Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.91

1.9 Rating 3,370 Reviews

23 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,370 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

Write Your review

Tell us how Servicing Stop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use this company! Wish I had read other reviews first. The quoted price will be the best around but then they will charge extra for required spec oil and any other extras they can get out of you eg brake fluid etc. These extras then cost double the price you can have them done at a dealership! Threatened with putting this down as a part service then! This is how they make their money, lesson learnt here, hope others read this review before being sucked in. To finish off car was returned really late in the day and was no way of contacting them for any information. Avoid!”

Helpful Report

Posted 1 year ago

“If u want to be ripped off go for it!!!! No communication”

Helpful Report

Posted 1 year ago

“Scammers, stay well away.. they tried to extort me into paying and extra 350 for work the garage didn’t even carry out.. shame on you!!”

Helpful Report

Posted 1 year ago

“Decided to use these for convenience, and in terms of picking the car up and dropping back it was convenient there. I also chose them due to price. All I had done was the service, oil and filter change, brake fluid change, engine flush and a bulb change. So that ended up being £122 for the service and another £377 for the above work! If I’d gone to Halfords it would have been £208 which includes oil & filter change, the break fluid change only being another £39. When Serving Stop phone you with a price, they give you it ex-VAT, so you think it’s cheaper than it ends up being. In their website, there’s a list of things they will do such as show I’d when picking up the car, you can view what happening in the app, they will be transparent with the pricing- none of this happened. When you go online to pay your bill, you can’t pay it until you have left a review on their website and in my case this was before the work had even begun. And back to the convenience bit - got the car back, and what greets me on the dashboard? “Service the car soon” message. They hadn’t cleared the service messages which obviously makes me wonder, did they actually do anything? Now I have to drive to this garage that I’ve never heard of ( they only told me what garage it was after I complained about the service message. Another fail on their list of promises) I have to drive to them to get the message cleared. So not so convenient. Wish I’d gone to Halfords. Will not be using Service Stop again. Edit: just back from the garage that did the work - they were astounded at the price I was charged. The garage also showed me what they sent to Service Stop, which included an advisory to get the vehicle scanned which is why the service light is still on. Service Stop did not include or tell me about this. AVOID SERVICING STOP at all costs - cowboys”

Helpful Report

Posted 1 year ago

“Awful company, was supposed to get a service and MOT. Once they had my car they rang me with loads of extra charges totalling £700. I told them not to do the work just to pass MOT and was given a charge of £300 which is extremely extortionate for the work they did. Just do to a garage directly which you have heard good things of. The online system is just a scam, no reputable garage needs to get business this way just scammers.”

Helpful Report

Posted 1 year ago

“I would not even give this company 1 star! They still have not resolved an issue. I paid for a service and the service indicator light was not reset which makes me believe the service was not carried out in the first place. And that's just the start, they returned my car late, try to charge exuberant costs for additional work and have still not rectified the situation despite this being an ongoing issue and part of their 'guarantee.' DO NOT USE THIS COMPANY!”

Helpful Report

Posted 1 year ago

“It took me over an hour trying to speak to person at Servicing Stop They rang rang me to say there was a payment outstanding I checked found It was an error I tried to ring back to explain in the end sent emaii [ even that was not simple ] Will find another garage to service my car”

Helpful Report

Posted 1 year ago

“Please do not use this company, they are a con and I suspect any good reviews are untruthful. I paid upfront for a service and MOT as the price for both seemed very reasonable. Upon payment I requested my car to be collected between 0800-1000 however collection didn’t happen until 1130. At 1530 I then receive a call informing me that my vehicles MOT has failed on 4 things and am advised for additional costs for the service, for a total price of over £1100. I informed the garage to return my car as I was shocked at the cost when my car has never had any issues previously. Funnily enough I took my car for an MOT the next day at my local garage and it passed. The customer service is also a big issue, I tried calling and live chatting multiple times but no one answered or got back regarding my query. Do not use this company!”

Helpful Report

Posted 1 year ago

“Servicingstop --- avoid avoid avoid Scammed me with attractive quote and then there was a message with discount if payment is made before collecting the car for mot and servicing. You'll receive a call with huge bill. The proof is that my car dipped beam head lights were fine before leaving my drive way as I've Ring video recorded. But MOT gets failed with replacing this light and charging 45 pounds. This is just example as they have come up with 450 pounds bill. It's a hell reach out to them. No response after that if you want to suggest anything. You will endup with the payment to have the car delivered back. https://www.reviews.co.uk/company-reviews/store/servicing-stop”

Helpful Report

Posted 1 year ago

“Car picked up Friday 4th August in the morning, had call later saying what needed doing very highly priced, no car retuned and wasn't informed so without car the whole weekend, Saturday 5th I call the police as I thought my car was stolen they advised leave to Monday 7th still nothing by 12 midday, so police reported it stolen. I3.00 pm knock at door car back. There is no communication at all. Very frustrating but glad got car back. WILL NOT BE USING THESE AGAIN.”

Helpful Report

Posted 1 year ago

“This company are fraudsters and liars, as mentioned by other dissatisfied customers. They advertise very affordable prices for car servicing and MOT. They then charge vast amounts for extras that probably don't need doing. I recently booked my car for an interim service and MOT for £118. Unbeknown to me, they performed a full service.A list of 14 extra jobs was added and communicated to me on the phone by the agent. The total was next to £900-1000. Needeless to say I was flabbergasted! I only authorised work up to the value of £540, with a repayment plan over 6 months . The garage promptly collected my car and it was returned the next morning. Servicing stops are masters at ripping unsuspecting customers off with unnecessary work and they then charge inflated prices for it to stay in business. In short, avoid this company like the plague.”

