Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.91

1.9 Rating 3,391 Reviews

22 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,391 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

Write Your review

Tell us how Servicing Stop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked an interim service and MOT. Took advantage of pre paying, billing total £124.00. This was taken from my visa debit card immediately. Confirmation was emailed to me. Car would be picked up on Tuesday 18th April between 8 and 10am. Today I received a text informing me that due to unforeseen circumstances my car would be MOTd and serviced on the 9th of May 2023. Which is not convenient to myself, as the car is being sold. I text the Company back to inform them that the 9th of May was not convenient. Customer services called me, I asked to fully cancel the service, and asked for the money to be paid back into my bank account via the visa card I had used. This was agreed, but I was informed it would take between 5 and 10 days for the refund to complete. Whereas when I paid the charge, it was taken from my bank in minutes. I cant find anything in the terms and conditions about cancelling a booking if Servicing Stop do not honor the original booking, when they have confirmed it and customer has prepaid??? I did tell the customer service representative that I would be escalating this issue, to try and get my money back quicker.”

Helpful Report

Posted 1 year ago

“Servicing Stop Ltd took my vehicle for a full serviceand the garage that collected my vehicle cause massive damages to the offside rear and first admitted it and later on denied it and never acknowledged the damage and two mo ths in my car is now showing that it needs maintenance for service and oil change. This was THE biggest mistake I've ever made using this company. I complained to them and I've sent about 5 emails and still not a single reply. I would urge anyone e think of using this company please think twice before you make the biggest mistake of your life.”

Helpful Report

Posted 1 year ago

“No telephone number to call them!!! Overcharging for repairs! No telephone number to call them!!!! Beware! A ploy to overcharge people. I wouldn't use them again. I booked a service and MOT online for a certain date, reasonably priced I thought. Subsequently, they changed the booking without checking with me. Spent a couple of hours trying to re-schedule to a different. Gave up in the end as had to sit in the queue on Chat (can't call them!!). The communication before the day of collection was good. The car was collected. Alarm bells rang when the mechanic told me the company will call if something is wrong. And they did. Charged me double price!! Checked the price with the local garage. Realised I was ripped off. Couldn't call Servicing Stop back to recall the repair. Spent a couple of hours in the Chat queue again. Fruitless. Eventually, was referred to an adviser who never called!! Please ignore their pricing! They will tell you you need a repair and will overcharge you.”

Helpful Report

Posted 1 year ago

“BEWARE!! I paid up front for full service. No-one arrived to take the car. Customer Services just passed on problem to someone else. I found out the name of the garage and they said they had nothing to do with Servicingstop. Finally got a call in the afternoon asking me to re-book. I said no and asked for full refund. (who knows when and if i'll get that. Worst service support ever. Do not use if you want a reliable service.”

Helpful Report

Posted 1 year ago

“They keep on emailing me about there service , all looks very professional until you read the reviews, have never seen such poor reviews customer services”

Helpful Report

Posted 1 year ago

“This company use underhand techniques to convince you to have additional work completed at vastly overpriced prices. They make it very difficult to contact them directly on the phone during the process of your car being serviced. Any additional work you may wish to cancel within minutes of agreeing will be impossible to communicate with them. There are so many bad reviews on them I find it unbelievable they still trade. Am currently in the process of trying to claim back £365 of additional unnecessary work from my credit card company. The Customer Service department must be inundated with complaints.”

Helpful Report

Posted 1 year ago

“Scammers. Beware and avoid! Long story short: * Told me the price was £118, I paid, then they added around £300 worth of extras (including a £100 pollen filter change (2 min job and £9 part), which I thought was a standard service item. * Car came back damaged. * Mis-sold me brake fluid flush - told me it was a service advisory (looking online they use this line on the phones as an added add-on to push the price up. Straight up lied to me). * Said I needed special oil (I have a old smart car),which was another £25 on top.”

