SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,187 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,187 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have to say that Ricky Doughty was very easy to deal with and overall we were very happy with the process of purchasing our Niro PHEV. And it it is a joy to drive.”

Helpful Report

(York) - Posted 7 months ago

Thank you, Richard, for taking the time to leave us a 4-star rating for SG Petch! We greatly appreciate your feedback. We are delighted to hear that you had a positive experience while purchasing your Niro PHEV. We are glad that you are happy with your purchase and that driving the Niro PHEV brings you joy. We look forward to serving you again in the future.

Posted 7 months ago

“I had no problems picking up my new car. I was given a test drive of the same model I purchased with no conditions or awkward forms to fill in. I was disappointed that new carpets for the car have to be purchased seperately especially with the cost of a new car. Overall the experience was a pleasant one and the salesman was very helpful. I was given a deal that pleased me so that has to be important for you!”

Helpful Report

(Darlington) - Posted 8 months ago

Dear Alan, Thank you so much for giving SG Petch a 4-star rating! We are thrilled to hear that you had a pleasant experience purchasing your new car from us. We truly appreciate your feedback and the kind words about our salesman. We apologise for the disappointment regarding the separate purchase of new carpets for your car. We understand that this may have come as an unexpected cost, especially when purchasing a new car. We appreciate you bringing this to our attention and will definitely take your feedback into consideration for future improvements.

Posted 7 months ago

“We were very satisfied with our experience from initial browsing to driving away in our new Kia EV6.”

SG Petch 5 star review on 19th March 2024

Helpful Report

(York) - Posted 8 months ago

Dear Suzanne,Thank you so much for your fantastic 5-star rating of SG Petch! We greatly appreciate your support and are thrilled to hear that you had a positive experience with us. Once again, thank you for choosing SG Petch and for taking the time to share your wonderful review. We look forward to serving you in the future.

Posted 7 months ago

“Rey good customer service”

Helpful Report

(Durham) - Posted 8 months ago

Thanks for your review Timothy, we are pleased you were happy with the service.

Posted 7 months ago

“This is the second brand new car that we have purchased from SG Petch and have to say we are delighted with the service and professionalism given by the team. We once again dealt with Tony Hills as we were more than happy with our first purchase through him. We can't recommend this dealership enough for the service and after care received. Oh and we love the car”

Helpful Report

(Middlesbrough) - Posted 8 months ago

Hi Ken,Thank you so much for your fantastic 5-star rating of SG Petch! We greatly appreciate your support and kind words. If there's anything else we can assist you with, please don't hesitate to reach out.

Posted 7 months ago

“Excellent service.”

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(Darlington) - Posted 8 months ago

Thanks for your 5-star rating, its great to know you received an excellent service.

Posted 8 months ago

“Sales rep was friendly, helpful and remembered us from previous purchases. Collecting the car was quick and seamless.”

Helpful Report

(Middlesbrough) - Posted 8 months ago

Thank you so much for your fantastic 5-star rating of SG Petch! We truly appreciate your kind words and ongoing support as a loyal customer. We are thrilled to hear that our sales rep was friendly, helpful, and even remembered you from your previous purchases. It's always our goal to provide seamless and efficient service, and we're delighted that collecting your car was a quick and seamless process for you.

Posted 8 months ago

“A fantastic vehicle that sells itself but the sales team provide fantastic support and advice and brilliant after sales help when required. Our fourth car from Petch and not the last.”

Helpful Report

(Durham) - Posted 8 months ago

Thank you so much for your outstanding 5-star rating of SG Petch! We truly appreciate your loyalty as a customer and are thrilled to hear that you found our sales team to be incredibly helpful and supportive throughout your journey with us. Your comment about our fantastic after-sales assistance is deeply appreciated.

Posted 8 months ago

“Professionalism and honest dealing characterises the way in which SG Petch salespeople do business. This is the third car in succession , that we've bought from SG Petch and I'm sure , when the time comes, we'll return for a fourth purchase”

Helpful Report

(South Bank) - Posted 8 months ago

Thank you so much for your glowing 5-star rating of SG Petch! We are thrilled to hear that professionalism and honest dealing have been the hallmarks of your experience with our salespeople. Your continued trust in SG Petch is truly valued and we are delighted to have served you for the third consecutive car purchase. Should you ever need any assistance in the meantime, please do not hesitate to reach out.

Posted 8 months ago

“We were looked after by Nicky at the Sunderland branch from picking our car to picking it up”

Helpful Report

(Sunderland) - Posted 8 months ago

We were thrilled to hear that you were looked after by Nicky at our Sunderland branch, from selecting your car to the smooth pick-up process. It's wonderful to know that Nicky took excellent care of you. Thanks again for leaving us you're feedback.

Posted 8 months ago

“Great service throughout & no pressure sales tactics. Helpful, friendly & would definitely recommend.”

Helpful Report

(Middlesbrough) - Posted 8 months ago

Thank you so much for your amazing 5-star rating of SG Petch! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. Thank you for recommending us, and we look forward to serving you again in the future.

Posted 8 months ago

“excellent friendly experience”

Helpful Report

(Darlington) - Posted 8 months ago

“We have just bought a car from S.G Petch York our salesperson was Thomas Bardy who gave us excellent service he was friendly, professional and informative. He sourced a car which was exactly what we wanted. The whole process from beginning to end was faultless. We are happy with the car and would definitely return in the future. Thank you Thomas for your help with our car purchase”

Helpful Report

Posted 8 months ago

“My experience with the sales person was very professional and attentive. The process was explained and very informative, nothing was to much for the sales person to go through the control's of the car.”

Helpful Report

(Darlington) - Posted 8 months ago

“Very helpful from start till finishing”

Helpful Report

(Middlesbrough) - Posted 8 months ago

Thank you so much for your fantastic 5-star rating of SG Petch! We greatly appreciate your feedback and are delighted to hear that our team was very helpful from start till finishing. We look forward to seeing you again soon.

Posted 8 months ago

“Very helpful pleasant staff”

Helpful Report

(Middlesbrough) - Posted 8 months ago

Thank you so much for your wonderful 5-star rating of SG Petch! We greatly appreciate your kind words about our very helpful and pleasant staff. Once again, thank you for taking the time to leave leave us a review. We look forward to seeing you again in the future!

Posted 8 months ago

“Great experience made buying our car easy”

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(South Bank) - Posted 8 months ago

Thank you so much for giving SG Petch a 5-star rating! We are thrilled to hear that you had a great experience with us and that buying your car was made easy. We appreciate your support and recommendation.

Posted 8 months ago

“Roger was very helpful throughout the process. Very thorough with everything.thank you”

Helpful Report

(Durham) - Posted 8 months ago

Dear Verna, Thank you so much for your fantastic 5-star rating of SG Petch! We're thrilled to hear that Roger was very helpful throughout the process and demonstrated exceptional thoroughness. We appreciate your kind words, and we'll be sure to pass along your appreciation to Roger.

Posted 8 months ago

“It took two days to receive an email for a price to replace a set of front brake discs and pads and having responded to accept the price and to arrange booking my car in to have the work carried out, after THREE days I have heard nothing!”

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Posted 8 months ago

“Excellent friendly service, no pressure was put on the customer , Dan the sales person was very knowledgable about the vehicle and took in explaining all the financial options. This is the 6th car I have bought from SG Petch and it will not be the last. Many thanks.”

Helpful Report

(Darlington) - Posted 9 months ago

Thank you so much for taking the time to give SG Petch a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you have had an excellent experience with us once again.

Posted 8 months ago

SG Petch is rated 4.7 based on 5,187 reviews