SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,260 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,260 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 24th March 2025

175

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every thing was spot on. When I had a problem with the car on the road your team came to my rescue the car was taken in to the service centre. Your team then provided me with a car. In a couple of days problem solved. Your team was fantastic and were super.”

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(Middlesbrough) - Posted 1 day ago

“Very good service from an excellent dealership”

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(Middlesbrough) - Posted 3 days ago

Thank you for your amazing review! We're so pleased to hear that you had a great experience with our service at SG Petch. Our team strives to provide excellent support, and we can't wait to welcome you back again soon!

Posted 2 days ago

“Top service”

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(Durham) - Posted 3 days ago

Thank you for your fantastic review, Kayleigh! We're thrilled to hear that you experienced top-notch service. Our team is dedicated to providing the best possible experience for our customers, and we can’t wait to assist you again soon!

Posted 2 days ago

“Thank you to Andrew Mellanby and his staff for all support over the 10 years.”

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(Darlington) - Posted 4 days ago

Thank you for your fantastic review, Csaba! We truly appreciate your kind words and are delighted to have supported you throughout the years. We look forward to continuing to assist you in the future!

Posted 3 days ago

“Always helpful and support and respect finances. Help with other options.”

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(York) - Posted 4 days ago

Thank you so much for your wonderful review, Julie! We’re delighted to hear that you found our team helpful and supportive, especially when it comes to managing finances and exploring different options. We look forward to assisting you again in the future!

Posted 3 days ago

“Approachable staff, great customer service, great overall experience. Chris and Ashton went above and beyond”

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(Durham) - Posted 4 days ago

Thank you for your amazing review, Toni! We’re delighted to hear that our staff, Chris and Ashton, provided you with such approachable and exceptional service. We look forward to welcoming you back in the future!

Posted 3 days ago

“I have dealt with S G Petch for more than 30years and always bought Mazda cars for my business and more recently pleasure. I chose Mazda because they were rated the best for reliability and they have been reliable vehicles. All my cars have been good cars to drive, compfortable, economic to run and well looked after by the garage, S G Petch Ltd. I'm very pleased with my recent purchase a CX30, the drive is exceptional and the digital benefits are amazing.”

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(Darlington) - Posted 4 days ago

Thank you so much for your incredible review, Roland! We're thrilled to hear that you've had such a long and positive relationship with S G Petch and that your Mazda vehicles have consistently met your expectations for reliability and comfort. Enjoy your new car!

Posted 3 days ago

“Nick was very helpful giving us a good level of information to make an informed choice. Never felt under pressure at any stage. Explanations before and on deliver were very clear. Purchase and transfer of payment was easy. Very satisfied with experience”

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(York) - Posted 4 days ago

Thank you for your fantastic review! We're thrilled to hear that Nick provided you with the helpful information you needed and that you felt no pressure throughout the process. Making things clear and easy for our customers is always our priority. We're delighted that you had such a positive experience and we look forward to assisting you again in the future! Enjoy your new purchase!

Posted 4 days ago

“Seven years ago I purchased a Kia Venga from S G Petch York who also serviced it. The car was excellent and bullet proof and never let me down. So once again, having a superb experience I turned to S G Petch for the EV3GTs A brilliant engineered masterpiece car requiring sales staff with tech knowledge. Ricky Doughty was brilliant talking me through the EV3 and the paperwork ensuring a seamless delivery process. After only just under one month of ownership I can report that the EV3 GTs is fabulous and highly recommended.”

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(York) - Posted 4 days ago

Thank you for your wonderful review, Gerald! We're thrilled to hear about your fantastic experience with both your Kia Venga and the new EV3 GTs. It’s great to know that Ricky was able to assist you effectively and ensure a smooth delivery process. We appreciate your recommendation and look forward to serving you again in the future! Enjoy your driving!

Posted 4 days ago

“Great service from start to finish”

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(Durham) - Posted 4 days ago

Thank you for your amazing review, Jacqueline! We're delighted to hear that you had great service from start to finish. We look forward to seeing you again soon!

