Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.92

1.9 Rating 3,353 Reviews

23 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,353 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked my car in for a service and MOT. Paid the overpriced charges as I need it back the same day. Was promised it back before 6pm, called the office at 5.40pm and was told all was good. It is now 7.40pm. Office is closed. No way of contacting them and not even a courtesy call or text to say they are running late. I am literally trapped in the house and can't even get an Uber in case they turn up. Am fuming and beginning to wonder from some of the reviews if they are even coming back today at all!!!”

Helpful Report

Posted 1 year ago

“Paid £200 pounds for service and mot, no service was done on the car not even a oil change, totally ripped off”

Helpful Report

Posted 1 year ago

“The company promises to pick up your car from 09:00 to 10:00 hrs. The service agent called me at 10:15 am, indicating he was leaving. From that high point, things got worse. The car went into them for a service, following a full AA report on the car. They indicated that fixing these issues would cost over £1300. The best way of saying this was the advice they provided was, at best questionable. I then spoke to the agent this morning, indicated what work was authorised, and indicated that I needed the car for work back tonight. The service agent indicated it would be. The time is 19:28; the car has not been returned, and there is no reason given for its non-return. I have now formally complained to them. I would strongly advise anyone thinking of using this company to avoid it. This is the worst company I have come across so please do yourself a favour and go elsewhere.”

Helpful Report

Posted 1 year ago

“I put in for a minor service and mot. I got the obligatory phone call stating my car needs new filter, brake fluid, upgraded engine oil and the list went on! Adding 100s to my 89.00 service and mot until I asked why would they change all that as I had actually had a major service 8 weeks ago where all these items were completed. I only wanted the mot and a quick check service! Will never ever use these these cheats again even though they didn't get the extra money out of me! I feel so sorry.for those who have felt they had no option, I needed to say my bit. DO NOT USE!!! DISGUSTING APPROACH TO CUSTOMER CARE! I am glad I was on the ball when they called. I am classed as vulnerable and it could have been a different story if I was not.”

Helpful Report

Posted 1 year ago

“Paid £1300 for a service and MOT and then they requested a further £900 to Pass. Absolute scamming bastards do not use.”

Helpful Report

Posted 1 year ago

“Company should be closed down! I used them once for an MOT which was ok, next time I booked a service and wish I hadn’t ! They overcharged me and said things needed doing which clearly didn’t. Warning light was on and they charged for diagnostics the light was still on when I eventually got the car back, they never returned car when they were meant to! I complained about the service and overcharge and was promised a £20 refund which I never received. Emailed so many times but no answer. Reported to trading standards and citizens advice which was another waste of time!! AVOID these scammers!!”

Helpful Report

Posted 1 year ago

“Hi please I back off you don’t do any service your car with this people they charge me first £82 for full service once they got my car believe me I nearly got stroke they told me to pay £986 or you don’t get your bmw 2007 model image do you still believe the guy forcing me to do inorder to MOT it was my bad I should’ve not ask for MOT But what I this refugee people want to attack, sorry my bad I totally bankrupt by this company.”

Helpful Report

Posted 1 year ago

“Total con artists!!!”

Helpful Report

Posted 1 year ago

“Booked and paid for a next day service. Took my money then called so say they couldn’t do it for a week!!”

Helpful Report

Posted 1 year ago

“Don’t bother the guy rang me and told me to ring his personal number as servicing stop listen in to that line. Told me to avoid once they have your car they hit you with overpriced jobs that don’t need doing. Impossible to get to speak to anybody at servicing stop didnt even confirm what garage so I could ask questions so I cancelled last minute ! If it seems too good to be true probably is 😡 Avoid at all costs 👎”

Helpful Report

Posted 1 year ago

“Rip off,, was quoted £105 for a service which was very competitive then wanted £9 to dispose of old engine oil plus £6 to top up fluids then extra £30 for specialist oil and ridiculous price quote to replace spark plugs at £25 each. Very misleading quotes.”

