Send My Bag Reviews

Name: Send My Bag
Rating: 4.78

4.8 Rating 1,282 Reviews

96 %

of reviewers recommend Send My Bag

Company Reviews

Metrics

4.8

Based on 1,282 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Send My Bag 5 star review on 26th October 2023

Wendy

Send My Bag 5 star review on 1st August 2023

Frances

Send My Bag 5 star review on 20th January 2023

Denis

Send My Bag 5 star review on 30th May 2022

Christina

Send My Bag 5 star review on 11th March 2022

Judith

Anonymous

Anonymous // 01/01/2019

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“Excellent service Kept me informed as to where about My bag was. Would certainly use you again. Thank you.”

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Posted 5 years ago

“My experience with SendMyBags out of Milan, and their lack of attention to my requests to get a phone call to discuss was shocking. I had to delay my trip home for two days and actually deliver the bags myself to a local FedEx office because FedEx wouldn't pick up my bags on three scheduled occasions. Seems like FedEx didn't know/understand the SendMyBags process and wouldn't pick-up.”

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Posted 5 years ago

“I would never use sendmybag.com ever again, and, if you are moving from outside Europe to the UK, I recommend that you do not use them either, unless you are absolutely certain you can get a TOR code beforehand (which is not always possible). Otherwise DHL (the company that does all the heavy lifting for sendmybag.com) will send you a gigantic invoice for import duties. And, DHL don't just charge the duties, they add the cost of entering the lines into the computer (at an extortionate rate). So, even if you try to reclaim the duties back from HMRC later, you cannot reclaim DHL's admin costs. Sendmybag.com does not tell you this - they tell you everything will be fine without a TOR code. In hindsight, I could have just used DHL directly, and at least I would have saved a bit of money on the sendmybag.com fee.”

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Posted 5 years ago

“Great service, everything shipped carefully and arrived on time.”

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Posted 5 years ago

“On time but shame DHL don't work weekends.”

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Posted 5 years ago

“I have already written a (favourable) review, but I will give another 5 stars!”

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Posted 5 years ago

“excellent service. Prompt collection; prompt delivery. Helps avoid hassle at airport”

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Posted 5 years ago

“Restored my faith in bag carriers the system was faultless from start to finish. Thank you Send My Bag team.”

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Posted 5 years ago

“Good communication and easy set up however my suitcase was damaged and has a big hole in the side of it.”

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Posted 5 years ago

“I used send my bags for the second time and the service is great, the only issue is that this time my luggage was broken when it arrived.”

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Posted 5 years ago

“Fast, cheap and perfectly on time, as always!”

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Posted 5 years ago

“Good service, would have given a Very good, but the wide time range over collection is the only down point. Morning or Evening would be good and then confirmation 1 hour ahead as at present would make life a great deal easier. Other than that, system worked very well indeed and was greatly appreciated by me.”

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Posted 5 years ago

“the bag was picked up on a monday at noon in London and was delivered to the destination on thursday morning in Madrid. Great service!”

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Posted 5 years ago

“Excellent service with value for money. Takes the drudge out of lugging heavy items abroad and within the UK. Keep it up. thanks”

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Posted 5 years ago

“Nice !!”

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Posted 5 years ago

“Used it many times, never had an issue. Always a great service!”

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Posted 5 years ago

“Always an amazing service! The app is easy and good working and the shipments have always been punctual and successful, moreover the people of the shipagencies chosen are kind and helpful.”

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Posted 5 years ago

“Send My Bag is a fantastic, cheap and efficient way to send stuff abroad! Recommended”

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Posted 6 years ago

“Very fast. Excellent service.”

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Posted 6 years ago

“Very good and reliable company to use. Definitely I will recommend them to all friends and family..”

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Posted 6 years ago

Send My Bag is rated 4.8 based on 1,282 reviews