Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.91

1.9 Rating 3,391 Reviews

22 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,391 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We need to get together and take these scammers down!!! They are unscrupulous!! Once they take your money using vague explanations so you don't actually know what they are charging you for until you get the invoice 3 days later. I paid them reluctantly whilst saying I do not agree to this figure. I still haven't got my Van back since 10th September. I've had no communication. They authorised work without my consent. I'm so angry. Their business model is based on deceipt and outright lies. This is a cowboy company. AVOID AVOID AVOID!!!!!!!!!!!! PLEASE DON'T GET SUCKERED IN TO THEIR BS.”

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Posted 4 months ago

“Please don’t use this company still having nightmares it’s a world of pain I really don’t know how they get away with.”

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Posted 4 months ago

“Very bad experience. Same things happen to me as well. I feel like cheated. dont give your car to these guys. The company needs to be investigated.”

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Posted 4 months ago

“THIS COMPANY ARE CHARLATANS. DO NOT USE THEM. The stress they have caused in the last 24 hours is immeasurable. One lazy decision to not inform us that our car will not be delivered between the hours agreed made us believe our car had been stolen and created over 14 hours of extreme tension and worry and chaos only to be told that the system didn’t refresh. Trading standards are now involved. I sincerely hope this company go bankrupt as that’s the least they deserve. DO NOT USE SERVICING STOP.”

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Posted 4 months ago

“Total nightmare from start to finish. Thought my car had been stolen as didn’t get it returned until 7:30 pm. Used all the petrol in car as they drove it for 3 hours there and back to the garage. Now there is a warning light on dashboard that wasn’t there when I gave it to them. The car is only 2.5 years old.”

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Posted 4 months ago

“They price the full service at a low price, then they overcharge for jobs not required and you end up spending double than doing a full service with quick fix.Never again”

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Posted 4 months ago

“Absolutely disgraceful service. Get you to pay for work that doesnt actually need doing, work is shoddy, over priced, they use dodgy garages who use shoddy parts. The company is a joke. DO NOT GO ANYWHERE NEAR THEM!!!!”

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Posted 4 months ago

“Please do not let them near your car Cost me my engine Took my car sent it was send to a back street garage cow boys empty my engine oil go distracted then started the car with no oil in it smashed the cam please avoid now iv lost my car cannot afford to pay to get it repaired”

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Posted 4 months ago

“After i booked my service for a 2019 Astra, car got collected all good. Later I got a call from their office saying that I need extra special oil and will be extra charges plus other charges for searching the oil by Oil experts( all rubbish). Trying to reason with them via phone, no chance and got threatened that nothing will be done if I don't pay the charges the put in the invoice although I pay what the service quote was requested. Never again. Scamming company”

Helpful Report

Posted 4 months ago

“This is the worst service platform you can ever do , It's virging on being a scam. They collected my car returned dirty smelly.Nothing has changed.Oily leaking breaks worse than it was. i checked engine oil does not appear to have been changed despite paying for it.I got charged 700 pounds for NITHING. they force u to do a 5 star review before u receive ur car!! theyclaim to give u discount if u give 5 stats review!! scaamers !!”

Helpful Report

Posted 4 months ago

“I feel absolutely stupid to trust this idiots. I should’ve check the reviews before getting a service and mot done with them. They’ve taken my car yesterday at 10:45 when they said theyd pick it up at 8-9 i work until late so i made myself wake up early at 7:30 just to be safe so i dont miss them. Boy was i wrong not only did they come late they didn’t even bother calling or sending a text.. they sent me a text after 10 saying someone will be there in 20min but only arrived at 10:45… when the lad came he didn’t even say anything just came to pick up. Didn’t show any id or anything you’d normally expect. Just took my keys and went. He left his car out my driveway and now its the next day and still haven't heard from them. Idk if they’re going to return my car or not. I have the guys video recorded form my door just in case. I feel like blaming myself for trusting this nonsense. Now i check the guys car reg and its not even insuranced or had road tax..”

Helpful Report

Posted 4 months ago

“I agree with other reviews; I can see so many people are frustrated. These businesses should be closed down and penalised for exploiting the people. It is so pathetic and horrible; they attract customers by advertising cheaper prices, and in the end, you will be paying a fortune for the bill for the lies.”

Helpful Report

Posted 4 months ago

“Disgusting customer service experience. Very rude staff who tried every trick in the book and bully boy tactics to get me to agree to very expensive work that wasn’t required. Needless to say I didn’t agree to any extra works. I will never use them again in the future- the service estimate is cheap but they probably make their profits through exploiting people by claiming work is required and then giving ridiculous estimates.”

Helpful Report

Posted 5 months ago

“I would not even set a foot at this shop if I were You! Very rude people who are so ready to exploit those who are helpless, voiceless . Not professional at all, they exploit people from rural areas a lot! Wake up and free yourselves from these people!”

Helpful Report

Posted 5 months ago

“Do not use this company. Absolute scam in every way, rude and obnoxious on top. Doubt whether my car was actually serviced. Came back honking of marijuana, absolutely diabolical that I paid money to have my car smoked in and perhaps not even serviced. Will check myself tomorrow. Was using out of convenience and was absolutely nothing but convenient.”

