Send My Bag Reviews

Name: Send My Bag
Rating: 4.77

4.8 Rating 1,240 Reviews

96 %

of reviewers recommend Send My Bag

Company Reviews

Metrics

4.8

Based on 1,240 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Send My Bag 5 star review on 26th October 2023

Wendy

Send My Bag 5 star review on 1st August 2023

Frances

Send My Bag 5 star review on 20th January 2023

Denis

Send My Bag 5 star review on 30th May 2022

Christina

Send My Bag 5 star review on 11th March 2022

Judith

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Driver was really, really helpful.”

Helpful Report

Posted 8 months ago

“I had always a great experience..”

Helpful Report

Posted 8 months ago

“Love the service, have used the service twice, and will definitely use Send my Bag again.”

Helpful Report

Posted 8 months ago

“I had a great experience. My bag arrived, and quicker than I had anticipated when sending from Germany to the UK. The information about parking is really good. However I think there should be a little more information about the labels you can use on the outside, because I didn’t have time to get the proprietary equipment delivered, and I also didn’t know where in Germany to get the right supplies. I think in the future it would be great if send my bag would provide some information on the basic supplies that you could pick up at most stationery shops. Finally, it was really hard to know when my back would be picked up, and the pick up driver visited my location about 10 minutes before the end of the window. So, although he did show up, there was no way to be sure, and I was afraid I was going to miss my train. I know it’s hard to really coordinate well with the logistic partners in each and every location, but even so I think there should be a better ability to plan for pick up or drop off. Ultimately, everything worked out for the best. Better ability to communicate with either your driver or with a representative who can coordinate with your specific driver would really improve the service. Even so, my bags arrived where they needed to arrive safely, and I am overal satisfied with the service and would probably use it again.”

Helpful Report

Posted 8 months ago

“Great service. The procedure was clear, very easy to book. The delivery arrived earlier than expected and the tracking worked really well.”

Helpful Report

Posted 8 months ago

“Excellent service . Highly recommended .”

Helpful Report

Posted 8 months ago

“Quick and perfect”

Helpful Report

Posted 8 months ago

“One thing that should be improve is the notification of what time the parcel will be arrived, eventhough using range interval, but it will help us as a student to manage our time in class of when to be ready at home.”

Helpful Report

Posted 8 months ago

“It was a good service!”

Helpful Report

Posted 8 months ago

“Your company is characterized by flexibility and availability towards the customer and the couriers are punctual.”

Helpful Report

Posted 9 months ago

“Very punctual and easy to use”

Helpful Report

Posted 9 months ago

“Great service, fast and reliable.”

Helpful Report

Posted 9 months ago

“Good price, good service”

Helpful Report

Posted 9 months ago

“Smooth, quick, and efficient.”

Helpful Report

Posted 9 months ago

“Excellent service; price was good, bags arrived on time, the only problem was attaching the shipping information. The information providedafter booking should explain more clearly how important is the plastic bag for the UPC and bag content. In the end, I made one.”

Helpful Report

Posted 9 months ago

“simply amazing!!!”

Helpful Report

Posted 9 months ago

“Very smooth transaction. Excellent service”

Helpful Report

Posted 9 months ago

“Really good experience! Sending the box was quick and easy, and it all arrived safe and in good state. Would definitely use again and very much recommend.”

Helpful Report

Posted 9 months ago

“Complete scam”

Helpful Report

Posted 9 months ago

Thanks for taking the time to leave a review. I can see your shipment was recorded as exceeding the size allowance purchased and an additional fee applied. A member of our team reached out to you on 5th Jan explaining how to dispute the charge but we did not hear back. I can see the team have reached out again this week explaining how you can dispute the charge.

Posted 9 months ago

“GREAT SERVICE COLLECTED PM DAY1 DELIVERED AM DAY 2”

Helpful Report

Posted 9 months ago

Send My Bag is rated 4.8 based on 1,240 reviews