Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.91

1.9 Rating 3,370 Reviews

23 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,370 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had the worst experience ever, I booked for a service the car was picked up I thought great! Then got the call with scary added quote’s. I felt I was held to ransom, paid the money got my car back the next day only to find my service light still on. I had no receipt of work carried out. I messaged customer service was held in a queue got so frustrated and couldn’t speak to any one. Three days later I got a message say I should drive my car t the garage to get my book stamped and ask about the engine light! I payed £575 I asked the garage for a copy of work carried out on the report it had a checklist and everything was ticked including book being stamped. It made me question if this was wrong did they do the work and to what standard, I have asked for half the money back based on this and having to take time off work to do this myself, the stress I went through ! Customer service said it would take two weeks to look into and offered me £20”

Helpful Report

Posted 2 years ago

“My vehicle was meant to be collected Wednesday 9th with an mot and service, unfortunately the garage only goes and cancelled my car on the day of it?!? Really unprofessional and unsatisfactory. I took the day off work for this. I need the car MOT and serviced as my mot had a day to sun out!!!! No number to call service stop to arrange this??? I needed my car rebooked. Absolute shambles. Then I’ve decided to cancel the booking as the garage couldn’t look at my car till Monday which is to late. Still waiting for a refund. After reading the reviews I don’t think I’ll be getting my refund. I then spoke to someone and cancelled it with them but no confirmation email on refund???????!!!!!! Still waiting for the refund!!! Stay away for this absolute shamble of a company!!!!!!!!!!!!!!!”

Helpful Report

Posted 2 years ago

“Pretty amateur service - I booked twice, and twice no one showed up to pick up my car. The company is responsive online, but doesn't seem to have any way of ensuring their garages actually do the service. Terrible. Don't recommend.”

Helpful Report

Posted 2 years ago

“This company is awful! Don't get sucked in by price as once they have your vehicle they add on extras and this is where they catch you. They promise to return the car same day and didn't, then the following morning and didn't. Unprofessional Cowboys!! You'll regret using this company, the reviews speak for themselves. I only wish I'd read the reviews before I booked a service”

Helpful Report

Posted 2 years ago

“Awful experience, we booked in 2 cars but only realised after we paid the garage was over 60 miles away - they tried the usual upping of work costing over £800, none was required - delayed the return by 2 days then when we checked the mileage both cars were different and did not match the mileage to the garage and back - they denied any wrong doing but there was clearly something not right - absolute rubbish, would never use again”

Helpful Report

Posted 2 years ago

“what a load of scammers worst company i have ever have to deal with they should be shut down and all put in jail for what they are doing really bad company how can a company like this is lowed to operate this way i do not now £1,619.88 for parts i d,nt need i did not pay took my car back wish take two days to get back took it to my local garage past mot no problem what a load of thiefs they should all be shot”

Helpful Report

Posted 2 years ago

“This car service is DANGEROUS. Have a look at the email I wrote to their customer service. Mind you, we still paid £100+ for it.... Hello, Consider this my formal complaint submission. A few days ago, I got my car serviced by one of your branches in Nottingham. From the beginning, the customer service was abysmal. Poor contact details, waiting forever to get a hold of a representative, they barely let me speak and hung up immediately. Once the car finally came back, I thought ‘that’s it, never using them again’, the service was nowhere near where it needed to be – it did not inspire trust, confidence or professionalism. A few days later, on the first time my partner and I take the car out (we both work from home and do not use the car during the week), and after an hour of driving, the bonnet was steaming aggressively. Luckily, we made it to our destination right on time. After opening the bonnet, we see oil splattered EVERYWHERE. The oil cap is nowhere to be found. The engine, wiring, EVERYTHING is drenched in oil and VERY HOT. Our mechanic friend to whom we were driving coincidentally to, told us that if we had been driving along for another 10 minutes, things could have taken a turn for the worst…. We had to PAY to get a new oil cap and oil (mind you, this is the ONLY service we had taken from you) and spent the next few hours cleaning the oil from the car. This service, A CAR SERVICING SERVICE, is completely unacceptable. We had read the horror stories in the reviews (after we let the car go to some god forsaken garage) and got very nervous. I never thought this would happen though. Either your staff is completely incompetent at what is supposed to be their job or your professional ethos is corruptible, which one is it? Please note that I have now submitted a complaint to Trading Standards via Citizens Advice. I will encourage others to do so as well. If this is the standard to which you are doing business, it is not only an inconvenience but it is reckless and DANGEROUS. I have plenty of time to complete any paperwork to follow up on this matter to ensure that at the very least, consumers and the appropriate institutions are aware that the jobs done at Servicing Stop endanger their customers and keep it on file. In addition, your website preys on customers who do not read through carefully and they wanted to charge us for NEXT YEAR'S SERVICE DESPITE US EXPLICITLY PRESSING THE 'NO, THANK YOU' BUTTON. This 'business' is a scam and you should be ashamed of yourselves.”