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Posted 5 months ago

“They need an investigation by Trading Standards. The Garage that did the ‘servicing’ was 50 miles away but strangely my car had done 30 miles.. it was picked up at 11.00am and I got it back at 7.00pm at night? A service usually takes around an hour.. I basically had an oil (and hopefully oil filter change) for £200 I saw on my invoice that they wanted permission to replace discs, brakes all round at over £800 plus other work which would with the £200 - taken the final bill to 1,600 …which is what I paid for the van! I said to the bloke on the phone from the company that I could get it done cheaper elsewhere and he slammed the phone down on me! AVOID! AVOID! AVOID”

Helpful Report

Posted 5 months ago

“Please do not use this company, they con you out of money! We have had our car from brand new and looked after it and had it serviced every year. It is a 21 plate and has done just over 17.000 miles. We booked in for a full service but because of the pristine condition of the car, we were not expecting much or anything to be wrong with it! The garage picked it up on a trailer and took it away. THEN you get the phone call! Not from the actual garage itself, I must stress! The phone call comes from Servicing Stop call centre, telling us, the car needs special oil, extra cost £24. Then carries on to reel off a whole lot of other problems with the car, probably written on a list in front of them, the total cost almost £1000! We agreed to some of the work, as you felt like they had your car and were almost holding you to ransom, as you might not get it back! They send you the report through and everything was ticked, it all looks very impressive. When the car was returned to us, we noticed straight away that the windscreen wiper, clearly had not been replaced, as it was split, when they took it away and thought that would be checked when servicing the car, on the report it says windscreen wipers checked and ticked. Secondly it said the service book had been stamped but it hadn’t! So then you think, they are two clearly visible things, that haven’t been done, have they actually done anything to the car to service it at all! The fella who bought the car back promptly got in contact with the garage and another member of staff came out to have a look. He apologised and said that the mechanic who had done the car had been told off and they would get someone out in the morning to replace the wiper! Which they did. He asked if we were happy with everything else but we did voice our concerns that if those 2 things had been missed could he reassure us the rest of the car had been checked. We also made our concerns known to a member of staff at the call centre for Servicing Stop, he was quite aloof and couldn’t really see what the problem was, which put our backs up as we had given his employer a lot of money, over £500. We understand he is just doing his job and in away, just a puppet, who’s strings are being pulled by the owners, of the company. He had his patter down to a fine art, so had obviously said the same thing time and time again to other customers. So you knew you weren’t going to get anywhere. We must stress that we have nothing against the garage who has hopefully done all the work, they have the work contracted out to them, it is the little people sitting behind a big desk in their plush offices at head office, that we have the grief with, the ones who have millions in their banks by conning, ordinary people like us out of our savings. How do they sleep at night! Please, please do not use this company, go straight to the garage instead!”

Helpful Report

Posted 5 months ago

“Absolute horror. They try to steal from you. I booked for full service and MOT. Their full service is just a change of OIL and oil filter, total rep off. Also the car was taken away to 50 (both ways) miles, which is my petrol also. I received the call that I needed to spend £470 on Fiesta, and the servicing stop advisor was trying to scare me. When I asked what the minimum I needed to spend was, he said £250; he was charging £45 for the brake light. Furthermore, as he was pushing for £250 to get it, I got fed up and told him I did not want anything done to the car; then he said the car would fail the MOT for the brake light and put the phone down. There is no way to contact them, if you phone they direct you to chat, the chat is machine. I have my ways of finding which garage did my service and MOT. I phoned them, and they told me that they knew that the servicing stop was hard selling me ( I say they are thieves). He told me he would change the light for nothing, but I gave them £20 cash. Servicing stop used to be OK, but now they are probably doing very badly and trying to steal from you. This company will go bankrupt unless they change their ways.”

Helpful Report

Posted 5 months ago

“Dear Team, I had my car serviced through Servicing Stop today 16/09/2024, and while the process was online and convenient, my overall experience was extremely disappointing. Communication Issues : There is no contact number available on the website, making it impossible to reach customer service directly. The only option is via chat, which offers limited assistance and accessibility. I attempted to use the chat service but was unable to get in touch with a representative in a timely manner. Service Concerns: I received a call from a customer service representative who spoke very quickly and seemed to be in a rush. He did not adequately explain the details of the service and misinterpreted my questions. The representative pushed me into agreeing to a service that I did not need, and I believe he was more focused on making a sale than assisting me properly and it turned out I didn’t even need it. Post-Service Issues : After the service, I noticed a strange noise coming from my AC vent whenever I turn on the heater. This issue was not present before the service and is very concerning. Lack of Customer Support: After receiving an approval email for the unnecessary service, I tried to contact Servicing Stop to cancel it. However, due to the lack of contact details, I couldn’t reach anyone. I ended up paying for an service I did not require. I am extremely unhappy with this experience and request that Servicing Stop provided me for the service I did not need. Additionally, I would like the issue with my AC and heater to be inspected and resolved. I would appreciate it if a representative could contact me directly to resolve these issues. Please improve your customer service and communication channels to prevent such problems in the future.”

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Posted 5 months ago

“Cowboys, do not use this company. I paid in advance to get my car serviced. Several hours later the company called me to say that the garage had used a higher grade oil so I had to pay £25 extra. Its a 16 year old car, it did not need upgraded oil! I complained and refused to pay so the company backed down. I have reported them to the Trading Standards office anyway in the hope that they get fined. Posting this so that other customers do not fall for their scam.”

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Posted 5 months ago

Servicing Stop is rated 1.9 based on 3,391 reviews