SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,284 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,284 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 16th April 2025

Lauren Rafferty

SG Petch 5 star review on 14th April 2025

Donna Campbell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my first time buying a car but my parents have been customers of SG Petch for years and highly recommended them. Ryan was great, making me feel at ease! Very helpful and spoke me through things I was unsure of. I wasn’t 100% sure on what I was looking for but Ryan listened and worked with me to check out a couple of deals to see which one worked best for me and gave me time to consider my options before deciding if any of them were what I was looking for. Once I’d decided, the process was smooth and simple, again, Ryan talking me through each step. I’m just over a month into having my car and couldn’t be happier. I’m still figuring out the gadgets, but Ryan is just an email away to help with anything I’m unsure of. A very good first time experience!”

Helpful Report

(Darlington) - Posted 1 day ago

“A friendly, professional and excellent dealership. Pleased to be a customer once more.”

Helpful Report

(South Bank) - Posted 3 days ago

Thank you for your wonderful review, Stephen! We're so glad to hear that you found our dealership friendly and professional. It's always a pleasure to have you as a customer, and we look forward to welcoming you back soon!

Posted 2 days ago

“Excellent service.”

Helpful Report

(Durham) - Posted 3 days ago

Thank you for your kind words, Bernard! We're delighted to hear that you experienced excellent service. We look forward to serving you again in the future!

Posted 2 days ago

“Excellent service, really pleased with the car purchase. The salesman Liam, kept us up to date with everything, really well done.”

Helpful Report

(Darlington) - Posted 3 days ago

Thank you for your fantastic review, Keith! We're thrilled to hear that you had an excellent experience with Liam and that he kept you well-informed throughout your purchase. Enjoy your new car, and we hope to see you again soon!

Posted 2 days ago

“Very helpful”

Helpful Report

(South Bank) - Posted 3 days ago

Thank you for your positive feedback, Nicholas! We're delighted to hear that you found our team helpful. Your satisfaction is our priority, and we’re here to assist you whenever you need. We look forward to seeing you again!

Posted 3 days ago

“Pleased with the service indie gave us again.”

Helpful Report

(Middlesbrough) - Posted 3 days ago

Thank you for your lovely feedback, Kathryn! We're so glad to hear that Indie provided you with excellent service once again. It's always a pleasure to assist you, and we appreciate your continued trust in us!

Posted 3 days ago

“I have bought cars from other dealerships in the past, this was my second car from Sg Petch, and I cansafely say that in both occasions they have been the most honest and trustworthy dealership I have dealt with. They are helpful, have kept me informed on the progress of my order and given me a good part exchange price on my old vehicle.”

Helpful Report

(Darlington) - Posted 3 days ago

Thank you for your kind words, Clifford! We're so pleased to hear that you've had a positive experience with us for both of your purchases. Honesty and trustworthiness are core values for us, so it’s great to know we met your expectations. We appreciate your feedback and look forward to assisting you in the future!

Posted 3 days ago

“Great service from Steve and Abbie. Third time buying a car from here as always get the best deals. I have recommended to friends and family.”

Helpful Report

(South Bank) - Posted 3 days ago

Thank you so much for your amazing review, Simon! We're thrilled to hear that Steve and Abbie continued to provide you with great service and the best deals. We truly appreciate your recommendations to friends and family, and we look forward to welcoming you back again!

Posted 3 days ago

“Fantastic service and got more than I originally wanted”

Helpful Report

(Durham) - Posted 3 days ago

Thank you for your wonderful review, Donna! We're delighted to hear that you received fantastic service and that we were able to exceed your expectations. We appreciate your support and look forward to helping you again!

Posted 3 days ago

“Excellent service, very helpful and responsive staff.”

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(Darlington) - Posted 3 days ago

Thank you for your fantastic review, Philip! We're thrilled to hear that our staff was helpful and responsive. We appreciate your feedback and look forward to assisting you again in the future!

Posted 3 days ago

“Fantastic service all round from Nicky McDermott of S G Petch.......wouldn't go anywhere else!”