Helpful Report

Posted 2 years ago

“Total scam Lures you in with cheap prices only to hold your car hostage. Pressures you to spend hundreds more for work you do need or want. Threatens to keep the car unless you pay. Ridiculous Will contact police”

Helpful Report

Posted 2 years ago

“Unfortunately during a weak and stressful moment I took these blackmailers offer and committed to a service. Was quoted £98 for a full service accepted then was hassled with pay upfront and get 20% off, as I say I was in a vulnerable situation and paid but didn’t check the amount which turned out to be £95? Looking back at the numerous emails texts I was receiving they had added a load of extras without my permission. I kept getting emails to save a tel number as they would ring re collection of my car. They didn’t, instead a driver came and collected the car. I was a bit dubious and got the details of the garage. The only reason I let the car go and at least I had a reference. About 2 hours later I got a snooty call saying that I need to pay another £800 plus for work that needed doing! I then realised I’d made a terrible mistake as my head was a bit clearer. After being told if I didn’t pay for the oil they would keep my car! I phoned the contact at the garage who were very helpful stating that the work wasn’t at all necessary but they said if I called the criminals back and agreed to the oil extra they’d release my car. So after paying another £27 for a so called special oil I eventually got my car back. In reflection and after checking the car over myself half of what should have been included on a full service had not been done. Air filter hadn’t even been cleaned, I’ve always got a new filter on a full service etc etc. oh well lesson learnt, my only advice is steer well clear from them! Wish I had.”

Helpful Report

Posted 2 years ago

“Beware! I was bamboozled with a list of things that "needed doing" to my car, and now realise that I was conned. Avoid. And how do they get so many positive reviews on their own website, but not elsewhere?”

Helpful Report

Posted 2 years ago

“The worst! Car not picked up on time, taken away (friday) due to return Friday night no sign of it! No information, unable to get through to any of the numbers, still no info by the night time! No answer ALL weekend! Finally had a call Monday afternoon telling me I needed almost £700 of stuff fixed on the back of the service. Told them I didn't know what any of the stuff was so needed to speak to the other half and never managed to get through to anyone again! Car was finally returned around 7pm on the Monday! AND the whole time the car the guy who picked up the car came in was stuck on the kirb in front on my house for 4 days! All in all shocking service!”

Helpful Report

Posted 2 years ago

“Booked car in today got phone call saying need things doing 500 pound altogether said no chance when the garage brought the car back said none of the faults had been found just the wiper blade do not use these”

Helpful Report

Posted 2 years ago

“If I could leave no stars I would.....arranged collection and total no show. The phone numbers sent to you are not even registered which is a RED FLAG. Managed to get in touch via online chat, they then called me to say sorry they wouldn't be able to do anything for 4 weeks!!!! WTF. Now I have to wait 5 to 10 days for a refund”

Helpful Report

Posted 2 years ago

“I use this company as I find their pricing to be reasonable and competitive. However, there are somethings that they need to change.Firstly, they always try to upsell you things after the service. They even use a bit of deception to make you think that the add-on is compulsory and that you must pay. Last year the person that I spoke to was extremely rude. My car was supposed to be returned after the service. I was given a reason why they could not return the car and I had to collect it myself. This year, the lady that I spoke to was nicer, but she tried to upsell to me applying pressurising tactics. I was only fortunate that I had called the garage where the car was, and the can was already on its way back to me. The lady, however, wanted me to pay an extra £30 for a 'special oil'. The worst thing that she did was that she said she would send me a link to write a positive review for the company. If she saw that I had written the review, that I will get a £10 refund. In other words, she was trying to buy my review. I hope Trustpilot is aware that this kind of practice is going on. Anyway. Be careful if you want to use them. Try to get the direct contact of the garage dong the service and decline all upsells unless you really want it.”

