“I had excellent service from this store . I believe his name was Gareth”

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(Middlesbrough) - Posted 5 years ago

“Very happy with my new car .and the customer service was great”

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(Durham) - Posted 5 years ago

“This was an easy and enjoyable experience of buying a car compared to other dealers! Craig couldn't have been more helpful despite us arriving late on a Saturday. We were advised which car would suit our needs and offered a test drive. We were given figures for part exchange and finance. There was no pressure to purchase. Altogether a pleaseant car buying experience.”

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(South Bank) - Posted 5 years ago

“Fantastic customer service, Alan and Dave could not have been more helpful.”

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(Durham) - Posted 5 years ago

“I was agreeably surprised at the wonderful service I received when I first visited your showrooms and cannot express how pleased I have been with the ease and help received from Mr Peter Bonnard when it came to finding and buying my Kia Piccanto. Your firm obviously excels as I did not get this type of service at another agency I visited.”

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(York) - Posted 5 years ago

“First class service from SG Petch. Dan the salesman was very helpful in a non pushy way. A very enjoyable hassle free experience. Ps. Love the car!”

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(South Bank) - Posted 5 years ago

“We are always made to feel special and at home with S G Petch and Tony Hill...in particular. In our experience buying a car at Middlesbrough branch has always been an enjoyable, stress-free event. Our purchases from S G P Mbro follow a number of purchases at Darlington prior to the establishment of the local branch....again we have always been made to feel that we are "special" by the sales staff.”

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(Middlesbrough) - Posted 5 years ago

“I bought the car from SG Petch two years ago, and I`m very happy with car, I bought one for my wife and this year I changed for one new model, nice little car, but I only complain about the part exchange value on my old car, is too low. I Recommend to buy the car but part exchange maybe need to think before.”

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(Middlesbrough) - Posted 5 years ago

“excellent service by friendly staff. Craig was very helpful assisting me with my motobility car selection... even sent a car and driver to pick me up to come and get my new car... totally satisfied with these guys... Not pushy at all, just very helpful David.”

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(South Bank) - Posted 5 years ago

“Excellent customer service from start to finish from the lovely Tony. A relaxed attitude whilst maintaining professionalism. Pleasure to deal with.”

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(Middlesbrough) - Posted 5 years ago

“Helpful and friendly staff”

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(Durham) - Posted 5 years ago

“Great service understand my requirements prepared to work with me on price and model”

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(Middlesbrough) - Posted 5 years ago

“Took car in for annual service. Car was ready at alotted time but in meanwhile I had received a text report of "red" work that needed doing. On arriving to pick up the car was told that I would be given an appointment for the "red" work to be done in 6 months time. I am very disappointed about that. The whole point of the manufacturers extended service period is to make things more convenient for the customer. In fact extended service periods initially were promoted as a selling point. I do not expect to have that convenience of an annual - once a year- service taken away by the dealer. I expect to have all of the work done in one day as was a l ways the case until a couple of years ago. This is the second time this has happened to me and I am very unhappy about it.”

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Posted 5 years ago

“From sales to after sales, service excellent”

SG Petch 5 star review on 16th September 2019

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(York) - Posted 5 years ago

Thanks Terence, we hope you enjoy your new car.

Posted 5 years ago

“The process was smooth throughout. I was very happy with Carl and his honesty. A mistake was made but he owned up to it and corrected it straight away, which impressed me greatly. Would use again.”

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(Durham) - Posted 5 years ago

“Helpful, courteous and efficient throughout all steps from test drive to delivery and collection of the vehicle.”

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(York) - Posted 5 years ago

“Absolutely fantastic service from S G PECH at durham. The salesman service was outstanding. This is the second vehicle we have bought there and we will be back to buy another when the time comes.”

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(Durham) - Posted 5 years ago

“My purchase of a Hyundai Kona was a most satisfactory experience with very friendly and well informed staff. Many thanks.”

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(Middlesbrough) - Posted 5 years ago

SG Petch is rated 4.7 based on 5,212 reviews