Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.92

1.9 Rating 3,353 Reviews

23 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,353 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

Write Your review

Tell us how Servicing Stop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked my car for a service, paid upfront as requested 2 days before due to collect they left a voicemail saying there was no local garage to service my car, they didn't leave a contact number I requested a refund still waiting 2 weeks on from them taking my money, only contact is through emails absolutely would not recommend”

Helpful Report

Posted 1 year ago

“Initially great quotation, however I received a phone call saying I needed a specialist oil and I would need to pay an extra £25 + Vat, it’s a diesel Astra ??? A special longlfe oil, which will need changing in another 12 months!! In my opinion avoid at all costs, they suck you in with a great price then rip you off, SERVICESTOP as seen on Dragons Den ! Joke.”

Helpful Report

Posted 1 year ago

“Absolutely terrible, car was not touched, even went to garage and he confirmed he was only instructed by servicing stop to change filter and oil. I got full report saying service was complete and book been stamped. They then had the audacity to advise that brake fluid needs changed, engine flush and aux drive belt was perished and quoted me £791. The car doesn't even have an aux drive belt as it's a Hybrid. I tool to a reputable garage who confirmed that no work was done, tyres not removed, filters not changed, none of the caps had been removed to check fluids as there was still cobwebs on the caps. I will be seeking full refund and reporting to trading standards. Stay away they are a joke”

Helpful Report

Posted 1 year ago

““Absolute scam, they took the car for full service, they didn't touch the car, didn't open or check fluids, replace filters or even take off the wheels. They then advised me to change brake fluid, flush engine and replace aux drive belt for £791. Never mind the rediculas price my car is hybrid and doesn't even have a aux drive belt. I went to the garage who carried out the work who advised me that service stop had only booked them to replace oil and filter. Absolute scam, I will now pursue to claim back my money including the so called specialized oil. Stay away, will report to trading standards and post review on every site I can find. Same happened with me. They play same game with everyone.”

Helpful Report

Posted 1 year ago

“Dean was nice and pleasant”

Helpful Report

Posted 1 year ago

“Booked in for MOT & FULL service . Car was picked up in the morning . No info given about the garage or any telephone contact number . Received a call mid afternoon from one of the team members named CHRIS . He told me that it had failed the MOT because one of the wipers wasn’t clearing enough and I also had to pay extra for special oil change for the service . He said the wipers will be £55.99 + VAT & the oil will be £29.99 + VAT . When I queried the costs , he became rude & disrespectful and told me that they won’t do any work & bring it back with the failed MOT & without oil change and put the phone down on me while I was still speaking to him … Basically you can’t call anyone on the phone as the telephone number that’s provided isn’t answered & emails gets answered between 2&3 days !!! Eventually I managed to get a number from the garage and called the company. It took a long time before someone answered & told me that the’ll get CHRIS to call me back but never did . Eventually called back & asked if I could speak to a senior management personnel. Luckily the person managed to put me through to someone called JASON who managed to arrange with the garage to get the ? works sorted … My car was delivered the next morning with only a pass MOT certificate & no details of the service … I am not sure if the car was even checked and the necessary checks done or oil changed as discussed with JASON . When I booked on line I was given a discounted price of £157.74 for MOT & FULL SERVICE . I have ended up paying £79.80 for the wipers !!! There is no reports of any works or checks made on my car apart from the wiper blades !!! I have ended up paying £237.54 for an MOT and there are no details of any service done !!! This company is a SCAM & needs to be checked out by trading standards . PLEASE READ THESE REVIEWS .. I wished I had done before booking . When I found out it too late . PLEASE AVOID AT ALL COSTS . ITS A DISGUSTING SCAM !!! They need to be reported to TRADING STANDARDS !!!”

Helpful Report

Posted 1 year ago

“Was charged over £1700. Tue bolt replacement was £440 odd alone. Front suspension springs £450 odd. Anti roll stabiliser over £350. Took my car for two days and never told me it wasn’t coming back on the same day it was meant to.”

Helpful Report

Posted 1 year ago

“You took my money and stole my car”

Helpful Report

Posted 1 year ago

“Absolute scam, they took the car for full service, they didn't touch the car, didn't open or check fluids, replace filters or even take off the wheels. They then advised me to change brake fluid, flush engine and replace aux drive belt for £791. Never mind the rediculas price my car is hybrid and doesn't even have a aux drive belt. I went to the garage who carried out the work who advised me that service stop had only booked them to replace oil and filter. Absolute scam, I will now pursue to claim back my money including the so called specialized oil. Stay away, will report to trading standards and post review on every site I can find”

