Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.91

1.9 Rating 3,369 Reviews

22 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,369 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked in my Corsa SE 70 plate via ServicingStop, mileage just over 21000, PAK Motors collected car, during full service they indicated that it should a full engine oil flush and renew the oil, and drain and replace the brake fluid cost circa £400, told them no just do the full service as booked. Mileage was recorded wrong they put 23000 on service sheet, tho recorded it correctly on service book, oil they said they used differs from what they recorded in said book. 2 weeks ago EML light comes in and I noticed engine was loosing power and there was a noise coming from the engine my brother a very competent mechanic did diagnostic which pointed to camshaft sensor or belt, he had a quick look and found there was no oil in the car, he topped it up with over 2.5L reset the EML and it's been fine since, current mileage just over 22000! No obvious leaks which would need to be major to loose a full sump of oil in the space of a few weeks and would be visible on the road, so did PAK motors pull a fast one knowing that I would take the car back to them under warranty and find a fault, did they do the fuel drain before asking them stop when I said no. I leave you to judge. UPDATE 5 October 2023 Complained to them on 7 Sept 2024, and numerous times since all I got back was box standard reply from "Halley, your complaint has been escalated to our complaints team, they will try to reply within 5 to 7 days". Every time same response so used resolver.co.uk to complain guess what same box standard reply. Do they really have a complaints dept? On reading reviews it does appear that they sign up garages without due diligence and have poor reviews even when customers have gone direct to said garage, clearly these garages sign up to servicing stop to get more business. UPDATE 8 October 2024 At the point of escalation via resolver, the company reply was to send me a copy of all my complaints emails! And to think that the Dragons in Dragons Den made them offer which they rejected, saved the Dragons from themselves. DO NOT USE THIS COMPANY.”

Helpful Report

Posted 3 months ago

“Useless in every way. They kept rescheduling my booked service and mot. No way to contact them back and the driver phone number they sent does not accept call. Won't be using them again.”

Helpful Report

Posted 3 months ago

“DO NOT USE THEM!!!! READ THE REVIEWS! I feel cheated, what was suppose to be a quick oil change ended up costing me over £700. SCAMMERS!!! This company needs to be SHUT DOWN!”

Helpful Report

Posted 3 months ago

“We need to get together and take these scammers down!!! They are unscrupulous!! Once they take your money using vague explanations so you don't actually know what they are charging you for until you get the invoice 3 days later. I paid them reluctantly whilst saying I do not agree to this figure. I still haven't got my Van back since 10th September. I've had no communication. They authorised work without my consent. I'm so angry. Their business model is based on deceipt and outright lies. This is a cowboy company. AVOID AVOID AVOID!!!!!!!!!!!! PLEASE DON'T GET SUCKERED IN TO THEIR BS.”

Helpful Report

Posted 3 months ago

“Please don’t use this company still having nightmares it’s a world of pain I really don’t know how they get away with.”

Helpful Report

Posted 3 months ago

“Very bad experience. Same things happen to me as well. I feel like cheated. dont give your car to these guys. The company needs to be investigated.”

Helpful Report

Posted 3 months ago

“THIS COMPANY ARE CHARLATANS. DO NOT USE THEM. The stress they have caused in the last 24 hours is immeasurable. One lazy decision to not inform us that our car will not be delivered between the hours agreed made us believe our car had been stolen and created over 14 hours of extreme tension and worry and chaos only to be told that the system didn’t refresh. Trading standards are now involved. I sincerely hope this company go bankrupt as that’s the least they deserve. DO NOT USE SERVICING STOP.”

Helpful Report

Posted 3 months ago

“Total nightmare from start to finish. Thought my car had been stolen as didn’t get it returned until 7:30 pm. Used all the petrol in car as they drove it for 3 hours there and back to the garage. Now there is a warning light on dashboard that wasn’t there when I gave it to them. The car is only 2.5 years old.”

Helpful Report

Posted 3 months ago

“They price the full service at a low price, then they overcharge for jobs not required and you end up spending double than doing a full service with quick fix.Never again”

Helpful Report

Posted 3 months ago

“Absolutely disgraceful service. Get you to pay for work that doesnt actually need doing, work is shoddy, over priced, they use dodgy garages who use shoddy parts. The company is a joke. DO NOT GO ANYWHERE NEAR THEM!!!!”

Helpful Report

Posted 3 months ago

“Please do not let them near your car Cost me my engine Took my car sent it was send to a back street garage cow boys empty my engine oil go distracted then started the car with no oil in it smashed the cam please avoid now iv lost my car cannot afford to pay to get it repaired”

Helpful Report

Posted 3 months ago

“After i booked my service for a 2019 Astra, car got collected all good. Later I got a call from their office saying that I need extra special oil and will be extra charges plus other charges for searching the oil by Oil experts( all rubbish). Trying to reason with them via phone, no chance and got threatened that nothing will be done if I don't pay the charges the put in the invoice although I pay what the service quote was requested. Never again. Scamming company”

Helpful Report

Posted 3 months ago

“This is the worst service platform you can ever do , It's virging on being a scam. They collected my car returned dirty smelly.Nothing has changed.Oily leaking breaks worse than it was. i checked engine oil does not appear to have been changed despite paying for it.I got charged 700 pounds for NITHING. they force u to do a 5 star review before u receive ur car!! theyclaim to give u discount if u give 5 stats review!! scaamers !!”

