Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.92

1.9 Rating 3,353 Reviews

23 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,353 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am somewhat amused to be advised that my service can not be completed because I have not agreed to pay additional charges of £899.36. I clearly asked for a cost to replace the additional filters and then a separate cost to replace the Rear shocks as advised, and I was not given these totals and many figures were advised, possibly to confuse me and for me to agree the additional costs. I can see from the received advice that what I requested is self-explanatory and simple as below: Additional Filters = £283.21 Break Fluid Renew = £160.00 Replace both rear Shock Absorbers = £407.70. Such a shame that the level of customer service differs from Servicing Stop to that of that of the appointed garage. Sales strategy is clearly that of a hard bullying tactic, which is not pretty.”

Helpful Report

Posted 5 months ago

“Booked car in for its 1st service. Ford Puma, 20 months old, 17,000 miles. Collection went well, that’s where it ends. Had a call from Gary Needham at Servicing Stop. He talks at a million miles an hour, telling me I needed air pollen filter, specialist low ash oil (NOT recommended for my petrol engine) full brake fluid flush (otherwise warranty would be invalidated-total lie and unnecessary) and loads of other work for the service to be completed, totalling £500. I refused the work, then motor mouth Gary became angry Gary, telling me I must have the brake fluid flushed or the service could not be completed. I reluctantly agreed and he sent an invoice. £156 for a brake fluid change, same service is advertised at Kwik Fit & Halfords for £49.99. I called back to query the massively inflated price, to be told that the work had already been completed and my car would not be returned until I paid. I asked to speak to a managed as Gary was being so aggressive. He told me all management were in a meeting until 5.30pm. I needed the car back so had no option but to pay up. Absolute rob dogs. They brag on their website that Servicing Stop have appeared on Dragons Den, they don’t tell you that they have also featured on Rip Off Britain, BBC Watchdog and had a scathing write up in The Guardian newspaper. Avoid Avoid Avoid. I hope this bunch get shut down soon.”

Helpful Report

Posted 6 months ago

“these people are a bunch of thieving ba**ards. Picked my car up an hour late then phoned me at a very late time(3pm) in the afternoon saying the same as most other people have mentioned in other reviews such as "engine flush" and "fuel cleaner" and "complete oil change" and "water in brake fluid so all needs replacing". Wanted to charge me another £680 ON TOP of the £130 I had already paid up front. My cars windscreen washer was blocked and not working correctly and so it failed its MOT and they even tried to charge me £152 for "unblocking the pipes of the washer system"!!! I had already looked up on line how much it was with to replace the complete windscreen washer pump with labour & it was £90 so as soon as I mentioned that to the guy on the phone the cost went down from £152 to £90, what an amazing coincidence. It is now nearly 6pm in the evening & I have still not got my car back or heard from anybody at the garage in Oldham(A & S Autos on Vicarage St) that they said they were using . AVOID AT ALL COSTS, THEY ARE USELESS”

Helpful Report

Posted 6 months ago

“Paid 12 hundred quid 5 weeks ago for service and new sensor car still not repaired. Stay well away”

Helpful Report

Posted 6 months ago

“I paid for a service and MOT in the morning and they collected the car and now won’t give it back. They did unauthorised work on it and want me to pay £800 that I do not have to get my car back. Chris on the phone was talking fast and was being very unclear. They are a bunch of scammers leave them alone.”

Helpful Report

Posted 6 months ago

“Avoid - cost an additional £404 on top of £97 paid up front . Scare/ bullying tactics on phone . Car returned , but now not working / engine light and unable to idle . Contacted both Sstop and the garage used , garage DNA Autos ( Colchester) put phone down on me and the usual ‘5-7 days ‘ stuff, via email from SStop . Total scam - DO NOT USE .”

Helpful Report

Posted 6 months ago

“They trick you. Avoid. They have your car and know you are in a weak position. Force you to write a review before bringing it back. Charge inflated prices for work which you have no way of knowing is necessary, but sounds like it's not. Engine flush? Advisor talks fast to brow beat you into acquiescing.”

