Septimus Spares Reviews

Name: Septimus Spares
Rating: 4.84

4.8 Rating 994 Reviews

98 %

of reviewers recommend Septimus Spares

Company Reviews

Metrics

4.8

Based on 994 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Septimus Spares 1 star review on 6th June 2023

Graham A

Anonymous

Anonymous // 01/01/2019

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“Very helpful support and always replies within a very short period. Prices of goods are also very reasonable, highly recommended.”

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“Terrific sales experience. I was very concerned that I may not get the correct part, but all is well. Particularly useful was the option to download a parts manual during the purchase. Proved to be indispensible. Thank you Only 4 stars because it didn't arrive when promised.”

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“The order came through quickly , well packaged & all good quality.”

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“Accurate identification of the correct part. Despatched promptly.”

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“Ordered a small o-ring spare part for a Karcher steam cleaner. Easily solved the problem. Competitive prices, easy online ordering and item arrived on-time, well-packaged. Excellent all-round service.”

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“Part ordered, very reasonably priced, communication very good and delivery prompt too. Thank you!”

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“Excellent service from this company, item received within a couple of days. My broken Karcher is now back up and running.”

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“Very quick and efficient company to deal with. Information supplied on the website helped me to select the correct parts first time, even though there were several versions of the same product. Price was competitive. Overall a good experience and shall use them again.”

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“Prompt service and part fitted well”

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“So far so good ... not received our order yet”

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“First Class Service. Prompt delivery. Extremely helpful staff, would highly recommend.”

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“I have not received my order”

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Good Afternoon, We can confirm your order was dispatched and is listed as leaving the UK on 26th January. Due to Brexit and issues with customs, parcels leaving the UK have been caught up in delays and may take longer than expected to reach their destination.

“I payd extra money for 1 2 days delivery, and I order it Friday, and I don't even received the dispatch mail....soo that is happening? Regards Gabriel”

Helpful Report

Hello, as per our email to you, explaining the current situation regarding customs and Brexit, we have offered to refund your order if you are not happy due to the delays. Under normal circumstances, we would have been able to dispatch your item within the time frame, but unfortunately we have been caught up in the customs issues that have arisen.

“Excellent service, very quick delivery, excellent product plus free postage! Very impressed”

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“The whole process was simple and the part arrived quickly. £15 part saved me having to buy a new £200 power washer. Problem solved.”

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“From Ordering to delivery excellent, I was struggling to find the correct part and asked for some help via their web enquiries Magic they found the part and I received it today on time many thanks but now I have no excuse not to jet wash the drive”

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“After sending the wrong part, I spoke on the phone, and the correct part was sent out straight away.”

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“Easy to navigate website and find correct part for my pressure washer, will definitely use again if i need too.”