Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.91

1.9 Rating 3,370 Reviews

23 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,370 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

Write Your review

Tell us how Servicing Stop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked my Service through Servicing Stop in July. I then got a fine from TFL for Ulez. I sent this to Service Stop and received auto response stating they will get back to me within 2 days. Since then I have repeatedly emailed and the fine is now £240.00. They do not even have the courtesy to respond in any way and the Service was over £400! Absolute sham.”

Helpful Report

Posted 2 years ago

“My friend took her car for an MOT and they told her there was £800 repairs... when she called them as they didn't call to let her know how the mot went they said she had to pay it as they had already started the repairs! Wtf kindof garage does that! Total con artists !!!! They told her she couldn't have the car back until she had paid! Disgusting!!!”

Helpful Report

Posted 2 years ago

“They said the garage can't do service so can we move it to another day, I say ok. They tell me where the garage is it's 500 yards away so I say don't collect it I'll take it myself. The garage say is this through Servicestop I say yes. He says he will not deal with them . I try to ring to find out what's going on. Nothing no answer no email no customer service. The next day I get a text from someone I don't know saying he will pick my car up at 7 am to beat the traffic. I try to text number not available No one turned up no body rang. Then out of the blue I get a text from servicescam "how did we do" I was one of the lucky ones I contacted my bank and had my deposit returned. I then find a Facebook page scammed by Servicestop and found many many other people with similar bad experiences with this firm . Check it out”

Helpful Report

Posted 2 years ago

“Awful company. Interim service booked, car supposed to be back the same day, by 19:30 nothing, eventually got someone who at 10pm told me “the drivers went home at 430 so nobody could bring car back. Had to cancel all Friday evening plans. Could I put a residents permit on their car outside overnight?….yeah right you cheeky ****. Eventually got car back late the next morning. Service not logged on cars computer. Have tried contacting ServingStop for last 11 days. Guess what no response. No phone number either. A bunch of liars, who are quick enough to take your money. Oh and not to mention the list of “essential” jobs that needed doing….engine flush, coolant flush, brake fluid change at extortionate prices, absolute robbing clowns. Kwik Fit did the brake fluid for £44 the following week, not the £95 quoted by then. The other “jobs”did not need doing. Also seems like the £24 special oil con is still going on. TAKE HEED: DO NOT GO ANYWHERE NEAR THIS COMPANY.”

Helpful Report

Posted 2 years ago

“Put our seven-year-old Corsa in for an MOT and interim service. Having done this previously with local independent garages the price given is usually the price of the interim service. Given that an interim service is basically some visual checks and an 'oil and filter change' and Servicingstop have all the vehicle details you would expect the price to include the required 'oil and filter change' ... but it doesn't, and they demand an additional £24.99 for the oil and won't return the car until this is paid. So it appears that Servicingstops interim service EXCLUDES the oil change included by everyone else.”

Helpful Report

Posted 2 years ago

“I booked my full service this these guys.Everything looks fine.I received email a message when my car will be collected.im the morning they took it and afer 2 hours a received a call that they fing lot of foults.around 10.They send me a list with jobs and prices.I dont know how they prices are.They said that have to be done,atherwise i canr pass MOT.ITS LIKE THEY PUSHED ME To say yes .For remove and refit auxiliary drive belt 280£.for remove and refit pollen filter 80£.resnew brake fluid 100£Parking brake 110£.My bill was more than 900£.i was in shock..next day i went to a nearest garage and show the bill to a mechanick and he start laughing.he said that all this is cost not more than 500 £.Be careful.I always regret for my mistake.Take a second opinion before act.”

Helpful Report

Posted 2 years ago

“Booked a service and mot the garage they sent me to was over 50 miles away . They deemed it too far so I cancelled . The refund I had was -£25 less of the sun I paid them . No phone number to contact them only emails very dodgy outfit . No response to why the short fall of £25 . Please everyone don’t use them”

Helpful Report

Posted 2 years ago

“I booked a service and MOT for my 1.0 petrol Skoda Octavia. It all started very professionally. They call you in advance to give you warning of the car collection time and the collection was fine. I then received a call detailing the issues: inefficient hand brake, rubbing rear brake, new pollen filter, special oil, brake fluid change. Cost to address these issues £854 plus any brake parts needed. I know enough to understand that this is a complete rip-off. I will write off what I paid in advance to Service Stop and get a garage I trust to do the work”

Helpful Report

Posted 2 years ago

“Never expect the price they promised is final, it is just a honey trap never put yourself in to that.unfortunately I have been in that trap, I don’t want anyone else to be in that. Please never do business with then they will rip you out.”

