Send My Bag Reviews

Name: Send My Bag
Rating: 4.78

4.8 Rating 1,307 Reviews

96 %

of reviewers recommend Send My Bag

Company Reviews

Metrics

4.8

Based on 1,307 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Send My Bag 5 star review on 5th March 2025

Giulia

Send My Bag 5 star review on 26th October 2023

Wendy

Send My Bag 5 star review on 1st August 2023

Frances

Send My Bag 5 star review on 20th January 2023

Denis

Send My Bag 5 star review on 30th May 2022

Christina

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“sent me a bill for oversize charge, picture sent back showing bag clearly within declared size then no followup”

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Posted 6 months ago

“The service was terrific, but a week or so after my clubs arrived, they sent me an email claiming my bag was bigger than I had specified (it wasn't) and trying to collect more than $500 extra from me when the original charge was less than $200.”

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Posted 7 months ago

“This is my 2nd tme using this service to ship personal items from the U.S. to Italy. The 1st time went very smoothly but this time has not been a good experience. 1. I was charged a $90 rural location charge even though I shipped to the same location as the 1st shipment. 2. They are still charging extra fees for a gas surcharge AND 3. They are trying to bill me $60 extra literally weeks after completing my shipment claiming my boxes were larger dimensions than reflected in my order even though they were not. The boxes were beat up and mis-shapen by them being tumbled and thrown around (3 things broken inside). This is the reason the box dimensions differed.I recommended SMB numerous time for the 1st round. Will not be recommending them again unfortunately.”

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Posted 9 months ago

“The box arrived torn. Also they made me pay extra after a few days and i had already thrown out the box so i could not measure it and send pictures. I had gotten the specific measurements just so i could send it through send my bags”

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Posted 1 year ago

“Complete scam”

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Posted 1 year ago

Thanks for taking the time to leave a review. I can see your shipment was recorded as exceeding the size allowance purchased and an additional fee applied. A member of our team reached out to you on 5th Jan explaining how to dispute the charge but we did not hear back. I can see the team have reached out again this week explaining how you can dispute the charge.

Posted 1 year ago

“They charged more after delivering the item”

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Posted 1 year ago

“I used this service all the time and recommend to everyone. I booked a bag for my mother from Ireland to Portugal and had had to pay a remote fee which I never had to before and was told it was a system error so would be refunded but I had to pay it first then claim refund! I booked it well I and advance to arrive before the date it was needed to then receive and e-mail saying it was going to take longer! I contacted her he helpline and was told I could get it sent express enabling would have to pay and extra £100! I am disgusted over this as I bragged so much about what a great service it was. I had to cancel in the end and get it brought over on the plane by a family member. I won’t be recommending again that’s for sure”

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Posted 2 years ago

Dear Nicola, Thanks for taking the time to leave a review and I apologise for the inconvenience experienced on this occasion. During the booking process our system usually displays an estimated transit time based on live information being received from our network. If live information is unavailable, a transit time is displayed based on historical data, with a warning that the transit time will update once the live system is available. I can see in the case of your booking the live system was unfortunately unavailable at the time of booking. I appreciate the inconvenience this may cause, however as the warning was displayed and as the live system was available and transmitted the updated estimated transit time within 20 minutes of booking, the customer service team would be unable to offer a free upgrade to the express service. I am glad the team were able to arrange a fast no quibble 100% refund and I hope you may give us another chance again in the future. Many Thanks, Send My Bag

Posted 2 years ago

“The service was great until after it landed. Then wanted extra money for claiming it was over the size. To dispute you needed photos of the measurements and weight of box. Of course by this time the box had been unpacked and discarded. So take photos when sending!! Which they do not tell you”

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Posted 2 years ago

“everytime they try to charge extra value after the bag received in good addition.”

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Posted 2 years ago

“Sent a bag for £19.99 ,then recieved an email claiming it was over weight which was impossible as it was a standard case full of clothes and an invoice for £42 ,total rip off ,won’t use again”

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Posted 3 years ago

Hi David, Thanks for taking the time to leave your review and sorry to hear about the oversize fee. Looking at your order I can see the charge was based on size rather than weight. All items have their dimensions scanned as they move through the network and if they are found to exceed the allowance paid for a charge is raised. Mistakes are rare but can happen, in the email sent notifying you of the charge there is also information on how to dispute it, please have a look at that email and if you would like to dispute it send us an email at reviews@sendmybag.com and we'll be happy to help.

Posted 3 years ago

“I had to pay for customs even if they were personal belongings because they made a mistake. I talked many times to customer service, escalated it to the manager and still don't have 200Euros back. They said customs don't approve their claim. Send my bag should cover their customers for their mistakes.”

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Posted 3 years ago

“Why did you charge me an extra £30.”

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Posted 3 years ago

“My boxes are damaged upon arrival. Not recommended.”

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Posted 3 years ago

“I had to pay high import duties, SendMyBag should have mentioned that before.”

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Posted 3 years ago

“Too many silly restrictions. I then can send it by post.”

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Posted 3 years ago

“Too expensive!!!”

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Posted 3 years ago

“I could not believe that state in which my luggage had arrived in. I felt the process of prepping the bag to send it was a massive hassle.”

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Posted 3 years ago

“Very bad experience take more then a month to receive my bag and the link me to DHL and got charged for other 100£ for the costumes fee”

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Posted 3 years ago

“Worst experience ever, the boxes they were completely, smashed, for sure I wouldn't use it or recommend to anyone, anymore”

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Posted 4 years ago

“Excellent organisation, can't speak too highly of the service provided and the efficiency of the people when dealing with any enquiries. The relief of not having to bother with luggage is immense....a big Thank You to Send my Bang”

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Posted 5 years ago

Send My Bag is rated 4.8 based on 1,307 reviews