Helpful Report

(Sunderland) - Posted 1 week ago

Thank you so much for your great review, Ian! We’re pleased Nicky provided you with fantastic service.

Posted 3 days ago

“Ryan was extremely helpful in choosing the right replacement vehicle for me. He then went the extra miles to get me the car for my time scale and the even sorted out a good deal on insurance. Ryan definately went the extra mile to give me a fully comprehensive service. First rate.”

Helpful Report

(Darlington) - Posted 1 week ago

Thank you so much for your kind words, David! We're glad Ryan looked after you. Enjoy your new vehicle, and we look forward to welcoming you back soon.

Posted 3 days ago

“Mark made the entire experience of getting a new car so simple. He answered every question that I had as this was my first time even stepping foot into a dealership! His professionalism was the reason that I decided to continue with SG Petch directly instead of going elsewhere. I couldn't recommend him enough. I just want to extend a massive thank you and I love my new car!!!”

Helpful Report

(Middlesbrough) - Posted 1 week ago

Thank you so much for your kind words, and congratulations on your new car! We look forward to seeing you again!

Posted 1 week ago

“Fisrt clas service from Gareth from start to finish when buying my new car.”

Helpful Report

(Middlesbrough) - Posted 1 week ago

Thank you so much for your fantastic review, Catherine! We hope you enjoy your new car, and we look forward to seeing you again soon!

Posted 1 week ago

“We would once again say a big thank you to Emma and her team for the first class sevice on getting our new Seat. We have been dealing with Durham Seat now for over 20 years and every one of our purchases has gone through with the minimum of fuss. So once again Emma a big thank you from Chris and myself.”

Helpful Report

Posted 1 week ago

Thank you so much for your amazing review, John! We truly appreciate your kind words and are thrilled to have had the opportunity to serve you and Chris for over 20 years. It's fantastic to hear that Emma and the team consistently deliver first-class service with ease. Your loyalty means a lot to us, and we look forward to continuing to provide you with the same great experience in the years to come!

Posted 1 week ago

“Always the best service”

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(Middlesbrough) - Posted 1 week ago

Thank you so much for your wonderful review, Chloe! We're delighted to hear that you consistently receive the best service from us. Your feedback means the world to our team, and we can’t wait to welcome you back for another fantastic experience!

Posted 1 week ago

“I found Gareth from the Middlesbrough branch excellent at his job he was very obliging when we were unsure what colour he even took us to see the vibrant blue in a similar i10 model for us that just made our mind up and then he sourced a car out this happened on a Thursday we had the car the following Monday now,that was magic. Six stars for dedication to his job well done Michael Arnell Satisfied customer”

Helpful Report

Posted 1 week ago

Thank you for your fantastic review, Michael! We're so pleased to hear that Gareth provided you with exceptional service and helped you find the perfect color for your i10. It's wonderful to know that we could make the process so swift and enjoyable for you. We appreciate your kind words and look forward to helping you with any future needs!

Posted 1 week ago

“Excellent suppliers of quality vehicles at a very competitive price, easy to deal with”

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(York) - Posted 2 weeks ago

Thank you for your excellent review, Kenneth! We're thrilled to hear that you found our vehicles to be of high quality and competitively priced. It's great to know that you had a smooth experience with us. We look forward to helping you again in the future!

Posted 2 weeks ago

“Staff were good,only downside was llack of parking.”

Helpful Report

(Middlesbrough) - Posted 2 weeks ago

Thank you for your great review! We're thrilled to hear that our staff met your expectations. We appreciate your feedback about the parking situation and will certainly take it into consideration to improve your experience in the future. We look forward to serving you again!

Posted 2 weeks ago

“As per usual, customer service is great. Very helpful from start to finish and beyond. Thank you Graham and Andrew for your help and guidance”

SG Petch 5 star review on 31st March 2025

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(Darlington) - Posted 2 weeks ago

Thank you for your outstanding review, Roberto! We're delighted to hear that Graham and Andrew provided you with great service throughout your experience. Looking forward to assisting you again in the future!

Posted 2 weeks ago

SG Petch is rated 4.7 based on 5,284 reviews