Helpful Report

Posted 1 year ago

“Where to start. Phase 1 - Booking for MOT and service was simple - immediate phone call confirmation - paid early for a discount - car picked up on day - all good so far. Phase 2 - phone call - Failed MOT - I'll send you a report then we can discuss - bill arrives - all up £1750 for work to get my MOT to pass [basically my whole suspension system was shot - all shocks and struts] and another £750 for service advisories with eye watering prices. - No thank you send the car back please Phase 3 - Take to local garage for a reshow on the MOT £39 - Pass with just advisories on the tyres however noted that coolant reservoir was low (2 days after a major service) Phase 4 - I want my money back - sorry pal no chance som garages are more lenient than others for MOT Phase 5 - This review Phase 6 - to be confirmed - might just put it down to experience however, I wouldn't touch them again with a barge pole. Work was not necessary and massively overprices so felt like they were playing me a little bit. Luckily I am just the price of a cheap MOT and Cheap service down. But buy cheap buy twice in this case.”

Helpful Report

Posted 1 year ago

“I wish I had read the reviews beforehand. Enticed with an offer email, promptly booked. Was told I would get a call the night before collection, this didn't happen. Was scheduled to have the car collected between 8-10, 8:40 I was told it would be 20 mins, an hour later I was told they were 10 mins away. They arrived 10:10. Not a big deal but should have been a flag. Got a call at 3:30pm detailing the extensive and extortionate repairs needed (£700+), foolishly agreed and paid, because I needed my car by end of the day. 6pm comes, no car, no one to get hold of, so I paid £700+ to get my car back, but I'm still getting the bus. Absolutely scammers. AVOID”

Helpful Report

Posted 1 year ago

“Rip damage my car now need new engine £5000 didn’t put rt oil paid £30 ex as well as full sevice just under £200 to blow my car up run it with no oil didn’t put the plug the bottom of the sump in ran it home with No oil now no car RIP off how do you sleep at night”

Helpful Report

Posted 1 year ago

“I used servicing stop for my car service this week, although it is convenient for some to have your car picked up and dropped off I personally wouldn't use them again. They quoted me over £1000 (on top of the up front service cost) for works to be done, I assume they probably bump up the price of the works that need completing as i was quoted £310.69 for my drive belt replacement but a local garage have just quoted £125.98. Replacement rear break pads they quoted £239.22, local garage quoted £137.00. I did pay for the specialist oil (£30?!) and other than that it was basically engine flush and topping up some break fluid & antifreeze as it was a little weak (which i actually happen to have in my boot).. I have only had the car a few months so I'm happy to put right anything that needs doing but not via servicing stop. Also trying to get through to them on the phone was near impossible, phone kept would just cut off when calling, i spoke with the garage who had my car and they had the same issue trying to get hold of servicing stop.”

Helpful Report

Posted 1 year ago

“I given my car for normal servicing , asking extra amount for engine oil which needed for my car ( saying High quality needed ) i felt i get cheated , i wont recommomd to goahead with them”

Helpful Report

Posted 1 year ago

“I wish I could have read the reviews earlier. DON'T think of even trying them. They will loot you and then only leave your car. My car MOT failed and then asking me for 900 to pass it. For a wiper they asked me to pay me 75£ and 170£ for a single tire. I got this done later from my local garage for just 150£ for both. Their CC service is very bad, u can't get thru. They released my car the next day.”

Helpful Report

Posted 1 year ago

“It seems a really good idea. Plenty of messages pre MOT and service Then comes the shock. As every review written, wanted almost £1000 .OK would have agreed front brake failure on the MOT at £380 But the extras for a service pushed it up to almost £1000. They ring with this advice adding extra this, extra that so quick you can't even tot it up. I asked for final figure and it was almost £1000. So I asked for my car to be brought back and he said I had to come for it myself, about 40 minutes away . Trying to get in touch to speak to someone is impossible. No phone number just a chat line after waiting A long time. I was on tenterhooks for 5 hours wondering if I was getting my car back and if they had done the work and charged me for it Car returned failed MOT but no work done. So cost me £98 for an MOT. Just glad to get my car back and get it done locally. These people are not pleasant to deal with and I agree it's just a big scam. Don't be fooled by what looks like a good idea and read all reviews.”

Helpful Report

Posted 1 year ago

“Bunch of robbing arseholes just the name makes me cringe and feel sick Avoid!AVOID AVOID! AVOID ☝️🖕”

Helpful Report

Posted 1 year ago

“Absolute con. Prices are extortionate. Try to sell you finance to cover the £1000 bill. No phone number to phone them. Works completed without authorisation and then billed to your credit card. Illegal practices.”

Helpful Report

Posted 1 year ago

Servicing Stop is rated 1.9 based on 3,353 reviews