SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,187 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,187 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“we dealt with Nicky h2 was so helpful & explained everything to us we are so grateful for his advice”

Helpful Report

(Sunderland) - Posted 1 year ago

Thank you so much Flora for taking the time to rate SG Petch 5 stars! We truly appreciate it! We were delighted to know that you had a wonderful experience with Nicky; we are so grateful that he was able to provide you with great advice and make the process of dealing with us stress-free!

Posted 1 year ago

“Our experience with SG Petch has been outstanding. David the Mazda advisor has been helpful and is always at the end of the phone”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much for your 5-star rating of SG Petch, Eric! We are also glad to hear that our service has been outstanding to you, and that David the Mazda advisor has been helpful. Thank you for choosing SG Petch.

Posted 1 year ago

“The service was very good, the staff polite just the one hiccup, part- exed my Tiguan tech , and wanted same spec , ( wife struggles with bonnet , needed front camera) advised the ultimate, great car , no front camera ,audio only didn’t realise they did ultimate tech! Wife getting used to it ( stops on first beep ) otherwise a great experience!👍👍”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you for your 4-star rating of SG Petch, Brian! It sounds like you are getting more used to the car every day. We are glad you had a great experience overall and thank you again for your kind rating!

Posted 1 year ago

“Absolutely brilliant. Ryan was incredibly helpful and the whole process was made very easy,”

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(Darlington) - Posted 1 year ago

Thank you so much for your kind words, Joshua! We really appreciate you taking the time to write a 5 star review. We're so pleased to hear that Ryan was incredibly helpful and that you found the whole process easy. We hope you have a great day.

Posted 1 year ago

“Very friendly and knowledgeable.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much for your 5 star rating of SG Petch! We are delighted to hear that you find us very friendly and knowledgeable. We hope you have a great day and look forward to seeing you again in the future.

Posted 1 year ago

“First Class Dealer First Class Service Has to be 5 Stars ⭐️ ⭐️⭐️⭐️⭐️”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much James for your 5 star rating of SG Petch! We really appreciate it and we are so glad to hear that you have received First Class Service and Dealer experiences. We look forward to seeing you again soon!

Posted 1 year ago

“Andrew was pleasant and helpful a good and knowledgeable help”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much, Pamela, for your 4-star rating! We really appreciate it, and we're glad that Andrew was able to be pleasant and helpful. We hope you had a great experience and we truly appreciate that you are a returning customer. Thank you for your continued support!

Posted 1 year ago

“Your staff where very good and present”

Helpful Report

(Sunderland) - Posted 1 year ago

Thank you so much for your 5-star rating of SG Petch, Robert, and for being a repeat customer! We're delighted to hear that our staff were very good and present, and we look forward to your next visit!

Posted 1 year ago

“The changeover to a new car was made very easy”

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(Durham) - Posted 1 year ago

Thank you so much for your 5 star rating of SG Petch, Maureen! We are thrilled that you had such a great experience with us; the changeover to your new car was made very easy and we appreciate your loyalty over the years. Thank you for your continued support!

Posted 1 year ago

“Bought a used car for £10,500, we trusted this garage as we thought it was a genuine dealership... We took the car back as the car had faulty brakes, the garage claim the brakes was fine & safe (sqeaking & grinding); however we've just forked out £400 for new discs & pads cause they was ABDOLUTELY SHOT!!! You can put it down to general wear and tear, or you can make good customer repor and do the right thing.... #whereshallitethermyhorse #cowboys”

Helpful Report

Posted 1 year ago

We are so sorry to hear about your experience with us! We value customer satisfaction and safety above all else, and we are so sorry we were not able to provide that for you. Honestly, we should have done better, and we apologise for the inconvenience. We take customer feedback seriously, and we would love to know what we can do to make this right for you. Could you please let us know how we can make things better? We would really appreciate it and would love to have the opportunity to show you that we care for our customers. Thank you for taking the time to provide us with your feedback.

Posted 1 year ago

“Avoid taking your car here for repair if you want it back the way it goes in. Took my seat in to have brakes done which were flagged on service 6 month previously but I wasn't made aware. Collected car got to top of the road and the front sensor warning light come on and no cruise control which I put down to car been washed as does sometimes affect sensor. Started car following day and still on so wiped sensors and noticed front grill all cracked. Rang numerous times and kept getting told I need to speak to someone else and the call was never connected so I went to dealership. Car booked in to be checked over after been told they needed to check the computer and no surprise denying all knowledge of it. Strange it went in without warnings and damage but comes out with it but it's not down to them. I was replacing the car in 2 month time even had my car chosen but won't be returning to this showroom”

Helpful Report

(Audi) - Posted 1 year ago

Thank you so much for your feedback, Claire. It sounds like you had a really frustrating experience and I'm sorry that happened. We strive to provide excellent service and repair to all our customers, and we clearly didn't meet your expectations in this case. Again, I'm sorry that you had to go through this and thank you for sharing your feedback.