Helpful Report

Posted 3 months ago

“I feel absolutely stupid to trust this idiots. I should’ve check the reviews before getting a service and mot done with them. They’ve taken my car yesterday at 10:45 when they said theyd pick it up at 8-9 i work until late so i made myself wake up early at 7:30 just to be safe so i dont miss them. Boy was i wrong not only did they come late they didn’t even bother calling or sending a text.. they sent me a text after 10 saying someone will be there in 20min but only arrived at 10:45… when the lad came he didn’t even say anything just came to pick up. Didn’t show any id or anything you’d normally expect. Just took my keys and went. He left his car out my driveway and now its the next day and still haven't heard from them. Idk if they’re going to return my car or not. I have the guys video recorded form my door just in case. I feel like blaming myself for trusting this nonsense. Now i check the guys car reg and its not even insuranced or had road tax..”

Helpful Report

Posted 3 months ago

“I agree with other reviews; I can see so many people are frustrated. These businesses should be closed down and penalised for exploiting the people. It is so pathetic and horrible; they attract customers by advertising cheaper prices, and in the end, you will be paying a fortune for the bill for the lies.”

Helpful Report

Posted 3 months ago

“Disgusting customer service experience. Very rude staff who tried every trick in the book and bully boy tactics to get me to agree to very expensive work that wasn’t required. Needless to say I didn’t agree to any extra works. I will never use them again in the future- the service estimate is cheap but they probably make their profits through exploiting people by claiming work is required and then giving ridiculous estimates.”

Helpful Report

Posted 3 months ago

“I would not even set a foot at this shop if I were You! Very rude people who are so ready to exploit those who are helpless, voiceless . Not professional at all, they exploit people from rural areas a lot! Wake up and free yourselves from these people!”

Helpful Report

Posted 3 months ago

“Do not use this company. Absolute scam in every way, rude and obnoxious on top. Doubt whether my car was actually serviced. Came back honking of marijuana, absolutely diabolical that I paid money to have my car smoked in and perhaps not even serviced. Will check myself tomorrow. Was using out of convenience and was absolutely nothing but convenient.”

Helpful Report

Posted 3 months ago

“They need an investigation by Trading Standards. The Garage that did the ‘servicing’ was 50 miles away but strangely my car had done 30 miles.. it was picked up at 11.00am and I got it back at 7.00pm at night? A service usually takes around an hour.. I basically had an oil (and hopefully oil filter change) for £200 I saw on my invoice that they wanted permission to replace discs, brakes all round at over £800 plus other work which would with the £200 - taken the final bill to 1,600 …which is what I paid for the van! I said to the bloke on the phone from the company that I could get it done cheaper elsewhere and he slammed the phone down on me! AVOID! AVOID! AVOID”

Helpful Report

Posted 3 months ago

“Please do not use this company, they con you out of money! We have had our car from brand new and looked after it and had it serviced every year. It is a 21 plate and has done just over 17.000 miles. We booked in for a full service but because of the pristine condition of the car, we were not expecting much or anything to be wrong with it! The garage picked it up on a trailer and took it away. THEN you get the phone call! Not from the actual garage itself, I must stress! The phone call comes from Servicing Stop call centre, telling us, the car needs special oil, extra cost £24. Then carries on to reel off a whole lot of other problems with the car, probably written on a list in front of them, the total cost almost £1000! We agreed to some of the work, as you felt like they had your car and were almost holding you to ransom, as you might not get it back! They send you the report through and everything was ticked, it all looks very impressive. When the car was returned to us, we noticed straight away that the windscreen wiper, clearly had not been replaced, as it was split, when they took it away and thought that would be checked when servicing the car, on the report it says windscreen wipers checked and ticked. Secondly it said the service book had been stamped but it hadn’t! So then you think, they are two clearly visible things, that haven’t been done, have they actually done anything to the car to service it at all! The fella who bought the car back promptly got in contact with the garage and another member of staff came out to have a look. He apologised and said that the mechanic who had done the car had been told off and they would get someone out in the morning to replace the wiper! Which they did. He asked if we were happy with everything else but we did voice our concerns that if those 2 things had been missed could he reassure us the rest of the car had been checked. We also made our concerns known to a member of staff at the call centre for Servicing Stop, he was quite aloof and couldn’t really see what the problem was, which put our backs up as we had given his employer a lot of money, over £500. We understand he is just doing his job and in away, just a puppet, who’s strings are being pulled by the owners, of the company. He had his patter down to a fine art, so had obviously said the same thing time and time again to other customers. So you knew you weren’t going to get anywhere. We must stress that we have nothing against the garage who has hopefully done all the work, they have the work contracted out to them, it is the little people sitting behind a big desk in their plush offices at head office, that we have the grief with, the ones who have millions in their banks by conning, ordinary people like us out of our savings. How do they sleep at night! Please, please do not use this company, go straight to the garage instead!”

Helpful Report

Posted 3 months ago

Servicing Stop is rated 1.9 based on 3,369 reviews