Helpful Report

Posted 1 year ago

“Do Not Use Pre paid for service and mot on 30th August for 13th Oct got a message on 2nd Oct to say the date wasn't available and had to change it to 16th Oct. Car collected at 11am after an hour on their chat page, at 4 I chased up my car as the garage wasn't even in my town and it closed at 5 and was told someone from the service department would call, I got a call about 40mins later telling me I need specialist oil......I told the guy......I drive a Toyota Aygo!! No way would it need special oil he then started to rattle off other stuff I just said NO...he said my car would be back between 4 and 6pm it's 7.15pm and no sign of my car I've phoned the garage seems the phone calls divert to the owners house he said he will check if the car is coming back and call me back....... he hasn't, if it isn't back by 9am I'm calling the police”

Helpful Report

Posted 1 year ago

“Don't use this company I paid up front for mot and service.car passed mot no problems. They phoned to tell me it passed but needed oil flush etc and extra £175 told them didn't want it down but keeped my car until I payed.i phoned garage they told me the car had been ready for return at 12am they told me it didn't need extra work etc .phoned servicing stop threatening to phone police they then said I needed to pay £25 for oil I then told them this was included in original price he grunted said he released my car and hung up I then phoned garage and they returned my car.please don't use thier trying to rip you off big time.”

Helpful Report

Posted 1 year ago

“THIEFS Please read my review at TRUSTPILOT Any of the promises are true”

Helpful Report

Posted 1 year ago

“They kept my car overnight as I didn't want extra work done and it just went for service and mot! The quote was amazingly high for the extra work AFTER it had already passed! So the Reading garage stopped answering, trespassed late at night to take their car back that they left and kept the car ransom. I said no 1 minute after seeing the bill and he told me that they wouldn't do the work until I had paid. Spoke to their live chat and told them immediately to not go ahead with the work. Then I got no contact at all and no one answered or turned up with my car. FORCED to pay the bill the next day as apparently had already done extra stuff!!!!! Total rip-off and don't use if they take to the unit in Reading! To make matter worse the driver who dropped the car back was extremely RUDE. Total con!”

Helpful Report

Posted 1 year ago

“This company has stolen my car.. I had a service and mot with no feedback until 4pm. I advised I couldn’t leave my car as it’s needed for work in the morning and the advisor slammed the phone down. I was then unable to contact the garage Every Auto Ltd and have reported the car stolen to the police. Also I paid upfront on booking so no reason for holding my car.”

Helpful Report

Posted 1 year ago

“Do NOT use this company. They emailed me saying they would collect my car between 8 and 10am the following day and they didn’t turn up. Poor service and now I have had to rebook it with another garage as my MOT has ran out and can’t drive my car. Terrible I do not know how they are still trading.”

Helpful Report

Posted 1 year ago

“Please DO NOT USE THESE CHARLATANS!!! They wanted to charge me £1300 and £600 for a seal !! He said its because you have DPF, I said NO I DONT, he said yes ya do, backband forth it went, then he hung up on me. Not a clue what they are talking about, NOT the garage fault !! I'm no trying g to get a refund from the clowns. Avoid at all costs !!”

Helpful Report

Posted 1 year ago

“Said they would pick my car up Friday as my MOT was up the next day, then they phoned after I paid that they couldnt do it till Monday, then I had a phonecall telling me I had to have brake pads at the front, 2 new tyres for a small car £300 then oil change and they put oil surcharge £30, brake fuel £144, REMOVE & REFIT: FRONT PADS £267.58, REMOVE & REFIT FRONT TYRES £301.78 for a Suzuki Alto ?? LIFETIME FUEL TREATMENT £133 total after already paying separately for MOT and service £900 and I was told they wouldnt give me my car back as it was illegal so I had to pay when I treued to view the report, it came up blank until I paid then it came up the next day and there I saw they actually said a lot of the things were advisory yet they told me it was all needed to pas MOT RIP OF MERCHANTS”

Helpful Report

Posted 1 year ago

“Atrocious and overpriced. They do not answer phone calls and when they do they put you on hold then hang up. They might offer competitive price to get your order in but make up the difference by overcharging you, then try to push “we use premium parts” excuse on you. Local garage offered to do the job for less than half of the price. Will not use again, Stay away!”

Helpful Report

Posted 1 year ago

“Very overpriced, unprofessional service. Do not answer calls and when they do start blaming the customers. STAY AWAY!”

Helpful Report

Posted 1 year ago

“Car picked up on time Short time later received a defects notice and a photo call to say I need to pay £1065 to put the car right. When I refused to agree I was told I had to pay £24.99plus Vat for special oil used without agreeing with anyone before they would release my car. I told them I am 78 and disabled but the chap said he wasn't interested”

Helpful Report

Posted 1 year ago

Servicing Stop is rated 1.9 based on 3,353 reviews