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Servicing Stop Reviews

1.9 Rating 3,391 Reviews
22 %
of reviewers recommend Servicing Stop
1.9
Based on 3,391 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 18%
Accurate And Undamaged Orders
Greater than 74%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Servicing Stop Reviews
Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

Write Your review

Anonymous
Anonymous  // 01/01/2019
Fitted a dangerous old tyre instead of a new one, avoid like the plague, can not be trusted! Impossible to talk to a human, only does 'online chat' or email, where they respond in 7-10 days, simply awful service.
Helpful Report
Posted 2 years ago
This is a scam. Surprised that Trading Standards haven't already picked them up. Booked my car in for a full service. For £96.00. later they tried to charge me£150.00 when the job was complete. They did not carry out a full service at all. They simply changed the oil filter alone. They use the opportunity of your car being in the garage to create more business. They quoted me in excess of £500 to change wipers, 2 bulbs and a belt within an hour of picking up my car. The same job was offered to be done by the garage that I use regularly an hour later for £120.00. they are simply overpricing everything to make a kill. Vulnerable customers and those that do not understand cars will be definitely be duped by their semantics. They also do not pick the car up on time and more tha often delay it. There really was no aspect to their service that was good. The worst part is that they quote you a price for a full.servuce and then try to scam you of more money at the end by changing the quote. Apparently, when I raised it, I learnt that the small print includes more costs. Stay away.
Helpful Report
Posted 2 years ago
I paid upfront but then I read the reviews here, I immediately cancelled the booking. It has been over a week and I still haven't received my refund.
Helpful Report
Posted 2 years ago
This is a scam, do not use. They did a MOT at webbers Ltd in sprindle way, they took out 3 bulbs so the car would fail its MOT and then kept our car without informing us with any information. Their customer agent on webchat said our car is at their garage. The address they give is for a reputable garage called star auto clinic. This is not where Service stop Ltd are keeping our vehicles. This great garage is getting angry phone calls from people, this is not star auto clinics. They got caught out today. I shall be filing a police report in regards to this and have advised said garage to as well. DO NOT USE. DO NOT TRUST.
Helpful Report
Posted 2 years ago
Took a day off work for service. Called me at the time of pick up to tell me my service is cancelled with no reason given or alternative option.
Helpful Report
Posted 2 years ago
This is a scam. I booked my fiat 500 in for a service and MOT with this company and then they ripped me off with loads of work which my car didn’t need and overcharged my more than 5x the amount that it should have costed me. They took my car in the morning and brought it back later that day and I then looked into it as the driver who brought my car back had said that that was an absurd amount of money for my car and that was when I realised that it takes more than a day to do what my car “needed”. So I spoke to a garage and they were questioning whether they have done anything at all to my car- do not trust this company even if the reviews are good, they are all fake bots thank god they didn’t take my car as they easily could have- Avoid this at ALL costs!!!!⚠️ I was charged £900 for repairs that should have costed £160 at the absolute most.
Helpful Report
Posted 2 years ago
Servicing Stop’s business model is to link you to a local garage and overcharge by about double the amount necessary. We have evidence of this from local garages who have provided us with written evidence of the overcharging. My son was charged £1800 for repairs that should have cost no more than £900. The car isn’t even worth £1800. He’s a young driver and didn’t realise such companies take advantage and now he’s locked in to a credit agreement paying off the repairs. We have complained but received no response. The local garage say it’s nothing to do with them, all they do is the repairs advised by servicing stop. Do not use this company, is my advice. All they do is route you to a local garage, so to save yourself hundreds of pounds, you’d be best advised to go straight to a local garage.
Helpful Report
Posted 2 years ago