Posted 1 year ago

“Very happy with the service provided by Ray Yates, no hassle, no big pressure to buy, went out of his way to source the right car for me very quickly 10 out of 10 thanks Ray”

Helpful Report

(Durham) - Posted 1 year ago

Thank you for your wonderful 5-star rating, Carmel! We are delighted that Ray Yates provided you with excellent service and that he went out of his way to quickly source the right car for you. Very kind of you to give him such a glowing review. We appreciate your continued loyalty and thank you for being a returning customer!

Posted 1 year ago

“If you need a new car go and see Ryan Robertson at SG Petch in Darlington. We have bought three Mazda’s from him and the service he gives just keeps getting better and better. He goes above and beyond to ensure the customer gets a fair deal and his aftersale service is brilliant….”

Helpful Report

(Darlington) - Posted 1 year ago

Thanks so much, Clive, for your 5-star rating of SG Petch! We can't thank you enough for being a loyal and repeating customer. We understand you recently bought three Mazda’s from Ryan Robertson at SG Petch in Darlington, and the service you received was outstanding. We really appreciate your trust in our team, and your kind words about Ryan's dedication to offering an exceptional customer experience. Thank you for your continued support, it means a lot to us!

Posted 1 year ago

“Buying a new car is never an easy task,but in my experience coming to SG PETCH was the BEST thing I could of done,from day one coming to look for a new car was a pleasant experience.Everyone was really friendly and really helpful and not pushy at all.From seeing Nicky the salesman to Neil the Manager they couldn't of done more.I would recommend anyone to come here for a new or used car.Thanks again.one happy customer.Rod Newton.”

Helpful Report

(Sunderland) - Posted 1 year ago

Thank you so much Rodney for your generous 5 star rating of SG Petch! We're so glad that you had a wonderful experience from start to finish and we appreciate your recommendation. We look forward to serving you in the future.

Posted 1 year ago

“The disability salesman didn’t explain all the items on my new car. I’m still finding out and myself and he was very quiet and talking, which I found very difficult to understand him”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Hi Anthony, We are sorry to hear you weren't 100% happy with your handover. Thanks for taking the time to leave us feedback. If you ever have any questions or need help with anything, please don't hesitate to reach out to us.

Posted 1 year ago

“Ryan Robertson was brilliant and explained all the way through our purchase”

Helpful Report

(Darlington) - Posted 1 year ago

Thanks for the 5 star rating, Darren! We're really glad that you had an enjoyable experience at SG Petch. It's great to hear that Ryan Robertson was brilliant and explained everything throughout your purchase!

Posted 1 year ago

“Disappointed with the level of service in general from start to finish. Booked the service online but could not find a price. Only when I checked in my car online did a price get displayed. It was more expensive than booking direct through Hyundai directly which I found strange. Told on the day I got to the service desk that there was a recall on the car which would take four hours to complete and then the service on top. Something that takes that amount of time to put right as in this case a coolant recall should not wait until a service to prompt them to tell the customer. Ended up leaving the car at the garage over night as they were pushed for time and I did not want it rushed. Picked the car up the following day and paid. Wasn't too impressed that my dash cam was disconnected which is in there for security and insurance purposes! and as part of the service It is supposed to be washed and footwells hovered out. It didn't happen! Not impressed..... Over priced and zero service. Shame as I have bought a few cars from them I expected better.”

Helpful Report

(Audi) - Posted 1 year ago

Stephen, thank you for taking the time to let us know about your experience at SG Petch. We apologize for the inadequate service you received when booking online and for the inconvenience caused by the recall on your car which was not communicated until you were at the service desk. We are sorry that your dash cam was disconnected and that the service did not include a wash nor the footwells being hoovered. We value your feedback and would appreciate knowing how we can make your experience better the next time. Your insights will help us improve the quality of our services.

Posted 1 year ago

“Anth was brilliant from the start of me being interested in a car through to me collecting the car. No hard sell, he offered advice and listened to what I wanted. He placed a lot of trust in our dealings. I would want to go back to Anth when I am ready for a new car.”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you for your positive review! We are happy to hear that Anth was able to provide you with an enjoyable car-buying experience. We take pride in our customer service and strive to make sure all of our customers walk away satisfied with their purchase. We look forward to seeing you again when you're ready for your next car!

Posted 1 year ago

“Excellent customer service from Andrew when considering and purchasing a Kia Exceed. Andrew was fantastic.”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much for the 5-star rating, Micheal! We are also glad to hear that you had an excellent experience with Andrew when considering and purchasing your Kia X-ceed. Thank you for the kind words!

Posted 1 year ago

“Apart from the long wait ( 8 months ) I am extremely happy with it it’s an amazing car , drive’s beautifully and catches the eye of a lot of people”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much Paul for your 5 star rating of SG Petch! It is highly appreciated and we are so glad to hear that you are happy with your car and experience despite the wait. At SG Petch, we value our customers, and it means a lot to us that you have returned to us again. Thank you for being a loyal customer!

Posted 1 year ago

SG Petch is rated 4.7 based on 5,187 reviews