Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.92

1.9 Rating 3,353 Reviews

23 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,353 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THEM!!!!!!! They’re an awful company do not think you are getting a good deal, they are bullies who try to scare you into unnecessary work that could cost you thousands. They lie and make the whole process very stressful - please do not use them don't become a victim.”

Helpful Report

Posted 4 months ago

“Be warned!!! Do not use this rip off company, got them to service my lease Nissan qashqai which has 6,200 miles on, only used them as the vehicle was picked up & dropped off & quoted £196 online for full service, local garage picked car up to perform the full service, I then received a call from the "servicing stop" office based in London saying that upgraded oil & pollen filter was required & an additional charge of £270 was required, so a total cost of near to £470 for a service to a vehicle with only 6,200 miles, be warned, stay clear from this rip off company!!!”

Helpful Report

Posted 4 months ago

“On behalf of my elderly grandmother who used your services, as she struggles on technology. Chris Smart Car, was booked in for an MOT and Service on Thursday 1st August. The price was agreed but before the car was even looked at, my nan was called to say it needed spark plugs and offered an engine flush treatment that's to be done 5k+ miles, which was done last year 2k miles ago but your own company. My nan not knowing any better agreed to additional cost that are MUCH higher then any local garages. The car then wasn't delivered back that day, causing her to miss an appointment as she has no other means of transport due to her disability and no communication on when it would be dropped back. She was so worried that she had been scammed and that her car was stolen due to being unable to get ahold of anyone on the phone that she called the police. The car was then delivered home between 6.30/7pm a day after it's MOT. The lack of communication is ridiculous and lack of care is outstanding.”

Helpful Report

Posted 4 months ago

“Not a good experience the garage thankfully were really helpful. Trying to contact the customer service impossible, they will try to make you pay loads extra just awful. Do not use”

Helpful Report

Posted 4 months ago

“Call centre the gent that called to say my car past mot & service then said it needed some more work but when I said it was OK I would do it myself he just moan and put the phone down. So I didn't get a service stamped.”

Helpful Report

Posted 4 months ago

“Simple service was quoted £180. Called me after they picked it up and said it was now another £700! I told them I could afford that, but they told me the work had been completed. I had to pat in 4 installments. Really gutted that I was ripped off by this bunch of cowboys. Do t touch with a barge pole.”

Helpful Report

Posted 4 months ago

“Car never collected. Paid in advance so tried to get a refund. Only automated responses. After three days no contact and no refund. Diabolical. Will try the credit card cotto get my money back. Neill”

Helpful Report

Posted 4 months ago

“Bandits do not use them. Rip off cowboys”

Helpful Report

Posted 4 months ago

“Collected the car no issues, failed MOT and wanted £180 for one head light bulb and to clean the headlights plus £30 extra for long life oil which I didn’t ask for or want. I’ve been bombarded with emails since giving my email address and also receiving numerous unsolicited cold calls from London numbers since booking. Absolutely would not recommend! *Avoid if possible *”

Helpful Report

Posted 4 months ago

“They are complete scam, no contact number no bills no invoices. I’ll report to consumer court and file with police.”

Helpful Report

Posted 4 months ago

“Hi please to all you young people and put on people do not I repeat do not use servicing stop from Enfield they are a rip off they are a broker they rip you off my car is 3 years old booked it in with them for service and MOT got quote 239 pounds to then a phone call from them to say my vehicle needs 2 thousand five hundred pounds off work doing lol to there surprise the garage that done the service and MOT done report and said my car passed with flying colours warning ⚠️ stay away from servicing stop Enfield ✋️”

Helpful Report

Posted 4 months ago

“NEVER BOOK!! They are clear scammers. The worst thing I have done in my life is booking their service. They just dropped my vehicle on somebody else’s parking bay without information and not handed over my key ( i don’t have a spare key).. when i saw my car, i emailed them asking about, they are saying they sent key in post, WTF.. but why!!!? They got no customer care over phone and no live chat, it’s just a bot. They just call you for money, you cannot call them back. And work is not transparent. I am still waiting for my key😞”

Helpful Report

Posted 4 months ago

“First the positive news. Service and MOT were cheap and the car was delivered back by the promised 6pm (by 2 minutes!). Now the not so good. Car wasn't collected until 11:30am although supposed to be by 10am. Driver had gone to Oldham instead of Northwich despite having the postcode. Secondly as mentioned the service is cheap but they will then try to pressure you into having extra work done eg lifetime engine flush and pollen filter replacement. They try to make their money back on these items by charging extortionate amounts for them. I was quoted £99.24 for a pollen filter replacement on my Mazda 3. I can buy the genuine replacement filter on Amazon for £15 and it is literally a 30 second job to replace it. I won't be using them again”

Helpful Report

Posted 4 months ago

“They get you in offering a cheap service 60% off another once they have your car the true price start coming out they are just a middle man that doubles your bill I ended up paying over a 1000 with changing one small part never again”

Helpful Report

Posted 4 months ago

“Never let them near your car got my cat back after a large bill as I have worked on car before checked ot the car oil is still black after a so-called engine flush and oil change the engine bay is disgusting oil splatter all over the body u have just been scammed dodgy let it happen to you”

Helpful Report

Posted 4 months ago

“Wish I read the comments on here before I used them. Hidden charges over priced on everything. They are very good at extracting money over and beyond the value of work done. Avoid Avoid at all costs”

Helpful Report

Posted 4 months ago

“Wish I could give a negative star rating. Booked service for my car wich i hardly drive and is in prestine condition. i have access to two more cars. Paid them for Serice and then they call me after a day that it needs work on barkes and other few things I pay another £350 on the phone. Get my car back and took it to another garage to get it checked they said no work has been done just a normal services was performed. So clearly the £350 they charged me over the phone once the vehicle was with them went in to Service stops pockets and not the Garage. Their phone number no one picks up and chat is bot.”

Helpful Report

Posted 4 months ago

“I will be conducting a full check on "work" carried out on my car and on the line price of each item. Your charges are astronomical and unacceptable. After reading reviews, I am devasted that I chose Servicing Stop to facilitate my MOT and car service. I am a live in carer, I do not earn much. I am disgusted and angry. Over £2000.00!!!!!”

Helpful Report

Posted 4 months ago

“Do not use them!!!!! Waste of money and time”

Helpful Report

Posted 4 months ago

“Dreadful! Tried to charge me around £1500 for what was in the end a £400 job! When I said I wouldn’t pay that they told me my car would need to be collected on a transporter which would cost even more! Very brusque and wouldn’t tell me where the car was only that it was on the previous email which it wasn’t! Luckily I remembered the name on the shirt of the people who collected it and tracked it down. I then collected it and took it to a Trustpilot rated garage around the corner for the works done for £1100 less than they were trying to bully out of me! Disgraceful!”

Helpful Report

Posted 4 months ago

Servicing Stop is rated 1.9 based on 3,353 reviews