Send My Bag Reviews

Name: Send My Bag
Rating: 4.77

4.8 Rating 1,240 Reviews

96 %

of reviewers recommend Send My Bag

Company Reviews

Metrics

4.8

Based on 1,240 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Send My Bag 5 star review on 26th October 2023

Wendy

Send My Bag 5 star review on 1st August 2023

Frances

Send My Bag 5 star review on 20th January 2023

Denis

Send My Bag 5 star review on 30th May 2022

Christina

Send My Bag 5 star review on 11th March 2022

Judith

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Always use this service. Very convenient n fuss free. Strongly recommend this company.”

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Posted 2 years ago

“Reliable, fast & well priced service”

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Posted 2 years ago

“Great customer service representatives, helpful information and pickup and delivery as scheduled”

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Posted 2 years ago

“The service was good, with pick up and arrival on time, as well as bags intact....thank you, Send My Bag, you're a great option !!!”

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Posted 2 years ago

“Fantastic service! Collected the bag and it arrived the next day! Highly recommend.”

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Posted 2 years ago

“Was quick, simple, and easy.”

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Posted 2 years ago

“My bag arrived ahead of time -- the arrival was confirmed by a photo showing the suitcase at the open door of my destination! Wonderful personnel at each step. What a great system that was delivered in a very timely fashion.”

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Posted 2 years ago

“Price was reasonable and bag arrived intact and early! Picked up from our home and dropped off at our daughter's dorm. Quite easy. Packing to customs' specifications was a little challenging - read all instructions carefully (requires inventorying items and leaving certain things out). It would be even better if all the forbidden items were listed more clearly in one place, though instructions were generally clear and thorough. It would also help if DHL would offer a narrower pickup window than a full day.”

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Posted 2 years ago

“all arrived fairly quickly and in one piece :)”

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Posted 2 years ago

“Really superb and fast service, and the customer service team was extremely courteous and efficient. My bags arrived in Europe a day earlier, the pricing is very affordable. I will definitely use send my bag again. The process is so easy!”

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Posted 2 years ago

“Fabulous service which I wish I had discovered sooner! Staff were very helpful and bags were collected and delivered on time for a reasonable sum. Will definitely be using again.”

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Posted 2 years ago

“Exactly as described! We were going to be in Europe for a week of cycling, but to get there we needed two connections. We really didn't want to take a chance with checking our bags given all the recent horror stories, so we took a chance on SendMyBag. It was a flawless experience! Our bag arrived exactly when they said it would and it was in great shape. Highly recommend!”

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Posted 2 years ago

“Really good instructions and communication. Found this a very cost effective way of sending a case form the USA to home whilst working with camp America.”

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Posted 2 years ago

“Super efficient and fast! I really recommend this service”

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Posted 2 years ago

“Best travel aide I have found!”

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Posted 2 years ago

“excellent communication and service. will definitely use again.”

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Posted 2 years ago

“Favourite shipping service!”

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Posted 2 years ago

“Fantastic service and well priced”

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Posted 2 years ago

“Very impressed with the service. The process was completely smooth and I’ve also recommended it to my friends. I have two suggestions 1) It would be even better if the driver calls us when he arrive at the location 2) You should allow us to drop our package at some pickup/service points so that we need not stay at our home the entire day just to hand over our bags especially when you can’t promise particular time window when the driver arrives.”

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Posted 2 years ago

“I used this service all the time and recommend to everyone. I booked a bag for my mother from Ireland to Portugal and had had to pay a remote fee which I never had to before and was told it was a system error so would be refunded but I had to pay it first then claim refund! I booked it well I and advance to arrive before the date it was needed to then receive and e-mail saying it was going to take longer! I contacted her he helpline and was told I could get it sent express enabling would have to pay and extra £100! I am disgusted over this as I bragged so much about what a great service it was. I had to cancel in the end and get it brought over on the plane by a family member. I won’t be recommending again that’s for sure”

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Posted 2 years ago

Dear Nicola, Thanks for taking the time to leave a review and I apologise for the inconvenience experienced on this occasion. During the booking process our system usually displays an estimated transit time based on live information being received from our network. If live information is unavailable, a transit time is displayed based on historical data, with a warning that the transit time will update once the live system is available. I can see in the case of your booking the live system was unfortunately unavailable at the time of booking. I appreciate the inconvenience this may cause, however as the warning was displayed and as the live system was available and transmitted the updated estimated transit time within 20 minutes of booking, the customer service team would be unable to offer a free upgrade to the express service. I am glad the team were able to arrange a fast no quibble 100% refund and I hope you may give us another chance again in the future. Many Thanks, Send My Bag

Posted 2 years ago

Send My Bag is rated 4.8 based on 1,240 reviews