Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.92

1.9 Rating 3,353 Reviews

23 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,353 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can anyone tell me how these people are allowed to continue trading when they are so blatantly fraudulent.”

Helpful Report

Posted 1 year ago

“Went for mot and servicing paid up front £140 after the discount of 25 pounds for payment up front car picked up at agreed time then when it should of been delivered back I got a call to say it had failed it's mot on broken spring which does happen and also they said the service inspection had found other things so they wanted me ro pay £1190 pounds for the work to be carried out even offered me a payment plan I said no just get it through its mot and service it I had to pay £690 for mot and service in that they charges a extra for Ash free oil they haven't even changed my oil or filters a total rip off company no body should use this I have reported them to trading standards and sent all my invoices and a report from kiwk fit to say no service has been carried out”

Helpful Report

Posted 1 year ago

“Cancelled with 1 days notice, Do Not contact me ever again. 😝”

Helpful Report

Posted 1 year ago

“Car booked in for 8.45 agreed on phone when booked also with 2 emails .Garage didn’t contact me to arrange pick up Unable to speak on phone with anyone from customer service On line chat unhelpful just stated they were unable to get hold of garage also Advertised pick up of car between 8 and 10 Heard nothing at 10 20 so cancelled via on line chat with no apologies or explaination from company”

Helpful Report

Posted 1 year ago

“Wow it really is frustrating that 0 stars isnt an option... I had booked my car (Jaguar XF) in for a service today and I feel pretty disgusted with the charges for optional extras/advisories that I needed to get done, and I’m really angry at the fact that a carbon flush while the oil was being drained was implied that it was mandatory for the service. The flush did not need to be done, and the customer service representative explained to me that because 6L of oil is used in my car, when they drained it they only found 5.2L and so the remaining 0.8L was obviously gunk stuck in my engine. Old diesel cars do burn small amounts of oil. If 6L goes into a car at service, you will never get 6L out. I’ve been charged £67.80 + VAT for something that was implied I needed to do when it wasn’t. So I’m pretty angry. I called the advisor out on it after calling my brother to check (who works at JLR and has been a mechanic in the past), and the advisor apologised for the “miscommunication” and explained that he never used the word “Mandatory” directly... but having looked at the other prices for the optional extras that were recommended, I don’t think that his aim was to treat me to fair pricing, instead I felt like he was doing his best to take advantage. The first issue I have is with the additional charge for the engine oil used. In the terminology used on their website it states “Specialist if Required £24.99 + VAT”. And when I asked what was “Specialist” about it, I was told that it was because my car had an “EGR valve on it”... well to be honest I don’t know too many diesel cars that don’t have EGR valves... So calling it “Specialist” I would say is fairly misleading. Making a customer aware of the charge if they own a diesel vehicle I would say would be a much more honest way of explaining that charge don’t you think? The second issue I have is with the ridiculous prices I was being asked for the optional extras, which again I felt was being over sold to me. Ive done some looking around and ive found prices of other garages for doing the work vs their ridiculous charges. This is for the exact same model car that I own: Auxiliary drive belt £197.82 + VAT... The average cost elsewhere was £118 and that included VAT. Brake Fluid Change £120 + VAT... The average cost for this elsewhere is £45 again including VAT Fuel Filter change £117.46 + VAT... The average elsewhere £80 including VAT Its a joke. So added to the original charges that I felt bullied into of the Carbon flush and the oil specialist charge, including the recommended extras and including VAT... the total amount the garage was asking me for was £834.66! That’s ridiculous. I could have gone to a genuine dealership and had it done for cheaper. And it makes me angry that people who are less familiar with cars, are being fleeced out of money like this. Genuinely the worst service experience ive had in my life. AVOID AT ALL COSTS!!!!”