Posted 4 days ago

“Managed to get a deal I was happy with on both the new car and my p/ex. It seems that delivery dates are only very estimated as cars are built to order and Kia build and delivery timescales are completely out of the dealers hands. The only small thing for me was the lack of communication re delivery of the new car once it got past the given delivery date. It seemed I had to do all the chasing. Happy overall though with everything.”

Helpful Report

(Darlington) - Posted 4 days ago

Thank you for your thoughtful review, Simon! We're glad to hear that you were able to strike a deal you’re happy with regarding your new car and your p/ex. We understand the importance of clear communication, especially around delivery times, and we appreciate your feedback as we strive to improve in that area. Overall, we're pleased to hear you’re happy and look forward to serving you again in the future!

Posted 4 days ago

“Great customer service, both showroom sales executives and service workshop.”

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(Durham) - Posted 4 days ago

Thank you very much for your fantastic review, Audrey! We're so glad to hear that you had a positive experience with both our showroom sales team and service workshop. We look forward to welcoming you back soon!

Posted 4 days ago

“STAFF WERE VERY HELPFUL AND FRIENDLY, NOTHING WAS TO MUCH TROUBLE FOR THEM, WE GOT WELL LOOKED AFTER WITH COFFEE WHEN WE NEEDED IT.”

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(Durham) - Posted 4 days ago

Thank you so much for your wonderful review, Alan! We're thrilled to hear that our staff made you feel so well taken care of and that the coffee added a nice touch to your experience. We can't wait to welcome you back soon!

Posted 4 days ago

“Excellent service staff very efficient”

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(Sunderland) - Posted 4 days ago

Thank you for your excellent feedback, Kathleen! We're delighted to hear that you had a great experience with our efficient staff. We hope to see you again soon!

Posted 4 days ago

“What a superb experience purchasing a car from Ryan. There was no pressure involved at all, he was informative and helpful. Did a great job.”

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(Darlington) - Posted 6 days ago

Thank you so much for your kind words, Wendy! We're thrilled to hear that Ryan provided you with a superb experience and that you found the process informative and pressure-free. We hope you enjoy your new car and look forward to seeing you again soon!

Posted 4 days ago

“Sg Petch Middlesbrough! I can't talk more highly about the staff, very efficient, very polite and helpful. Nothing is too much trouble ( Lewis was exceptional) They also have great cars and great deals.”

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Posted 1 week ago

Thank you for your fantastic review, William! We're delighted to hear that you had such a positive experience with our team, and we appreciate your kind words about Lewis. We look forward to welcoming you back soon!

Posted 1 week ago

“Great service, Carl answered all my queries and was really helpful.”

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(Middlesbrough) - Posted 1 week ago

Thank you for your wonderful review, Kay! We’re so glad to hear that Carl was able to provide you with the helpful service you needed. We look forward to assisting you again in the future!

Posted 1 week ago

“Upgraded my car after being asked to see if I could get a deal. Callum was really helpful, made the whole process easy and I had a new car within days. This is the second time I have used this dealership and I don’t plan to go anywhere else in future.”

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(South Bank) - Posted 2 weeks ago

Thank you so much for your amazing review, Samena! We’re thrilled to hear that Callum made the upgrade process so easy for you and that you had a new car in no time. Enjoy your new car!

Posted 1 week ago

“Great Service from start to finish, nice friendly staff”

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(South Bank) - Posted 2 weeks ago

Thank you so much for your lovely review, Jayne! We’re thrilled to hear that you had a great experience with our friendly staff from start to finish. Your feedback means everything to us, and we can’t wait to help you again in the future!

Posted 2 weeks ago

“We found the whole process from just from looking to buying our car that the service was great friendly no pressure. Great service”

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(Sunderland) - Posted 2 weeks ago

Thank you for the fantastic review, Anthony! We’re delighted to hear that you found our service friendly and pressure-free throughout your car-buying journey. Your feedback means a lot to us, and we can’t wait to assist you again in the future! Enjoy your new car!

Posted 2 weeks ago

SG Petch is rated 4.7 based on 5,260 reviews