SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,211 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,211 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a pre-reg 124 Spider from the Middlesborough dealership. Car was delivered to the Midlands. All appeared fine, but it was clear that the car had been a donor for other cars in the fleet. There were no handles in the roof ( just holes) - this was remediated within two months, but the car also had no handbook (the service book belongs to a Fiat 500) and no puncture repair kit. I have tried to pursue a resolution but all communication from them has now ceased. paying £18k deserves better”

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Posted 5 years ago

“Mark Hodgson provided me with excellent service, when buying a new car at SG Petch Darlington. He ensured I was kept updated throughout the whole process, as I don’t live in the Northeast. He also posted me a couple of things I’d accidentally left in my old car. All staff are friendly and helpful with any enquiries. Would definitely recommend Petch’s to anyone.”

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Posted 5 years ago

“Could have been better. I ordered a silver Niro for dilivery in December, ( I was told it was extra for silver paint until I pointed out that it was standard paint ) After about eight weeks I was informed that there was no sign of any silver car coming off production and would I like a black one instead ,which I declined .after two weeks I was informed that there was a car ready for collection. After a problem transferring the money, I finally collected the car but I realised there were no car mats .there was no mention that I would have to pay extra for mats in a new car.”

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(York) - Posted 5 years ago

“Very impressive: delivery of my new car was delayed by problems with obtaining parts from Mazda but, in response, nothing was too much trouble. I was lent a car for 10 days, and when I did collect my car it was immaculate. Many thanks for all your efforts.”

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(South Bank) - Posted 5 years ago

“The staff are always very helpful. The salesman who sold me my car was first class. Highly recommend SG Petch”

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(Darlington) - Posted 5 years ago

“We were very pleased with the service we received from James at the York Branch. He was professional, polite, and efficient. We were impressed!”

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(York) - Posted 5 years ago

“Fantastic service from everyone I came across at SG Petch, Durham. Got myself a great deal on a perfect little car.”

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(Durham) - Posted 5 years ago

“This is the second Kia Sorento purchased from Petches and once again we felt valued as a customer,treated with respect and courtesy.We can honestly say they are the best car dealership we have ever dealt with and look forward to a long relationship with them.”

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(York) - Posted 5 years ago

“Craig was very knowledgeable, very accommodating and friendly could not wish for a better sales person. Explained everything and more.”

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(South Bank) - Posted 5 years ago

“I didn't know them before but my staff got here early and in good order and I found their prices really good I will buy again from them.”

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Posted 5 years ago

“Perfect service and first class”

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(Middlesbrough) - Posted 5 years ago

“Very pleasant team. In sales and the workshop”

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(Richmond) - Posted 5 years ago

“Great deals, with excellent friendly service.”

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(Middlesbrough) - Posted 5 years ago

“Fantastic experience with this company. Car arrived on time and customer service has been excellent so far. Thanks”

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(York) - Posted 5 years ago

“Bought a used Kia Piccanto from them. Absolutely no fuss or messing around. My salesman, Dan, took great care of me. Highly recommended.”

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(York) - Posted 5 years ago

“Had my car for 6 weeks and have had to go back to Petch’s 3 times, including to have parts replaced. Have had my car back for 4 days and had to call out RAC. So glad I didn’t take out the service plan as I hope never to go back again. No trust in the car and even less in the dealership.”

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(Audi) - Posted 5 years ago

“My 2 year old Hyundai Tucson has just been serviced, the garage informed me it needed 2 new front tyres, the car has only done 15000 miles, when I questioned this and said, you should get at least 20000 miles from a set of front tyres , they replied well you need one new tyre?? at a cost of £154.. this is my 3rd car with Hyundai each time I have change the car before the 3year lease was complete and with an average of 25000 miles on the clock and no tyre replacements, All I got from Hyundai Middlesbrough was you cannot have the car back unless I paid for a new tyre. well I say to Hyundai , you have just lost a valuable customer as I now intend to go to one of your competitors and change this car ...”

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Posted 5 years ago

“Very happy with my new (used) car. Excellent service from S G Petch (Richmond) overall and Richard Wilkinson in particular.”

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Posted 5 years ago

“Excellent treatment”

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(Darlington) - Posted 5 years ago

“Very happy with the service I recieved at Petches Louis was very pleasant and helpful”

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(Durham) - Posted 5 years ago

SG Petch is rated 4.7 based on 5,211 reviews