Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.91

1.9 Rating 3,391 Reviews

22 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,391 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i booked a service and mot with them they give me time and date and took my money didnt brother to let me know no one came and pick my vehicle toallly time waster company done not trust them .”

Helpful Report

Posted 2 years ago

“Booked mot and service. Collection was confirmed the day before by text. No one collected car. No call or apology. Awaiting refund”

Helpful Report

Posted 2 years ago

“Won't bore you with all details .for mot and service they tried to charge me £1300 when the garage that did the work charged them approx £400 .. I took their bill to other garages to view by which they were horrified .. I couldn't afford to pay it so they locked it up for 8 days I didn't have my car..Had to get taxis to drop off wigs to clients with cancer..This whole experience made me feel really ill .After many emails and phone calls to them and others I phoned the newspaper who sorted it out for me . Anyone in the same position I urge you to let people know about this company spread the word how bad they are ... .”

Helpful Report

Posted 2 years ago

“I have been ripped off by this company and I am willing to take them to court , get the police involved and my bank’s fraud team as I consider it financial deceit. I am creating a WhatsApp group for other victims. 07939970111, my name is Valeria. My goal in life will be to close down this company and get my money back!”

Helpful Report

Posted 2 years ago

“Please trust the reviews and do not use. They are criminals. I don't have time to write out all that happened here but let the following bullet points suffice. For referenc my car was in for mot and full service. - I was called on the day and advised/quoted for - tracking rod changed £367.72 , oil replacement £24.99, brake fluid flush £139.99 and recommended an engine flush and fuel treatment at £100. This is all pre vat. - I called some other garages. They said they'd do the tracking rod for £50 Inc vat, brake fluid they'd take a look at but wouldn't be more than £30, oil shouldn't cost that as part of a service and the treatments were upsell. In fact the other garages were incredulous at what I was quoted. - I went back to servicing stop. Said I just wanted my car back. Initially the operator said I couldn't have my car delivered as it had failed mot. And pressured for the work. I found out this is a lie, it was not a dangerous fail so this was untrue. Ended the call saying they'd 'speak to the garage'. - after this point I could not get through all day. I had my calls cancelled and hung up on. I did not know where my car was and was preparing to call police. - 6pm my car arrives. Guy dropping it had apparently demanded ss release my car as he needed his own which was parked at my place - he worked for the actuall garage. Asked why I didn't go ahead with repairs. I mentioned price. And here's where it gets fun.... According to the guy, and invoice I was later supplied with, The garage was told to only do a basic oil and filter change and mot. Nothing else, no recommendations for flush, oil or anything. And they didn't do what was paid for, the full service! What's more, the garage was going to do the fix for £50. Let that sink in. Under a 7th of the price quoted by ss. With them pocketing the extra 310. So to list the crimes of service: - prices inflated as much as 7x industry standard - upselling for products not required - not doing the task paid for - not responding to calls or complaints - holding my car 'hostage', and pressuring. Everyone involved should be brought to criminal charges. Don't risk it. Would be interested in raising charges if anyone else has something going.”

Helpful Report

Posted 2 years ago

“run away from this company. they are thieves take your money and do nothing. I paid £120 they didn't do the service and they don't respond to emails”

Helpful Report

Posted 2 years ago

“I submitted my car september 30th for service booking number 1469778, they returned the car to me after taking roughly £900 of my money, it has since been making a scraping screeching metallic sound when i drive, both the phone numbers they provide in their booking emails do not work, their customer support email gets no response and their "live chat customer support" repeatedly times out and i believe may be fake. I have lost my money and have no idea how to get it back I am going to have to take my car to another garage now, please be very careful if you are considering using this company”

Helpful Report

Posted 2 years ago

“I'd review servicing stop as 0 if that was an option. I have used them 2 years ago and they sent my car to a garage that was 20 miles from home which I thought was ridiculous. I tried to use them again this year and asked for the garage to be close and they ensured that the available garage was 7 miles away. When I received the garage details it was actually 17 miles away so I complaint and got offered pennys for fuel which probably won't cover the actual spent. I agreed just because I needed the car MOTed asap. The day before pick up they rang me and confirmed the pick up slot which was agreed. On the day they called me again in the morning and due to work I couldn't pick up so they cancelled my pick up and called me again to say they couldn't pick the car up anymore and it will have to be the following day and the reason was because I did not pick up on the day. I don't understand why we confirmed the day before and on the day they couldn't make it anymore.... All in all, this service used to be good in the past when it first started but as years went by and they got bigger and greedier it became worse and actually not as cheap as they sell themselves. I would say go to your local garage and get your car sorted their. Support your local community and don't waste your time and money on those big corporates who only care about their profits and not on customer satisfaction”

Helpful Report

Posted 2 years ago

“Zero Stars Would have left no stars if possible as didn't receive any service. Asked for 2 weeks who will be collecting my £25,000 car as wasn't going to just release to anyone. Came to today less than 48 hours to collection and still didn't have an answer for me. Spoke to there very unhelpful web chat service who cancelled(on my request) then followed up by saying "it was just about to be booked in too". Why they didn't just say that to start with then book it in beats me. Stay clear of these cowboys.”

