Sensu Reviews

Name: Sensu
Address: 69 Wimpole Street, London, City of London
Rating: 4.80

4.8 Rating 197 Reviews

97 %

of reviewers recommend Sensu

Company Reviews

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4.8

Based on 197 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

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“The team at Sensu we’re fantastic. Always friendly and really listened to what you want. They are also incredibly flexible with appointments so I could make it work outside of working hours.”

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Thank you for your lovely feedback :)

“Sensu did a great job with my invisalign treatment. They took great care of me and each member of staff was friendly, accommodating and helpful. My only complaint would be that it was often very difficult to work around their tight schedules, and the limited option of appointments was sometimes inconvenient.”

Helpful Report

Thank you for your lovely comments, and your helpful feedback about appointments. We're working hard to improve the availability of popular appointment times :)

“Sensu were very helpful with what type of braces i needed to improve my jawline and the alignment of my teeth. I have and would again continuously recommend them!”

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Thank you so much! We're glad we could help :)

“Great service! Very happy with the results.”

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Hooray! Thank you :)

“I really enjoyed my experience at sensu the staff are extremely helpful and friendly and they really fixed my teeth 😂”

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Thank you! That's so lovely to hear :)

“Every appointment seems rushed. If you ask questions the answers are vague and you get the feeling you are waisting their time. They are not clear with explanations and if ask for clarification or express your concerns or dissatisfaction their attitude is that you are wrong and will never meet your expectations as it seems they’ve decided on your final look at the beginning and further adjustment are not doable”

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Hello, we're sorry to hear about your experience and would appreciate the opportunity to discuss this further with you. We'll contact you very shortly to see what we can do to leave you with a better impression of us. Kind regards, Alice

“Brilliant service and friendly staff. Overall very pleased with my treatment. I would highly recommend this surgery.”

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Thank you so much! :)

“I absolutely loved the experience of getting Invisalign braces in Sensu. From the beginning of my journey to the end I have been made to feel so comfortable and was attended to very well. I love love love the end result of my teeth, it’s everything I imagined it look like and more. My confidence has grown so much and everyone has noticed my shiny straight white teeth. This experience was worth every penny. Thank you so much to the Sensu team, I really appreciate you all.”

Helpful Report

Thank you! We appreciate you too, we're so pleased that you had such a positive experience :)

“I had an absolutely fantastic experience getting my invasalign at Sensu. Every member of staff was professional and caring, working towards what I wanted while guiding the process with their experience. The clinic itself is very clean, comfortable and calm. The after care is excellent - unfortunately my fixed retainer broke on my top teeth (possibly from eating too much crunchy foods!) but I was given an emergency appointment and it was repaired/replaced immediately. Thanks :)”

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Thanks, Emily. We really appreciate your lovely feedback :)

“Really good service and made the experience as transparent as possible throughout. Very friendly and helpful staff ok the desk also.”

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Thank you :)

“The experience was great and I am super happy with my teeth!”

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Hooray! Thank you for your kind feedback :)

“I have always been terrified of dentists from past experiences and always prolonged booking in an appointment because of it. But I could not have been in better hands than with Sensu. Dr Anish Berry was caring as well as calming during my examination. He saw how tense I was but definitely put me at ease. The explanation for my treatment was thorough and left me with not only a clear idea of what needed to happen next but also the comfort that the rest of my treatment will be just like this exam; calm, easy, professional and all at a great value.”

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Thank you so much for your lovely feedback, Megane :)

“Very happy with results. Thank you all for make me feel confident to smile 😁”

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You are most welcome. Thank you :)

“Very good treatment. Friendly team of staff and pleased with the results.”

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Thanks so much :)

“Unfortunately I’m currently to happy with my results. I feel like my teeth should have been filed more but when I requested this I was told it’s better to have bigger teeth which I don’t feel is correct. My tooth on my right side is still too low and has not straightened in line with the top row teeth.”

Helpful Report

Dear Hamda, I'm sorry to hear this. We will contact you today to arrange an appointment to review your results and explore your options. We want you to be delighted with your new smile. Best wishes, Alice

“Excellent service. I’m very pleased with the results!”

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Hooray! Thank you :)

“Really nice staff, always helpful and accommodating. Braces were a really good fit, much better than anyone else I know who's had them done elsewhere. Opening hours were a godsend for being able to get all the treatment done at a convenient time to me.”

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Hi Melody, that's great to hear. Thank you so much :)

“Exceptional customer service from all, a lot of detail to care. The clinical team explain things clearly without the use of jargon and consistently go above and beyond to provide expert care. All praise to Dr. Kia and her associates. New reception staff member is also very kind and welcoming.”

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Thank you so much for your lovely feedback. We'll make sure this is shared with the whole team :)

“Very happy with my results and the service was excellent from beginning to end :)”

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Hooray! Thank you :)

“Very professional staff and they know exactly what they doing for your care. I love the result of my teeth😁. Good and lovely place and friendly people. Very quick response to the email when you want to reschedule your time of appointment. Would definitely recommend to other people.”

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That's so lovely to hear! Thank you so much :)

Sensu is rated 4.8 based on 197 reviews