Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.91

1.9 Rating 3,391 Reviews

22 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,391 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We needed our MOT and a service done quickly. We found servicing stop and probably like everyone we didn't look at the reviews first, saw the price and thought "great"! Collection of the car was pretty painless, but I got home and my husband informed me £426 of extra parts were needed.....I am not really a car person. Neither is my husband so our thought process was we had to get it done, so we paid it. 10 minutes of googling after (should have done before) I realised they were charging through the nose for parts (looks like more than double) and charging for things that I am pretty sure my car does not need. I decided to call them up to tell them not to do the extra work. Took a while to get through, but it was still surprising that by the time I got through they had done all the work....in less than an hour. I feel that they either authorised the work before we decided to go ahead with it (on payment), or they just lied. Anyway turns out my car has to stay over night (they didn't mention this until I called to ask). I am also a bit skeptical that the garage is aware of all the work I am being charged for. Needless to say I am not happy as I have been scammed. Please don't use this company! I highly doubt there is a time you will use them and not be incurring additional costs.....looking at it now, I can't believe how terrible the reviews are and how much they mirror my own experience.”

Helpful Report

Posted 3 years ago

“Don't bother... scam.. can't get through and job you paid for don't get done. They'll take car and bring back. But from what im seeing don't do that either. Thats it.”

Helpful Report

Posted 3 years ago

“Book with MOT and inter service. The price they charge double than the garage. the way the staff communicatied sounds like threatening me if I don't do it not helping. they try to get every single penny out of my pocket”

Helpful Report

Posted 3 years ago

“TOTALLY USELESS, failed to pick the car up and gave a telephone number that did not answer, failed to answer emails and only an automated reply when I requested a refund. AVOID THESE PEOPLE”

Helpful Report

Posted 3 years ago

“The are totally useless, booked my car in for service and MOT, no one collected my car on morning of service, couldn’t get through to Servicing Stop, their AI is terrible. Eventually Louis called said there were issues with garage and my car would be picked up next morning, this excuse went on for 7 days so I gave up, cancelled booking, now waiting for a refund. Went to a local garage who did service and MOT within 4 hours.. DON’T USE Servicing Stop they rip you off with parts, so incredibly slow. Would help if you could actually get through to them in the phone!”

Helpful Report

Posted 3 years ago

“They totally ripped me off. Charged me for a full service and when I checked the car upon its return, they hadn't changed the oil or the filter. The oil was still jet black and the consistency of water. The screws holding on the engine undertray also had obviously not been disturbed as the heads still had rust in them. You have to remove the undertray to access the filter and the sump plug. Needless to say I very much doubt they did any of the other items on the long list of things included in the service. Emailed them to inform them, sent pictures and even offered to have a qualified third party inspect the cat to prove they had done no work. Automated email response and nothing since. Going through my Credit Card company to get the money back. Do not use this company as they obviously don't care about their customers nor do they vet the garages that they use.”

Helpful Report

Posted 3 years ago

“Have used Servicing Stop in the past and while not brilliant, they got the job done. Have spent the last two months trying to get a simple car service. Has been a nightmare? Three last-minute cancellations from my local garage, with a variety of excuses, ranging from "our electricity isn't working" to "we are closed Tuesdays." Some vehicle collections were arranged without notifying me at all, not that this mattered, as the collections were always cancelled. In the end I had to complain and insist that Servicing Stop use a different, and hopefully more reliable, local garage. They promised they would... then gave the job to the same garage. Have requested a refund. I realise that a lot of the above may be more the fault of the garage than Servicing Stop, but to the customer, this doesn't make much difference. The net result is the same - a car that hasn't been serviced. Take my advice and find yourself a reliable local garage instead. Don't be tempted by Servicing Stop's cheap prices, as once they factor in oil change, new spark plugs etc, their prices aren't that much cheaper than your local Kwikfit. Don't make the mistake I made!”

Helpful Report

Posted 3 years ago

“I don't write reviews normally, but this warrants an exception. I made my intitial booking on Monday 27 September 2021, with the car to be picked up Monday 4 October. I received no confirmation until I got a call on Thursday 30 Septmeber to state that Monday is not possible, can it be rescheduled to Tuesday 5 October. I accepted. On 5 October after 10am I got a call to ask if the car has been picked up. I said no. Was put on hold and told the garage cannot do the service, can i reschedule to Friday 8 October with another garage. I agreed. On Thursday 7 October I got an email to say my service would be on Tues 12 October. No call received for this change. Car collected and I provided my own Oil and Spark Plugs. Checked car and Oil provider's specs, and all was compatible. I got a call to tell me that the oil isn't the garage's 'preferred oil' and they would order their own and charge me. This is despite Servicing Stop's own website saying they'll fit parts and liquids provided. I was also charged labour for spark plug installation. No mention of this on the original booking. Additionaly I was told a long list of things to be done which I know don't need doing as I've had them inspected and new parts fitted a couple weeks earlier, and a brand new MOT a couple weeks ago. Complete money making racket. Will NEVER use again.”

Helpful Report

Posted 3 years ago

“These people are not to be trusted. Their pricing is considerably higher than anywhere else and the underlying threat is that they won't return your car if you don't pay up. Avoid at all costs.”