Helpful Report

Posted 2 years ago

“Stole from me. Paid £74 up front. Then they called me and cancelled, as they were too busy. Had to email chase for refund. Then they only refunded £54. Have followed up with emails, been ignored. Total con artists”

Helpful Report

Posted 2 years ago

“Do not use. Entice you with low cost servicing. Additional items are then at least twice market rates. Impossible to contact and have a very dodgy mobile number they contact you on to arrange booking that does not take return calls. As close to a scam as its possible to get without being unlawful.”

Helpful Report

Posted 2 years ago

“Terrible customer service. Overcharged for extra work. Can't contact anyone by phone or email. Messages not answered. Shocking. Will never use again”

Helpful Report

Posted 2 years ago

“To spencive I see this company as scamers.”

Helpful Report

Posted 2 years ago

“Sent the car for a MOT got sent a £2000 invoice!!! Got charged over 3 times the price for many items. Thank god I got a second opinion before agreeing to pay like I bet some people have. Never ever use for a last minute mot and service. Big big mistake. Please take my advise and wait for a local garage to sort your car.”

Helpful Report

Posted 2 years ago

“I booked and paid for a full service however I did not receive a full service at all. The garage used was Andover Car Repairs who advised I must pay for the oil separately, they literally changed the oil and oil filter which cost me £125. I had a call stating that I would need to pay in total £500 + for what they said my car needed. I took my car to a local garage and I showed them these prices and work allegedly required. I did not need several of those things done at all. However I did need to complete my cars service as Andover Car Repairs had not replaced my air or pollen filters, had no way completed checks on my brakes or anything outside of the engine. They stated it would cost £140 for 3 spark plugs - £71.55 for a pollen filter £99 for brake fluid change I did not need £86 for anti freeze I did not need £99 for an auxiliary belt I did not need £33 for fuel treatment The garage I took my car to with this list charged me £100.80 for 3 spark plugs, a pollen filter an air filter and fuel treatment the rest I was told was not needed at all. I will never use Servicing Stop again. I emailed customer services 5 times with photos and screenshots over a week ago and have received no reply whatsoever. I called the number I received on my booking email and was told to email customer services I got on to the Live chat today to be told I need to email customer services!! Who do not reply. I'm disgusted and highly disappointed.”

Helpful Report

Posted 2 years ago

“Booked a full service a week in advanced and paid up front, received a phone-call the hour of collection advising the booking will have to reschedule due to no response from garage. First and last experience with this company, very unprofessional.”

Helpful Report

Posted 2 years ago

“It's 9.55pm and I am still waiting for my car to be returned. I have already missed an appointment tonight and will not be able to get to work tomorrow morning unless it is returned. I have visions of it being ragged to death or used in some criminal activity. I have reported it stolen to the police. This is beyond acceptable. I keep wanting to give the benefit of the doubt but everything is pointing to the proverbial wee being taken here. I hope my car is ok. Avoid using these! I feel like a fool.”

Helpful Report

Posted 2 years ago

“Appalling Never use under any circumstances Quoted a price for MOT and Intrim service Ended up paying close to £400 couldnt believe they did not even change the oil FB must consider barring them from advertising Government should consider permanently banning them”

Helpful Report

Posted 2 years ago

“Shame I couldn't award this company zero stars! Absolutely appalling and shocking service, please DO NOT USE! I actually thought my car had been stolen and I was on my way to the police station as the lack of communication and professionalism seemed dodgy from the start. From some stranger turning up at my house to collect who couldnt provide ID or show proof he was from the company to not getting any updates on the progress of the car service. Then I was told by the chat bot that it would be delivered at 6pm and at 7pm it was no where to be seen and I couldnt get in touch with anyone. I thought the worst and thought that this could be a SCAM company and my lovely range rover was on a cargo ship somewhere! So I head out with my partner to go to the police and here was the same guy who collected the car in the morning outside of the estate, parked up by a road with the bonnet/hood of the car open looking in at past 7pm. I jumped out and asked him what the hell he was doing and he couldnt really answer. He said he was trying to manually turn off a warning light on the dash. I still dont know if anything was done to my car but I have never been so relieved to have it back. Lesson learnt, dont cut corners with dodgy companies and only use reliable sources that you trust!”

Helpful Report

Posted 2 years ago

“Failed to show up. Lack of communication - bombarded with emails until I paid in advance, then, - nothing. I’d asked the person on the phone to call me back by 3pm to confirm the car was booked in - nothing. The next morning I was up early for the pickup, however no one turned up and no communication from Servicing Stop. This has left me in the lurch as I won’t be able to go away for the weekend without an MOT. If I’d known, I would have booked elsewhere; but they don’t tell you, they just don’t show up after taking the payment. Also, the quote they first give you had added extras when you actually go to pay. I’ll never use them again. I’d rather give the money to a local business anyway than a bunch of call centre cowboys. If you do use this company, book well in advance and have a backup plan, also, be prepared to have to pay twice if they let you down. I had used them before and was quoted a ridiculous amount for the repairs. I declined and got what was necessary, (NOT everything they added on!!) for literally 1/4 the cost at a reputable local garage. I’d forgotten about that, (it’s my age! 🙄) till I read the reviews here.”

Helpful Report

Posted 2 years ago

Servicing Stop is rated 1.9 based on 3,391 reviews