Helpful Report

Posted 6 months ago

“As other reviews total scam paid upfront then hit with another £225, then told to write favourable review on trust pilot to get car back that day quoted £177 for 4 spark plugs elsewhere it is 50 to 90 total scam i will never use again”

Helpful Report

Posted 6 months ago

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Helpful Report

Posted 6 months ago

“Total scam of a company. Booked service and paid upfront then got call to say that I have to pay extra for advisory work.. ie Renew brake fluid - £145 . Elsewhere £50 . Engine flush £84.50 . Elsewhere £16 plus some oil surcharge £25 . Then talked into paying to get car back.this company is a scam . They use two bit dodgy garages that make you wonder if the work was actually done and stamp your service book with their co. Logo instead the garages. Avoid... avoid.. avoid”

Helpful Report

Posted 6 months ago

“Complete Con men same old trick quoted £120 for basic service and MOT. Phone call later to say problem with mot needs brake fluid change to pass? Then upgraded oil premium oil now £525. Can’t ring back no evidence the car even had an oil change how do they carry on everyone should now Know they are a complete fraud. Run a mile never worth it. AVOID!!!!!!”

Helpful Report

Posted 6 months ago

“DO NOT USE THEM. Lied to me about advisory work that the garage never even mentioned to them, and hiked the price massively on that too. Charged me 1200% mark up on fuel additive, then claimed the price meant that for the lifetime of the car, it would be free every year, as long as I used them. Not sure how it’s free, if you’ve front loaded the price by that much. I eventually got nearly £400 back from them, but they still had my pants down. They CONTRIBUTE NOTHING, just middle men, get on google and find a list of garages yourself. They were subject to a WATCHDOG investigation and dropped by a “dragon” who initially made an offer. DO NOT USE THEM.”

Helpful Report

Posted 6 months ago

“I have gave 1 star as not allowed to give less. I would not use this company again. They are an absolute rip off. I Didn’t get additional work flagged up at service done due to astronomical cost, and after this point the costumer service plummeted. Save yourself money and go somewhere else!”

Helpful Report

Posted 6 months ago

“This company is a complete joke, really messed me about, lost a days money waiting for them and they didn’t show, and I’m the mug now trying to get a refund for zero works and you have to email and wait like a muppet when they should do the decent thing and refund straight. No number to actually speak to anyone”

Helpful Report

Posted 6 months ago

“Terrible service and a complete rip-off, Avoid at all Costs!”

Helpful Report

Posted 6 months ago

“1. Vehicle collected by driver who was not courteous at all. 2. Car mechanic was insisting I give him a 10 out of 10. what is this? some kind of joke? 3. I have not been given any receipt of the work carried out - neither was my service book stamped!!!!!! 4. I have paid a whopping 450 pounds and that too only for Engine oil flush, oil change and fluids top up - this is ridiculous. I truly regret having fallen a trap to your cheap online price scam - I will ensure I leave a review on every forum. 5. Car screen wash column is empty- which makes me wonder - what have you guys done ? why have you charged me 450 pounds?”

Helpful Report

Posted 6 months ago

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Helpful Report

Posted 6 months ago

“Don't waste your time ..they collect my car midday instead of morning, they charged me 1600 pounds for parts that they have change without notice. When I refuse they said that the garage had already started the work and my debit card was already charged. Zero service..rude behavior.”

Helpful Report

Posted 6 months ago

“Absolute bunch of Cowboys!! Booking a van for an MOT and service. They started off well by picking the vehicle up on time but then it all went wrong. I got a call where they told me there was nearly £1500 Worth of work that needed to be done. After losing my temper with them, they dropped the price to about 1200 which was still a rip off. It was due to be all done in the same day, but I had to chase multiple times to find out what was going on only to find out at the last minute that the car would not be ready for another day by which time service Stop had taken the payment off me Which I only made because they told Me that the car would be ready Avoid this company at all costs”

Helpful Report

Posted 6 months ago

“Avoid completely - rude staff - no contact numbers - my car was two years old and only had done 14ooo miles, and the list of jobs was laughable costing 000s of pounds. 100% scammers someone should stop their practices as the garage i had found the address of had not asked for those jobs to be done. AVOID PLEASE!”

Helpful Report

Posted 6 months ago

Servicing Stop is rated 1.9 based on 3,353 reviews