Helpful Report

Posted 2 years ago

“NEVER EVER EVER EVER USE SERVICING STOP LIMITED. BUT THE MOST FRUSTRATING PART IS THE PUBLIC DO NOT KNOW WHO THEY ARE DEALING WITH UNTIL ITS TOOOOO LATE. I thought I was making an online booking with National Tyres Stirling as per a letter I received from National Tyres. Doing an online booking I was very taken aback when my on line payment for MOT and Service went through to Service Stop Ltd but did a Google search and the pin drop showed my MOT would be done at National Tyres I was also unaware that National Tyres do not offer a free collection and delivery service and at that time I felt unwell so it sounded like a good option. WELLLL as per EVERY OTHER MEMBER OF THE PUBLIC I got the late afternoon call saying my vehicle has past its MOT but the garage found my vehicle needed an array of repairs —— please keep in mind i am still thinking i am dealing with an off shoot of National Tyres —- who by the way are as FUMING AS I AM because its there companies name caught in this disgusting SCAM SCHEME of SSL and National Tyres thought I had chosen SSL over them which is sooo not the case. So moving on I agreed to the repairs as I was made to feel panicked by what I was told by the caller I chose to do the payments over six months and signed up to Payment Assist whom I have used before as I had just completed an agreement with National Tyres for my brakes and brake shoes I was extremely happy with that service. I have also raised a fraudulent marker with my bank, and after this episode I am now a bit more alert to Payment Assist as all my calls with them although they were always helpful and pleasant i am having second thoughts about them being part of it all, I only say this because as pleasant as they were they were also unwilling to assist me as their customer to reach out to SSL and discuss my concerns about SSL and me being over charged they said I had to contact SSL and they were the ones who had to cancel the agreement as well as they had already paid SSL the following day of my MOT 16/09/22 — WELL WE KNOW SSL DONT return calls or make contact unless its to tell you you need supposed repairs done. I am working on my thoughts about Payment Assist. Again as per all the complaints SSL could not tell me a thing about where my car was serviced and was also told on my vehicles return the FOLLOWING day that drive belt was to small and had to be ordered when it arrived I would be contacted —- JOKE I had to do allll the searching, phoning SSL and eventually it was suggested I went to the garage who did my MOT its 11 miles away from Stirling and the garage that took my vehicle for MOT has an MOT on sight why not use them why take my vehicle 11 mikes away. Well I think I know why — I finally today 01/11/22 found the garage who took my vehicle for its MOT and then did the service after MOT. NOW lets bear in mind I paid for an MOT and service as one. Had I known what the SCAMMY set up was I would never have allowed the collection and delivery service because it gives the garage the opportunity of someone else doing the MOT and there is no comeback on that MOT centre AND AS I THINK I HAVE WORKED IT OUT SSL DONT tell where your car will be MOT/ SERVICED so they have your vehicle to ransom SHOULD not agree to the repairs. After the service being completed the garage make the call to SSL with their supposed findings SSL then call the unsuspecting customer WITH A MASSIVELY INFLATED cost for the service and set in play this panic that your vehicle required these repairs — MAYBE they do ????? but not at the costs that are levelled at the customer. I TOO WAS DEVASTATED when I searched SSL and realised they had an offer from Dragons Den. But have since seen that they WANT NOTHING TO DO WITH SSL. I myself am now the stage of finding out how much I have been OVERCHARGED by SSL and as per everyone else your calls do not generate any responses and as for the customers service on line chat REALLY WHAT ANOTHER JOKE. So i am now giving SSL until tomorrow to come back to discuss my over inflated bill so will see how that goes. I had already told them last week if they did not respond to me with the information I was seeking I was going to escalate this situation further —- they gave me a RIDICULOUS reply whereby they have not got my payment for MOT and service correct so I have stuck by my word and its been escalated and i am waiting on further investigation I was also advised to go the police which if I DONT get some positive results from my request for my bill to be reduced to a more satisfactory in line with business standards that may just be my next port of call. APOLOGIES FOR SUCH A LONG REVIEW BUT SOMEHOW US AS THE PUBLIC JUST HAVE TO MAKE THIS SITUATION AT THE FOREFRONT OF MOTORING AND NOT IN THE BACKGROUND FOR PEOPLE TO GET TAKEN TO THE CLEANERS ITS A SHAME THE GOVERNMENT CHANGED TO MOT RULES FROM HAVING TO TAKE YOUR VEHICLE TO A RECOGNISED MOT FACILITY BECAUSE THIS IS HOW SSL ARE GETTING AWAY WITH SCAMMING AND OVERCHARGING US THE PUBLIC. HOW ON EARTH DOES ONE GO TO WORK IN THE MORNING KNOWING THEY WILL BE DISRESPECTFUL TO MEMBERS OF THE PUBLIC EACH AND EVERYDAY. PLUS THEY GET MOODY WHEN YOU DO MANAGE TO TALK TO THEN WELL WHAT DO THEY EXPECT”