Helpful Report

Posted 1 year ago

“Charges for things you paid for. but dnt do them would never go with this comany again. It a ripp off”

Helpful Report

Posted 1 year ago

“Charlatans!! Trying to charge £840 for a £300 fix, bullied my teenage daughter into agreeing to have "vital work" done. When I stepped in they lied about work veing carried out, even though I had located the garage and the mechanic admitted he hadn't started any work on the car. Customer Support hang up on you when they say they're transferring your call. Lies, and bullying. Independent mechanics working in unison with this cowboy outfit.”

Helpful Report

Posted 1 year ago

“I paid up front then then someone from a London number phoned saying they wanted £700 more for other work. I said I’d take the car back without the work being done as I could not afford it. They tried to pressure me into paying saying the car would be dangerous to drive. I stood my ground and phoned the guy who collected my car and asked him what was going on and he told me my car was fine and passed the mot without a problem and they just needed the go ahead that I’d paid my bill to be able to bring it back to me. I threatened that I was about to phone the police if they did not bring it back. I still have not got any paperwork to say it was serviced and no book stamped. ABSOLUTE NIGHTMARE PLEASE BE WARNED BY MY TRUE STORY IN NORFOLK.”

Helpful Report

Posted 1 year ago

“SERIOUSLY Do not go with these guy's”

Helpful Report

Posted 1 year ago

“Avoid at all costs £386 for a full car service absolute rip off, charging an extra £260 for brake fluid and engine flush. Hope you drop down dead Gary u f**king con man Bribed on the phone to give him a good review for an extra £10 off.”

Helpful Report

Posted 1 year ago

“Late pick up and then conned me out of £900. Told me work needed to be completed to pass MOT, I later find out this is a lie. Tried to cancel but was told work had already started, I later hear from the garage the work didn't start for another day. Some of the work charged for wasn't even completed and all prices are excessively over inflated. They then try to intimate people out of telling their story and how they operate. Avoid! Avoid! Avoid.”

Helpful Report

Posted 1 year ago

“Cancelled booking, late pick up. Tried to charge for extra work which wasn’t needed. Don’t use them!”

Helpful Report

Posted 1 year ago

“Took the money and did not perform the work. All filmed on dashcam! I had to resort to my card company reversing the charge. Stay clear, it’s a an absolute con….”

Helpful Report

Posted 1 year ago

“Legally robbed by an absolute scam of a company. Stay well clear”

Helpful Report

Posted 1 year ago

“Disgusting scammers. How they are still trading? I have no idea. Avoid these people at all costs!!!”

Helpful Report

Posted 1 year ago

“They’re scammers !”

Helpful Report

Posted 1 year ago

“Hi everyone don’t use this servicing stop scam scam scam car got picked up yesterday and only came back this morning after threatening them with police also tried to charge me £800 for work that my car don’t need. I’ve rang the trading standard bureau, citizen advice and the police to report them. Their customer service was so poor, very rude and again scammers I would advise anyone or everyone to not use this service. My car was brought back to me this morning from the garage for full servicing and they didn’t even top up the coolant fluid nor the screen washer fluid. I don’t even know what they’ve done. I will take my car to a different garage to have a check up to see if anything dodgy it’s been done with my car.”

Helpful Report

Posted 1 year ago

“I had to put one star to be able to write this review but if I could I would give none. Please do not fall into their service/MOT trap. I booked online and my car which has only done approx 6000 miles since last full service suddenly needed a renewal of brake fluid,special oil, a removal and refit of new drive belt, fuel treatment, engine flush and 2 new discs with pads and parking brake (not sure what they mean by this as nothing wrong with it when parked on a slope) and the cost for this on top of the service and MOT was over £1000 - they didn't actually send an itemised bill. They did however send me 2 emails telling me that I had approved this work!! I did not approve it and both emailed to that effect and told the sales rep over the phone. I could not get the car back until I paid £30 for the low ash oil change (I will take my car to a garage to make sure this has been done) but thankfully that is all I paid over and above the service/MOT initial cost. I have also asked for an itemised estimate for the other work which they have not yet sent. This is clearly a con and I will be reporting them to trading standards. I may update this within the next few days after I have taken my car to a reputable garage.”

Helpful Report

Posted 1 year ago

Servicing Stop is rated 1.9 based on 3,391 reviews