Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.92

1.9 Rating 3,354 Reviews

23 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,354 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

Write Your review

Tell us how Servicing Stop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Late pick up and then conned me out of £900. Told me work needed to be completed to pass MOT, I later find out this is a lie. Tried to cancel but was told work had already started, I later hear from the garage the work didn't start for another day. Some of the work charged for wasn't even completed and all prices are excessively over inflated. They then try to intimate people out of telling their story and how they operate. Avoid! Avoid! Avoid.”

Helpful Report

Posted 1 year ago

“Cancelled booking, late pick up. Tried to charge for extra work which wasn’t needed. Don’t use them!”

Helpful Report

Posted 1 year ago

“Took the money and did not perform the work. All filmed on dashcam! I had to resort to my card company reversing the charge. Stay clear, it’s a an absolute con….”

Helpful Report

Posted 1 year ago

“Legally robbed by an absolute scam of a company. Stay well clear”

Helpful Report

Posted 1 year ago

“Disgusting scammers. How they are still trading? I have no idea. Avoid these people at all costs!!!”

Helpful Report

Posted 1 year ago

“They’re scammers !”

Helpful Report

Posted 1 year ago

“Hi everyone don’t use this servicing stop scam scam scam car got picked up yesterday and only came back this morning after threatening them with police also tried to charge me £800 for work that my car don’t need. I’ve rang the trading standard bureau, citizen advice and the police to report them. Their customer service was so poor, very rude and again scammers I would advise anyone or everyone to not use this service. My car was brought back to me this morning from the garage for full servicing and they didn’t even top up the coolant fluid nor the screen washer fluid. I don’t even know what they’ve done. I will take my car to a different garage to have a check up to see if anything dodgy it’s been done with my car.”

Helpful Report

Posted 1 year ago

“I had to put one star to be able to write this review but if I could I would give none. Please do not fall into their service/MOT trap. I booked online and my car which has only done approx 6000 miles since last full service suddenly needed a renewal of brake fluid,special oil, a removal and refit of new drive belt, fuel treatment, engine flush and 2 new discs with pads and parking brake (not sure what they mean by this as nothing wrong with it when parked on a slope) and the cost for this on top of the service and MOT was over £1000 - they didn't actually send an itemised bill. They did however send me 2 emails telling me that I had approved this work!! I did not approve it and both emailed to that effect and told the sales rep over the phone. I could not get the car back until I paid £30 for the low ash oil change (I will take my car to a garage to make sure this has been done) but thankfully that is all I paid over and above the service/MOT initial cost. I have also asked for an itemised estimate for the other work which they have not yet sent. This is clearly a con and I will be reporting them to trading standards. I may update this within the next few days after I have taken my car to a reputable garage.”

Helpful Report

Posted 1 year ago

“Thieves. 1) customer service is rude 2) car wad not returned and still not returned with not update from them or garage. 3) I have to chase them for my car and both them and garage can't five me an answer. Costing me another annual leave cos I need Mt car for work 3) plenty hidden charges so don't get fooled by initial bill on their website”

Helpful Report

Posted 1 year ago

“Car was meant to be collected between 8-10am today. Took the day off work only for no one to turn up or call. Got sent a txt with a number to contact, so tried calling but the number said we tried to call you then the line went dead. No one had called me. I then found out from confirmation on booking email to where my car was going to be serviced and MOT’D. I then googled garage and called only to find out the number not recognized. I then looked on google for building only to find out it looked like a building that was not in use. As you can imagine I was very worried by now as I had paid upfront £162 for a service and MOT that had not been done. I then opened a live chat but it kept on asking questions and then me having to rewrite my problem, which was very frustrating and I gave up after an hour of doing this. I then went onto Service Stop and typed in that I was going to book a service as beforehand they called me straight away so I thought I would try this way to see if it would work and yes it did. I explained my problem and the guy on the phone even went on to google and looked at the garage my car was meant to be going to. He even said it didn’t look right and this is a member of their staff. I said I wanted a full refund as I hadn’t cancelled booking it was a no show but he said he would pass message on. I contacted my bank and explained what had happened and opened a dispute with the company for the amount i paid. Thanks to HSBC my dispute payment is in my bank today which they told me could take up to 30 days. PLEASE, PLEASE AVOID THIS COMPANY IT IS A SCAM. I feel as if I have dodged a bullet from looking at other reviews where they have collected car and made out the car needs work and held car to ransom until customer has paid.”