They dont keep in contact with you quickly on what stage the vehicle is at. I spoke to the garage personally that they used who told me they let service stop know of the work that was needed to be completed at 10am, they then relayed that information to me at 1530, leaving the garage not enough time to complete the work. Service stop had told me all work had been completed at 1630 and they was dropping my car off at 1730-1830 but obviously they didn't. I drove to the garage the next morning to collect what i was led to believe a repaired vehicle. Customer service interaction was shocking, the guy was very rude after he tried blowing smoke up my bum, the vehicle got further damage in there care and they refused to take responsibility amd blamed me for poot maintenance of the vehicle, the vehicle was running absolutely fine prior to being handed over. Avoid at all costs, cut out the middle man and go directly to the garage your self. Before the garage even has a look at it they attempt to get money out of you for work they think it needs during the drive.
Helpful Report
Posted 2 years ago
Their commercial model appears to be grab new customers with great headline prices for MOT's and add ons like full service but then rip you off with loads of work often at excessive prices. They then call to explain (very quickly !) the "extras" to you as though they are nothing much BUT in my experience ran into several hundreds of pounds. Will definitely not use again (but as i said i don't think they are really after loyal customer or repeat business. My advice would be to go to someone with a better reputation. BTW - i am going to try and check they have actually done the work stated - as best i or a garage can.
Helpful Report
Posted 2 years ago
Booked my Audi in for a service and MOT as I sustained an injury. Marked caps and nuts with paint markers and checked fluids and sent the car away. It came back non of the fluids were replaced/changed or topped up, non of the nuts to pollen filter, air filter or even wheels were touched! Yet they charged me! AVOID.
Helpful Report
Posted 2 years ago
This is a scam. They said they would collect my car and do an MOT and update the Jaguar History website, as an official Jaguar service provider. They charged me £299.00 for filling up my break fluid. This company is not legimate and should not be operating.
Helpful Report
Posted 2 years ago
I would not recommend. Poor communication , they tell you they will come one day and they don’t even bother to call that you have been scheduled for another day. Then they lay about what the price is fir the materials, they charge double than the garage will do.And there is no way of getting a refund from them. AVOID
Helpful Report
Posted 2 years ago
Cost 660 for a service, still don't know what garage they used as not replying to emails.Appalling scamming rip off company, steer clear.motoring ombudsman and trading standards next port of call, this company should not be operating
Helpful Report
Posted 2 years ago
They came to pick up the car and were very helpful in getting it running as the battery had gone flat. Service stop rang me the next day saying the engine had siezed and would need a complete engine rebuild. The garage rang me independently saying my engine was buggered said the same thing. The cost would have been 3000 +. However, if the engine was siezed, how on earth did they drive it back? This was late Friday afternoon. Need to ring the garage today before i scrap the car.
Helpful Report
Posted 2 years ago
Worst company I have ever dealt with 1200 pounds for a mot The "local"garage was 30 miles away They also kept my car for 4 days And when I eventually got it back half the things they said they had done..were not.
Helpful Report
Posted 2 years ago
Stay away from Servicing Stop they're more trouble than it's worth. Lure you in then rip you off and don't return car as agreed. Terrible
Helpful Report
Posted 2 years ago
Horrible service.They damaged my reverse camera o a car.Don't go to them!!!Better to pay more for MOT and Service on somewhere different garage.
Helpful Report
Posted 2 years ago
car wasn't collected and I wasted my only day off waiting. After wasting more time in their awful live chat- Held in a queue for an hour! I was lied to. operator told me driver on way. finally after 6 hours I received a call to be told it would be months before my car could be serviced. I am so angry!
Helpful Report
Posted 2 years ago
Absolute disgrace. A full service is to look at your car and then tell you what’s wrong. They didn’t even do the basics. Took the car 50 miles away. STAY CLEAR DO NOT USE THEM.
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Posted 2 years ago
They wanted to try and charge over £3000 for work that only cost £1200 at my local garage that is rediculas. They are a third party who garages work with it get more customers, so the garage has to make no it's profit then servicing stop added £1800 on top of that! That's outrageous and unjustifiable. I have no problem with the garage they used, but Servicing stop price gouge on their end. They give the garages they work with a bad name because of their excessive pricing strategy.
Helpful Report
Posted 2 years ago
Servicing Stop is rated 1.9 based on 3,391 reviews