Helpful Report

Posted 1 year ago

“1. The price was inflated with non optional extras after receiving an initial quote. 2. After I booked well in advance for a full service at a price of £143, no one turned up at the appointed time. I was called a half hour after this time and informed someone would attend another 1.5 hours later. Again, at the promised time, no one turned up and no one called me either to explain what was going on. 3. I tried to find a number to contact customer service but they have none. 4. I used the chat feature on their website and was simply told my car could be rebooked another day. No mention of a goodwill gesture for having waited at home all day, only for no one to take the car. When I mentioned a goodwill gesture, it was flat out declined and I was told to contact customer service via email. This company was quick to collect money in a deceiving way (with hidden mandatory costs added at checkout) and then terrible at keeping me posted when they failed to collect. A whole day was wasted waiting for someone to come and they couldn't even offer a small refund as compensation.”

Helpful Report

Posted 1 year ago

“If I could give 0 stars I would. This company is a disgrace, over charging for extras that should be included in a full service, and not a small amount we are talking £356 for "special" oil and engine flush. Then £396 for a new coild pack, local garage has now done this for £150. They held the car for another 24 hours as they said I owed them money...disgusting service and company”

Helpful Report

Posted 1 year ago

“Do not use Servicing Stop. An absolute scam. They up-sell for problems with your car that does not need doing. Servicing Stop told me I needed brake fluid replacement - even though the garage NEVER even mentioned it to Servicing Stop. I did not get a full service - just an oil change and filter. Servicing Stop should be investigated by BBC Scammers programme. If there was an option to give zero stars, I would.”

Helpful Report

Posted 1 year ago

“I wish I had read all these reviews. Fool me once.... I feel totally ripped off and overcharged for services, signed up for a full service and MOT that should have cost 150 pounds and ended up paying over 1000 pounds for service and breaks, plus charges for "special oil", 3% mark up for environmental charges (not passed on to the garage but charged by the company under the auspices of some bs about how they are trying to help the environment). MOT didn't pass on a seatbelt and I was quoted a stupid price to repair that after research proved to be double and not needed. I am so upset about this company and how they are overcharging people and talking them into services they don't really need. They sweet talk you into needing certain services but then you find out they are really only advisory services. And for the services you need to pass the MOT you are charged double and triple! I feel like a fool! If anyone would like to group together to lodge an official complaint, let me know.”

Helpful Report

Posted 1 year ago

“Complete rip off. I was massively overcharged for two jobs, one of which I suspect was not even carried out. I am currently looking to take legal action to recover part of the £2k they charged for a 'service' and MOT, fuel injector replacement (don't think they did this) and drive shaft replacement. Don't touch them with a barge pole.”

Helpful Report

Posted 1 year ago

“Failed to turn up in the time frame 8.00 to 10.00 allotted today by you 29/08/23. Emails sent requesting update, text message received confirming pick up within the time frame, this has not happened. Responded to text message, respond not delivered. Called the number, response indicated you have tried to contact me, that is a lie. I have no missed calls and no email response. I have requested a refund of my prepayment within the next 24 hours or I will take legal action to recover costs. Noted on the internet a plethora of reviews indicating poor service and excessive charges and indicating potential fraudulent payment requests. ADVICE TO PEOPLE CHECKING REVIEWS DO NOT USE THIS COMPANY. Note the questionnaire provided below is not relative to the level of service contracted to provide”

Helpful Report

Posted 1 year ago

“Avoid at any cost!!! Used the Service Stop last week as the price for full service was only £108. I've ended with a £630 bill for the work I could have done somewere else for £200. Total scam.”