Helpful Report

Posted 1 year ago

“I wa aware of this company before I paid £127 .00 for an mot and a service the local garage did an excellent job so as long as you only want what you need doing and say so it is a very cheap way of getting the job done after all it’s not them that do the work but the garage it’s taken to and mine was great”

Helpful Report

Posted 1 year ago

“Hi had full service and M.O.T which I paid upfront. Was then told that I needed work which cost a further £648. They charge £20 to pick up and return your car that's fine. But when I leave half a tank in my car and then notice my fuel gauge empty. I'm not happy I would not reccomend these people to anyone. On looking on the reviews I notice same happens to everyone.”

Helpful Report

Posted 1 year ago

“The car went in for a MOT and service. The car has 21000 miles on the clock. Was called and advised that it needed new discs and the handbrake had to be adjusted. The cost £900. I asked what was needed. and they said the discs was optional. They then said it was £400 and if I didnt do the handbrake I would have to recover the car. I agreed for them to do the work to pass the MOT. I then received an email saying I had approved replacing the brake fluid and a lifetime fuel flush. I immediately contacted them on the chat to say I never approved those 2 items. They said that this had already been done. I asked how was that possible when I had just put down the phone. They said they would get someone to call me back. This never happened and then the bill for the car came and it was £520. The brake fluid was £120 + VAT and the fuel treatment £110 + VAT. It seems also the other prices were excluding VAT Please dont use this company. They hold your car to ransom and rip you off”

Helpful Report

Posted 1 year ago

“Extremely poor service. Never turned up to collect car. Why did I pay in advance? IMPOSSIBLE to contact them. Why am I so stupid? Do not use this company!”

Helpful Report

Posted 1 year ago

“Absolute scammers if you want a service handled by middlemen who then double the costs then use them of not go to a local garage you have Been warned AVOID AVOID AVOID”

Helpful Report

Posted 1 year ago

“Booked my car in for MOT and service on 14/03/23, I was badgered with numerous emails wanting me to pay upfront which I eventually did. Two days later and just two working days before my appointment I got a phonecall from them to cancel my appointment and move it to later in the month! Incensed at being messed around I told them to cancel and refund. I'm still waiting for my refund a full 7 days later!! Shocking service, don't use!!”

Helpful Report

Posted 1 year ago

“Really poor experience and I would strongly recommend people avoid using Servicing Shop! Their full service is the most basic service and everything is charged as an extra! I’ve got a BMW and have ended up paying nearly £200 more than the main dealer price. I’m seriously disappointed and the customer service advisor (Daniel) was really poor and just seemed to have a ‘computer says no’ attitude! Honestly you may as well go to a main dealer rather than use Servicing Shop as you will end up saving money!”

Helpful Report

Posted 1 year ago

“Terrible company ... Beware .. Loads of people have been scammed by them . There is even a Facebook group to join for shared experiences of this terrible company...”

Helpful Report

Posted 1 year ago

“Appalling service! Causing my partner extreme stress. This should not be happing in this day and age! Bullying aggressive behaviour! How do we take this further to stop companies continuing to behave like this???”

Helpful Report

Posted 1 year ago

“I’m not recommending this company at all.They are will transferring cars to different garages without letting costumers know.My car collected 11am and they’re kept my car overnight without letting me know.Ipaid £160 just for checking up the water and oil plus get stress all night.I think my car stolen because nobody call and inform me about it and I did inform the police.Car come next day without any certificate of jobs done to my car.it’s very unprofessional and stressful.”

Helpful Report

Posted 1 year ago

Servicing Stop is rated 1.9 based on 3,354 reviews