Helpful Report

Posted 2 years ago

“Although the adviser was pleasant, they talked over me whilst I was talking and protesting the high price for the work carried out on my vehicle and did not really know much about the work that had been completed on my car. Their site never gave me a detailed breakdown of the work done either, it kept saying not available at present try again later. Do not use Servicing Stop! It’s a terrible company. Also Dragons den should be ashamed giving money to these scammers. The guy that turned up to pick up my car never came in the given time slot and the neighbours told me his car did not have an MOT! Was it his car or one of their customer’s cars! NEVER USE Servicingstop!!!!!!!!!”

Helpful Report

Posted 2 years ago

“Terrible service provided they give you a number 07445 814100 but you can not send text messages and they do not answer calls so you are left frustrated and only receive text messages from them which seem harassing because you have asked them to to cancel but instead get text messages saying picking your vehicle up would advise you to go to your local garage most reviews state similar issues and also state you will probably be charged more than what was quoted”

Helpful Report

Posted 2 years ago

“All I can say is SCAM ARTISTS - DO NOT USE THIS COMPANY!!!!!! They do not respond to you and when they do all you get is a pushy salesman ripping you off. I argued the toss with them and called them out on what they were attempting to charge me (An additional £325 for an engine flush (Oil change is included with the service), Change break fluid and to change/top up Coolant) and all the salesman did was hang up on me. This left me not knowing what was going on with my car were it was and if i was going to get it back. They did not answer phones or email and the online chat useless as all they say is il get your advisor to call you. I have to say though this is not a reflection on the garages they use as the one I had was awesome.”

Helpful Report

Posted 2 years ago

“Once taken in by their webpage and reviews on their site (Just try to insert a review!!!). I thought I would try the service. Please do not fall into that trap. Once with the garage they told me my vehicle needed additional work which pushed up the original price five fold. This included front brake pads and discs. I asked for any replacement parts to be left in the boot. Apart from an air filter and an auxiliary piece, none of the major parts removed were seen ,which makes me wonder what work was carried out. Either way the system is flawed and open to abuse. I do not trust this company at all and would advise you all to stay clear. It is also difficult to pick up the phone to speak to anyone .”

Helpful Report

Posted 2 years ago

“AVOID !!! save your money and time, go directly to a mechanic! dont book through servicingstop, one price on booking different price on web and trust me when the service start they will call you for a lot more money example i was offered fuel filter replacement £83 brake fluid change £77 air and polen filter £62 WTH when i ask the mechanic how much they charge for fuel filter he said around £30 brake fluid rep. £30-35 and both air filters i rep. them for less then £20 do your math and see is it worthy and all the discount you get online for paying upfront youll pay for that and some things like waste fluid and top up even twice! when i went to the garage in the morning and told them i have booked service he said i dont know nothing about that, many of the full service checks are skipped but ticked on the list and another unprofessional thing week ago did car valeting but the mechanic doesn't really care about black oily hands and clothes gets inside the car touching everywhere ...”

Helpful Report

Posted 2 years ago

Servicing Stop is rated 1.9 based on 3,370 reviews