Helpful Report

Posted 2 years ago

“I booked my MOT and full service three weeks ago and paid in full at the time of booking. I received a phone call to confirm and an email confirmation. The day before my MOT was due I had a missed call from an unknown number whilst I was at work, followed by a text asking me to call. I called the number provided to find it was invalid. I texted the number back and said I was unable to call and asked if they could call me. The morning of the MOT arrived and I made sure I was up and ready for my car to be collected as planned. By 9am, I thought I should try to contact them again to check all was OK. Again, I couldn't reach them by phone, but I found the online chat facility on their website. I said I just want to check what time my car will be collected to be told that they had to rearrange my MOT for the following week as they had no availability sooner. This would be AFTER my MOT had expired so I said they would need to cancel and refund me so I can sort it out myself. Apparently the refund will take around 14 days. Painful!”

Helpful Report

Posted 2 years ago

“Absolutely awful and scam company! DO NOT USE!! They are quick to take your money, asking you to pay in advance a few times when booking. Quick enough to call and confirm the booking, including the date and pick up address. They did not show up to service my car and I later picked up a voicemail saying they had no availability on that’s date so would look to rebook it in. As if this isn’t bad enough, I didn’t hear from them then contacted them to find out what was going on. They had rebooked my car in for a date nearly three weeks later without even speaking to me! I asked for a refund as I said I didn’t trust a company with such poor customer service but was refunded less than I paid. When I contacted them again, they said that it is in their terms and conditions that there is a £25 charge for refunds???!!!! How on earth does this work when the only reason I asked for a refund was because THEY DIDNT DO THE SERVICE I BOOKED AND PAID FOR?? Add to insult how rude the customer service assistant was, the fact that the only way to contact them is a live web chat that the assistant ended on me whilst I was trying to ask for contact details, and a non-responsive email address you can send your concerns to. I will be contacting the trading ombudsman regarding this, I know it is only £25 but the principal and service is verging on fraudulent! AVOID AT ALL COSTS”

Helpful Report

Posted 2 years ago

“They pocketed£150 of £250 I paid for service, my car was half done now they won't take my calls, my car is still smoking real bad”

Helpful Report

Posted 2 years ago

“I paid when booking. Nobody turned up. They stated they had emailed me the day before as the phone number was wrong on the form. Their email had gone into my spam box. I waited in on the morning and nobody arrived to collect the car. They have promised to refund the £119 fee within 7-10 working days minus £25 booking fee. Please don't use them.”

Helpful Report

Posted 2 years ago

“Booked 4weeks in advance I had a text message the evening before to say they will be ringing shortly to arrange They did not ring Hah another text message the next morning it said the same thing Still no pick up so I rang them and they said that the garage was so busy they could not do the job for at least another 2 weeks therefore I asked for my money back The treatment I had was very unprofessional please I urge you all not to use this company”

Helpful Report

Posted 2 years ago

“Where do I start.... First I booked online and paid, thrycyhen cancelled my booking until 5 days later. They arrived and collected my car at 09.30am. I failed the MOT, SS rand me at 5pm and said it was cost 500 to fix and release the car. Told them where to go and funded car back. Telephoned them 10 times in the following hour.... no further information given. Car idd not arrive back until 2 days later. Only returned because I had to contact the garage myself. SD made no contact no apologies, NOTHING! I am a nurse and was unable to work for 2 days due to having no car. Refund refused, service not completed fully and car passed its MOT at another garage. This company is disgusting! It's caused so much stress and anxiety. DO NOT USE!”

Helpful Report

Posted 2 years ago

“This company try’s to charge you for things that are not needed. DO NOT USE”

Helpful Report

Posted 2 years ago

“Scam not good company”

Helpful Report

Posted 2 years ago

“Absolutely a rip off tried to charge me £600 + the £114 for a service ....told them I would not pay that very rude customer service & I would not recommend them atoll”

Helpful Report

Posted 2 years ago

“Terrible service, they got everything wrong, don't use this company.”

Helpful Report

Posted 2 years ago

“SCAM..SCAM..SCAM DO NOT USE THIS COMPANY”

Helpful Report

Posted 2 years ago

Servicing Stop is rated 1.9 based on 3,370 reviews