Helpful Report

Posted 3 years ago

“Avoid!!!!!!! I booked in for an MOT and Service for the 4th October 2021 on the 15th September. This gives them 20 days to arrange the appointment with the garage. The offer pay upfront option. which i have done. Once done you get a confirmation email to tell you the appointment is booked in with the garage and they will come and collect your car. Sounds great. However, Monday the 4th October comes and no one arrives the pick up the car. at 11:30am i called and asked why as they are supposed to pick up between 8am and 10pm. The guy just answered with 'they cannot do it today'. i had not been contacted by anyone to tell me that they could not do it. I then re-arranged the appointment to Friday. waiting on Friday morning. again no one comes and collects the car. This time i didn't call to see if anyone would come back to me to advise what has happened. Silence. I receive an email from them that evening, with confirmation of my booking for Monday 11th October 2021. No one called to check this appointment was okay for me. I chose to wait in and see what happens. I think you can guess what happened, No show once again. problem is, once you pay upfront they have you locked in as they wont refund you for up to 10 days. My advice to anyone considering going with these guys to seriously consider against it. They may offer cheap prices but far from reliable, pick a garage that will take your booking and ensure you are seen to on that day! Reading the other reviews below about after having a service done, im glad i haven't gone through with it! I have today asked for a full refund of my money.”

Helpful Report

Posted 3 years ago

“Once the car had been collected everything went downhill from there. They contact us to say that additional work was required, which seems to be regular occurrence with this company. I had already spoken to a genuine Citroen dealer the day before and was informed additional parts were just recommended and not essential. The service stop Rep insisted that they were essential. The car was not returned within the specified time and there was no response to our phone calls. At one stage we were ging to report the car stolen as we were under the impression that it was a scam. However, we sent text messages requesting an update and were astonished at the "I don’t give a stuff" attitude from them. The car was returned but over 3 hours late. The sub contract mechanic, even informed us that the additional work was just a recommendation and NOT essential. If we had agreed for the additional parts to be sourced and fitted through service stop, the cost would have been £120 dearer than if we had taken it directly to a genuine Citroen dealer. Don't forget the +VAT. We will certainly never use this company again and urge anyone considering doing so, read all reviews and NOT just the ones detailed on their website. 06/10/21”

Helpful Report

Posted 3 years ago

“Awful service never answer the telephone I tried twice to return a call where they left a message I couldn’t even understand only to have to hang on….twice …..for over 28 minutes and still no one answered …..then when they did call accuse me of being rude due to complaining!! Never gave garage ok to release my car when work complete even though I had already paid upfront so I had to go steal my car back!!! Have informed the police who agreed it is not acceptable as the paperwork I have constitutes a contract to do the work and rehearse the vehicle!! Don’t go near the…..really wish I had read more reviews before I paid them !!”

Helpful Report

Posted 3 years ago

“They cheat people and overcharge you and and their own garage guy told me about them he said if you come straight without booking with them it cost me half of the amount i paid.unnecessary work like lifetime engine flush and low ash oil so please stay away from them”

Helpful Report

Posted 3 years ago

“worst experience in 40 yrs of car ownership ,bully tactics ,scare tactics way over priced customer service forget it awful company had to pay more than original price to get car released feel a small claims case coming along ,, do not use DO NOT USE had the same work done at 40% of ss price DO NOT USE”

Helpful Report

Posted 3 years ago

“Absolutely dreadful service. They lure you in with a cheap Service/Mot price. Then charge double for any additionals that the garage would charge if you went to them directly. You spend long periods in a queue trying to get hold of them. I'm disgusted by them, even the garage that was doing my car were shocked when they realised what I'd been charged. Avoid like the plague unless you enjoy being conned into paying over double what the actual job requires!”

Helpful Report

Posted 3 years ago

“I booked a full service and half price MOT. When the person from Service stop called apparently despite having paid in advance i was advised the amount owing was over £400. After some time and a lot of pressure from the agent, I finally paid an extra £90 for oil upgrade and new windscreen wipers - the essential work to pass the MOT. When I told the agent I would not get the extra work done and would get a second option he was very unhappy with me. I would definitely not recommend this company.”

Helpful Report

Posted 3 years ago

“Absolute bunch of scumbags, tried to reel off a list of non existent faults on my 8 year old 3 series BMW that had just had a 128 point AA check done & confirmed in immaculate condition, tried to tell me I couldn't have my car back if I didn't pay for an oil change and disposal of fluids when it had just been done less than 1000 miles ago. This company need trading standards all over them absolute con artists, Funny I didn't end up paying a penny and got my car back. Hung up on me when I told them I wanted to know where my car is as I was going to collect it. Filthy robbers preying on people.”

Helpful Report

Posted 3 years ago

“Took my car this morning then rung to say this and that needs doing costing over £800. They said one of the belts was frayed and perishing on checking with the garage this was not so a complete rip off DO NOT USE this company unless you’ve got money to throw away on unnecessary work on your car. Thought the price too good to be true.”

Helpful Report

Posted 3 years ago

“I wish I read the reviews before I booked my car for mot and interim service , first they don't answer their phone lines, no customers service. I know this company is a broker and I had phone call from a garage who was servicing my car he started talk but I had not a clue what he was saying with his fast talking funny accent, I just couldn't understand and I asked him to repeat what he was saying and told him to speak slowly and calm. He was trying to sell me extra jobs which happens with this company they always call you and tell you that something wrong and need replacing which probably isn't true , it's totally ripping you off or in my case he tried but I wasn't having any of it and I told him I did NOT want anything extra and oil he was saying need changing which I have changed it 4 weeks ago and he was telling me about my engine flush but that got done on the last service 6 months ago but he obviously didn't know that. When I said they all got done and don't need doing again this nasty man put the phone down didn't even let me talk or finish what I was gonna ask. Total ignorance. Never again with this firm in million years. Am going to complain and get my money back as he said without engine flush or oil change he can't do interim service. Total waste of money and time.”

Helpful Report

Posted 3 years ago

“Very pushy . Once they have car there ,they try to over sell . It's like being sold double glazing but they have your windows as hostage. Use a local garage instead”

Helpful Report

Posted 3 years ago

Servicing Stop is rated 1.9 based on 3,391 reviews