SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,209 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant customer service from Indie at the Middlesbrough (Southbank) site. The whole thing from having a test drive to driving out of the showroom with our new car was an absolute pleasure. Thank you and see you in 3 years for the next one!”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Thats great to hear Sue. Thanks for taking the Tim to leave a review.

Posted 3 years ago

“Great service knowledgeable salesperson.”

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(Sunderland) - Posted 3 years ago

Thanks for leaving us a review Edith.

Posted 3 years ago

“Very happy with service”

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(Darlington) - Posted 3 years ago

Thanks for leaving us review Ryan.

Posted 3 years ago

“I bought a brand new Hyundai Kona Hybrid from Petch on 23d April 2021. 14 days after purchase it broke down with a transmission fault. 12 days after getting it back fixed it had a collission with a telegraph pole and was written off. The like for like replacement was identical in every way-even down to the transmission fault as it broke down after 12 days! The cars are automatic so nothing to do with my 43 years impeccable driving record”

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(Audi) - Posted 3 years ago

We are sorry you are not happy with the service you received Joan, if you would like to discuss further please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Was sold a new 208 at the beginning of July by Anth he completely put me at ease and nothing was to much throughout the purchase from payment plans to after care, highly recommend SG Petch Peugeot as a dealership and Anth was fantastic.”

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(Darlington) - Posted 3 years ago

That is wonderful to hear Nicola. Thanks for taking the time to leave us a review and we hope you enjoy your new car.

Posted 3 years ago

“A very straight forward and transparent buying process which made a huge relief from the usual haggling at other garages. Great service and they will deal with any teething troubles without any problem. Definitely recommend!”

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(York) - Posted 3 years ago

That is great to Fabian, Thanks for taking the time to leave us a review.

Posted 3 years ago

“Very happy with my new car. Ryan was great to deal with. Very straightforward purchase that went very smoothly. I'm not local to Darlington but I'd recommend S G Petch!”

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Posted 3 years ago

That is great to hear Rachel, Thanks for leaving us a review.

Posted 3 years ago

“Really good price genuine product love my new mats and boot liner to protect. Have used this company in the past and fast delivery, all the way up to Glasgow. Good customer service if you’re not sure what mats fit your car just call them.”

SG Petch 5 star review on 24th July 2021

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Posted 3 years ago

Thanks for leaving us a review Steven.

Posted 3 years ago

“Excellent service. Very professional. Although I am over 200 miles away they will be my preferred dealer for my next car purchase.”

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(Durham) - Posted 3 years ago

Thats great to hear Graham, Thanks for taking the time to leave us a review.

Posted 3 years ago

“Purchased a second hand Hyundai i 30 from the Middlesbrough. Branch, they informed me, I would receive a call prior to picking up the car a week later to confirm the exact time and date for pickup by representative Indie, this didn't happen. When picking up the car informed the car was taxed and I didn't need to road tax the car however when asked to confirm this fact in writing, I was then told the car was not taxed. A few days later phoned representative Carol to confirm all DVLA documentation was in place and I to say a wheel unlocking nut was missing, received one call on the documentation she then said she would call again concerning the missing wheel unlocking nut however she didn't bother. The experience summed up is that of dealing with dodgy second hand back street car dealer disguised as a main dealer.”

Helpful Report

Posted 3 years ago

Please accept our apologies, it would appear that on this occasion we fell short of the levels of customer service that we would expect you to receive. If you would like to discuss it further, please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Very helpful, pleasant staff. Full explanations of all aspects of the purchase given and no pressure.”

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(Richmond) - Posted 3 years ago

Thanks for taking the time to leave us a review.

Posted 3 years ago

“If I could leave a 0 star review I would. Having booked a service and mot online I had to chase SG Petch for confirmation of the booking only to find that they had not booked service, mot or courtesy car as requested and were offhand and dismissive on the phone when I had to chase them. No offer of any discount or anything so I will never use them again. Appalling.”

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Posted 3 years ago

We are really sorry to hear you were not happy with the service you received. If you would like to discuss further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Friendly staff and very helpful also very tolerant of my family who recently purchased two new cars from them and changed the order several times”

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(Middlesbrough) - Posted 3 years ago

Thanks for leaving us a review Jacquline.

Posted 3 years ago

“Extremely pleasant experience buying my new car from SG Petch. I was quoted the best price, by far, to exchange my old car for a brand new Mazda CX5.”

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(Durham) - Posted 3 years ago

Thanks for leaving us a review Peter and we hope you enjoy your new CX-5.

Posted 3 years ago

“Just bought 2nd fiat panda with the help of Dave decided to buy a new one”

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(Darlington) - Posted 3 years ago

That is great to hear Mary. Thanks for your review and we hope you enjoy your new car.

Posted 3 years ago

“Andy was very helpful, but not pushy. Car was ready when he said it would be. Car drives well, l am just getting to grips with it been automatic .”

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(South Bank) - Posted 3 years ago

Hi Sandra, Thanks for taking the time to leave us a review.

Posted 3 years ago

“Used the website to view used cars available, rang up to book test drive was really easy. Simon was very helpful and i am really happy with SG Petch.”

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(South Bank) - Posted 3 years ago

Thanks for leaving us a review Colin.

Posted 3 years ago

“Sales Manager valued our business and couldn't do enough for us. Great customer service/ relationship lead to us trading my partners car in for a newer model and buying one for myself too! Aftercare for previous car was spot on too.”

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(South Bank) - Posted 3 years ago

We are glad you enjoy the service your receive, thank you for taking the time to leave a review.

Posted 3 years ago

“I have to say I was very satisfied with all aspects of my experience when purchasing my Mazda2 and this was entirely due to the professionalism of the salesman, Alan Copeland, who fully explained everything in connection with the purchase and answered any questions I had.”

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(Durham) - Posted 3 years ago

Thanks for leaving a review Alan, we hope you enjoy your new car.

Posted 3 years ago

“Made to feel welcome, James was very well mannered, pleasant and felt no pressure to buy. We felt the deal offered was excellent and did not hesitate to complete the purchase. Showroom is very clean and had a relaxing atmosphere. Can’t fail James’s sales technique and would not hesitate in recommending this dealership to any perspective buyers. A great experience all round. Bill & Maggie.”

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(York) - Posted 3 years ago

That is great to hear. Thank you for leaving a review.

Posted 3 years ago

SG Petch is rated 4.7 based on 5,209 reviews