Septimus Spares Reviews

Name: Septimus Spares
Rating: 4.84

4.8 Rating 994 Reviews

98 %

of reviewers recommend Septimus Spares

Company Reviews

Metrics

4.8

Based on 994 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Septimus Spares 1 star review on 6th June 2023

Graham A

Anonymous

Anonymous // 01/01/2019

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“Quality service with very quick postage.”

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“Slow to dispatch items. Ordered two different items on different days, have been notified on each occasion of dispatch which has been 3 days after ordering. Either they are trying to force people into using a paid postage service (seems to be selected by default for some reason) or are just badly organised. Still waiting for both parts. Been over a week for the first one.”

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“item well priced was received promptly.”

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“Great standard delivery. Product was of good quality and as described.”

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“Ordered 36v motor, received 240v, rang and left messages leaving contact number, detailing problem. No reply. Had to buy 36v motor from elsewhere and throw 240v in bin. Bad communication if theres a problem and no "despatched" or tracking number supplied so didnt know when to expect parcel”

Helpful Report

Thank you for your review, We're sorry you've had a bad experience, and we'll address your complaint below; We've canvassed both staff members who look after the telephone and email system, and both have said that they have not received any message or email from yourself regarding this issue. Customers can also use the live messaging system available on our website to contact us as well. Unfortunately, the message system logs also show no correspondence from yourself. We do our best to address all customer issues, but without any record of the issue it makes it impossible for us to do so. Checking your order, the part ordered was a 230V motor, which was not what you required. Rather than disposing of incorrect/faulty items, customers have the facility to send things back to us for a full refund, and the process is available for all customers to view on our website at https://septimus-spares.co.uk/information/troublefree-returns/ Once returned items are received, our team processes a refund the same day. If you're still able to, please return it and we'll gladly refund your order. When an order is placed, our website uses an automated email system to confirm receipt of order, and also sends an automated dispatch email once the order has been marked as completed by a member of our team. Unfortunately, at times we do receive reports from customers that they don't receive these into their inbox for some reason, either it gets marked as spam or bounced back to us due to some email providers server settings. Unfortunately we have no way of knowing this unless a customer lets us know, and it seems that this may have been the case with your order. Kind Regards,

“I needed a replacement hose for my obsolete Karcher pressure washer. Septimus was able to confirm which part I needed (unlike a certain other spares site!) and managed to obtain one from Germany. Not only that but the price was excellent (half that seen on another site). I was kept up to date with progress and delivery, which was accurate - and reassuring. I'll be back for any future spares I need. Many thanks.”

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“Excellent company to deal with,will be buying again from soon”

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“Did what it said on the tin, no hassle.”

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“Excellent delivery time”

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“Very helpful Excellent service Spare part arrived in 2 days from order”

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“Got this review BUT not the spare part!!!! When is this likely to arrive?”

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Good morning Graham, We're sorry to hear you're having issues with your delivery, your order was dispatched on the evening on the same day of ordering via DHL but unfortunately they have indicated issues with accessing the delivery address. We have sent an email to you with the information supplied from DHL showing the delivery issues rather than posting personal data on here. Many thanks for your business,

“Good comunication”

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“Although they did not have one of the parts in stock which is why I only gave a 4 star they managed to get them from the manafacturer within a few weeks”

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“Following my order...had to email a query as to my delivery date.. However...very quick response from that and delivery has now arrives so all is well. Will be using you again Happy Customer Thank you Tim Moore”

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“very good”

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“Spot on and a good price”

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“All good. Product as specified. Delivery excellent.”

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“Purchased replacement boiler for Karcher SC4 Steam Cleaner using the easy to navigate Septimus web site. Useful model number I.D selection buttons combined with diagrams gave confidence in ordering correct part. Very competitive price when compared with other online sites. Transaction all done by internet with no need of direct communication with the company. New boiler arrived within two days using the standard postage option, so well pleased. Delivery by DHL with appropriate updates provided by Septimus & DHL. Well packaged against damage during delivery. New unit fitted as direct replacement and steam cleaner now working again.”

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“Easily ordered online spares for my karcher pressure washer, arrived quickly, fitted and pressure washer working fine 🙂”

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“What a ripoff £26.00 for 3 seals, found could be bought elsewhere for 1/5 of price, bought 6 elsewhere for £14.00. Make sure you shop around. Alders 2”

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Septimus Spares is rated 4.8 based on 994 reviews