Helpful Report

Posted 1 year ago

“There is no option to leave 0 stars so 1 it is. The worst service provider ever!!! I'm in a new town and naturally went online to look for garages to have my car MOTed and serviced. My car was picked up yesterday morning then senior sales person, Gary Needham, contacted me in the middle of the day to inform me that it had failed with one of the faults being a fire hazard and could "blow up". I drive an old 2007 vauxhall corsa that has it faults but thought this was an exaggeration. I knew what he was getting at so I asked for the bottom line - total of £746 to fix the main faults. In hindsight, very ridiculous. He offered a monthly payment which I accepted with so much regret now as what I should have done is asked for details of the garage to get my car. My car was returned the next day, I immediately went to garage with Service Stop's invoice that included a charge for "special oil"...I didn't ask for special oil whatever it is. They also clearly overstated and added a few extra nonsense to the invoice. The garage had a laugh because....to be fair, it felt like Service stop was playing a joke on me. It was confirmed that the total cost was no more than £350 including the service and MOT! I now have called my bank to cancel any more payment to this company, changed all my banking details and happy to take this matter to court or anywhere if it comes to it. The moral of the story....DO NOT ENGAGE THESE PEOPLE!!!”

Helpful Report

Posted 1 year ago

“Absolute rip off I was quoted just over £100 for a service which ended up nearly £600 never again!!”

Helpful Report

Posted 1 year ago

“I thought I was getting a good deal but it’s just a con I ended up paying over £500 for a full service compared to the advertised price off £145 the garage said they had to this and that putting oil here and there changed brake fluid Really? Would not recommend this service. It’s my own fault I should off thought you never a good deal cheap you learn by your mistakes. wont doing that again or using service stop . CON”

Helpful Report

Posted 1 year ago

“This company is another one of those car maintenance companies that lure you in with cheap prices and then sting you with exorbitant repair costs and once they have your vehicle. *** If you don't read any more of this review, read this: DO NOT USE THIS COMPANY. Use a local garage instead, who will be more accountable and hopefully not rip you off as much. *** Despite booking a month in advance, when it came to the day they claimed they couldn't fit me in and needed to reschedule to the day after. The day after came and again they couldn't fit me in. It transpired this was because my local garage 2 miles from my house did not have someone who could pick up my car. They agreed to book me in at a different garage to get the work done. They did not effectively communicate to me that this garage was 33 miles from me. I only discovered this the day after they had my car. They gave me a long list of work to be done, a lot of which I am doubtful was required. It was all relayed to me on the telephone in a manner that was too quick for me to properly write down and analyse, and then I was pressured into paying it so I could received my car back by the end of the day. It's now the day after and I'm still waiting for it to be returned. Of the work the did: They replaced two tyres at a combined cost of £420. On the phone when this was mentioned he gave the individual unit price of £210 and made it sound like it was for both. I had recently replaced a tyre myself at a cost of £95. They performed an engine diagnostic for £150. They can't even explain to me why it costs that much to just plug it into a computer. They originally wanted to also replace the front brake pads and discs at a combined cost of over £700 but I asked them not to as I couldn't afford it. I've seen quotes elsewhere for this work and it is closer to £500. Furthermore, they do not have a telephone number to allow you to speak to someone, it is online chat only. So if you have problems like I did, it is very difficult to get adequate help. Please use a local garage instead. Be prepared to pay more up front. It will be worth not getting ripped off later.”

Helpful Report

Posted 1 year ago

“Booked my car in for a service and MOT. Paid the overpriced charges as I need it back the same day. Was promised it back before 6pm, called the office at 5.40pm and was told all was good. It is now 7.40pm. Office is closed. No way of contacting them and not even a courtesy call or text to say they are running late. I am literally trapped in the house and can't even get an Uber in case they turn up. Am fuming and beginning to wonder from some of the reviews if they are even coming back today at all!!!”

Helpful Report

Posted 1 year ago

“Paid £200 pounds for service and mot, no service was done on the car not even a oil change, totally ripped off”

Helpful Report

Posted 1 year ago

“The company promises to pick up your car from 09:00 to 10:00 hrs. The service agent called me at 10:15 am, indicating he was leaving. From that high point, things got worse. The car went into them for a service, following a full AA report on the car. They indicated that fixing these issues would cost over £1300. The best way of saying this was the advice they provided was, at best questionable. I then spoke to the agent this morning, indicated what work was authorised, and indicated that I needed the car for work back tonight. The service agent indicated it would be. The time is 19:28; the car has not been returned, and there is no reason given for its non-return. I have now formally complained to them. I would strongly advise anyone thinking of using this company to avoid it. This is the worst company I have come across so please do yourself a favour and go elsewhere.”

Helpful Report

Posted 1 year ago

“I put in for a minor service and mot. I got the obligatory phone call stating my car needs new filter, brake fluid, upgraded engine oil and the list went on! Adding 100s to my 89.00 service and mot until I asked why would they change all that as I had actually had a major service 8 weeks ago where all these items were completed. I only wanted the mot and a quick check service! Will never ever use these these cheats again even though they didn't get the extra money out of me! I feel so sorry.for those who have felt they had no option, I needed to say my bit. DO NOT USE!!! DISGUSTING APPROACH TO CUSTOMER CARE! I am glad I was on the ball when they called. I am classed as vulnerable and it could have been a different story if I was not.”

Helpful Report

Posted 1 year ago

“Paid £1300 for a service and MOT and then they requested a further £900 to Pass. Absolute scamming bastards do not use.”

Helpful Report

Posted 1 year ago

Servicing Stop is rated 1.9 based on 3,370 reviews