Helpful Report

Posted 1 year ago

“Absolutely horrible ! It is a biggest scam. NEVER EVER USE THEIR SERVICES. We booked their services in a good faith and convenience that someone will collect the car and do the MOT and Services and return the car same day. 1)They charge me for full services in advance and on the day of the collection, they call and say, they only do oil and filter change in the full services. They will not return the money. 2) They write in fine print, if your car needs special oil, they will charge additional 25GBP. They will charge this regardless. They will call you and tell that you car needs special oil. a big lie. 3) They have a massive margin in this. The garage who does the work gets only a fraction of money. So, they first fail the MOT and call you with very scary/threating tone and give you a massive cost to fix the problems. 4) Since our car was with them, we had no choice but to go ahead with the cost as they can intentionally damage the car so you end up with car breakdown on road. 5) THEY WILL FAIL MOT. I spoke to the mechanic and he himself suggested that they only get a fraction of money from the total amount. Servicing stop takes a big cut and hence the massive cost to a small repair. We paid £780 for MOT, service ( only oil + filter change ), break pad, break fluid and Wishbone front arm. This should all cost no more than £275. Instead we paid £780. DO NOT USE THEIR SERVICES.”

Helpful Report

Posted 1 year ago

“** AVOID AT ALL COSTS! ** I don't normally leave reviews, but after my experience i feel compelled to tell as many people as possible what utter scam artists they are so you can avoid making the same mistake I did. If I could leave no stars, or even negative ones I would. I fully intend to follow this up with trading standards and take their advice as far as possible. The TLDR: of it all is that they won't let the garage release your car back to you until you've agreed to pay extortionate costs that they have made up based on the garages 'recommendations'. The cost for these recommendations are roughly triple what the garage would charge you if you went directly. I know this because the garage pre-warned me before the service what SS would try to do. SS will even lie about what status your car is in in order for you to agree to said additional costs even when you've liaised directly with the garage and had the contrary confirmed. SS are essentially holding your car to ransom and trying to defraud you on the assumption you're in the dark and don't know better as you're going through a third party and not the garage directly. They'll tell you you need to pay additional for the specialist oil too (when the garage confirms they didn't use it, nor are there extra costs to cover.) Oh, and they'll leave it until late in the day until they call you, lie why that is the case, and then hope that this additional pressure adds to you agreeing to the costs as you desperately hope to get your car back before the garage closes. I cannot state clearly enough that you need to avoid these fraudsters.”

Helpful Report

Posted 1 year ago

“Booked in for a full service £190 Car was collected and I was called after a few hours and told works would cost £1400!!! When asked what work did you carry out for £190 full service I was told they checked the car??? So I basically paid £190 for a visual check THIS COMPANY/SERVICE IS A SCAM DO NOT USE”

Helpful Report

Posted 1 year ago

“Was supposed to have someone come and collect my vehicle for a service I scheduled online and no one turned up! No phone call, no text message or email. Good thing I hadn't paid before they came out otherwise I'd really be cross. Avoid at all costs l, time wasters and scammers as far as I'm concerned!”

Helpful Report

Posted 1 year ago

“My car was collected. I was told that the work would cost £1600 to get through the MOT. I declined the work and the garage said they could do it for cash at £550. I still declined and when my car was left without waiting for me to check it , I noticed the milage was down by 120 miles. I complained and was refunded £15 as a good will gesture. Three days later I received a parking ticket in a location that was not the garage but in front of a cafe! I again went to service stop who asked me to pay it then they would refund the money back. Totally incompetent service from start to finish. I have doubts the service on the car was even done. The problem is you just don’t know what type of garages they are using to look after your car . Steer clear of the company and go to a garage yourself so you can see who is looking after your car.”

Helpful Report

Posted 1 year ago

“Please, please, please. Do not use Servicing Stop. They have lied and lied and told me the I need to pay extra for everything. Absolute shocker. I have a voice recording of the person and you should listen to this. Please go to your local garage or go to Halfords. You will be much better off.”

Helpful Report

Posted 1 year ago

“Stay away! The "service" is just a 101 point check looking for things to add to your bill, and then pressurising you big time to have the extra work done.”

Helpful Report

Posted 1 year ago

“Poor service”

Helpful Report

Posted 1 year ago

Servicing Stop is rated 1.9 based on 3,353 reviews