Send My Bag Reviews

Name: Send My Bag
Rating: 4.78

4.8 Rating 1,307 Reviews

96 %

of reviewers recommend Send My Bag

Company Reviews

Metrics

4.8

Based on 1,307 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Send My Bag 5 star review on 5th March 2025

Giulia

Send My Bag 5 star review on 26th October 2023

Wendy

Send My Bag 5 star review on 1st August 2023

Frances

Send My Bag 5 star review on 20th January 2023

Denis

Send My Bag 5 star review on 30th May 2022

Christina

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For me, given my proclivity for luggage related stresses, disasters, complications, unanticipated & substancial expenses and, most importantly, the shameful inconveniences caused to others by my habitual inability to 'pack light' (despite genuine, heartfelt & sincere attempts) make the benefits of the service outweigh the cost. The reason I deducted a star is not due to cost, but 'Send My Bag's' labeling requirements and procedures. My travels are impromtu, to places & accomodation that lack accesibility to printers, not to mention the specific requirements of SMB for luggage tag holders. The 'Tag Holders,' offered free via 'postal delivery' is, quite simply, ridiculous for those traveling with no set accomodation.”

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Posted 1 week ago

“went smooth, the courier were professional, and the website was clear.”

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Posted 2 months ago

“They handle my package well. Thank you.”

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Posted 3 months ago

“Everything was okay. The service might not choose the cheapest post option, but everything was good”

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Posted 5 months ago

“My suitcase was picked up on Monday on 48 hour delivery but did not arrive until Saturday Uk delivery. On the return journey the suitcase was picked up on a Tuesday and returned to me on Friday which is what should happen. I find the service good and booking very simple.”

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Posted 6 months ago

“Communication with support team was easy. The only thing I found a bit inconvenient is that pick up time frame was between 9am and 6pm so I would have been waiting for a while, I decided to drop off my bag at the nearest DHL and the rest of the process was rather easy. My bag got delivered on time, the handle was a bit wobbly when I picked it up but I must admit it was a cheap suitcase so it doesn't surprise me.”

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Posted 7 months ago

“Everything fine. It would nevertheless be better if the time of collection was more precise. From 9.00 to 18.00 is too much and sometimes difficult to arrange for someone who cannot be at home the entire day”

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Posted 7 months ago

“overall good service. the communications and added payment with DHL were not clear and received better communications from DHL directly vs Send My Bag. was also delivered a day late and not communicated via Send My Bag”

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Posted 7 months ago

“Perfect pickup. Delivered in a timely fashion, bag and contents in original state. Would use again.”

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Posted 10 months ago

“Service was great, however it would have been better to have more precise estimates for pickup and delivery times”

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Posted 11 months ago

“Good service from start to finish”

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Posted 11 months ago

“Everything went well except the etiquette.”

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Posted 11 months ago

“Good company, delivery on time, but parcel collection times should be reduced to shorter times of the day!”

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Posted 11 months ago

“The pick up was amazing and delivered in 24 hours. While I understand it can take 48 hour. My bag was collected just before lunchtime on Thursday and I didn’t get it until just before lunchtime on the following Monday. I know weekends don’t count, but it felt like forever to get it returned. Hence 5 stars for 1st collection and 4 stars for returning the bag. Also my case was incredibly dusty/grubby on return.”

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Posted 11 months ago

“Good price. Hitch-free, speedy and no issues at all”

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Posted 11 months ago

“Worth the expense. Easy to use.”

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Posted 1 year ago

“The service was good, I received everything I sent in the same way.”

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Posted 1 year ago

“One thing that should be improve is the notification of what time the parcel will be arrived, eventhough using range interval, but it will help us as a student to manage our time in class of when to be ready at home.”

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Posted 1 year ago

“Excellent service; price was good, bags arrived on time, the only problem was attaching the shipping information. The information providedafter booking should explain more clearly how important is the plastic bag for the UPC and bag content. In the end, I made one.”

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Posted 1 year ago

“Followed the directions precisely and every part of the shipping process was executed perfectly!”

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Posted 1 year ago

Send My Bag is rated 4.8 based on 1,307 reviews