Send My Bag Reviews

Name: Send My Bag
Rating: 4.78

4.8 Rating 1,282 Reviews

96 %

of reviewers recommend Send My Bag

Company Reviews

Metrics

4.8

Based on 1,282 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Send My Bag 5 star review on 26th October 2023

Wendy

Send My Bag 5 star review on 1st August 2023

Frances

Send My Bag 5 star review on 20th January 2023

Denis

Send My Bag 5 star review on 30th May 2022

Christina

Send My Bag 5 star review on 11th March 2022

Judith

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with the service. The process was completely smooth and I’ve also recommended it to my friends. I have two suggestions 1) It would be even better if the driver calls us when he arrive at the location 2) You should allow us to drop our package at some pickup/service points so that we need not stay at our home the entire day just to hand over our bags especially when you can’t promise particular time window when the driver arrives.”

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Posted 2 years ago

“I used this service all the time and recommend to everyone. I booked a bag for my mother from Ireland to Portugal and had had to pay a remote fee which I never had to before and was told it was a system error so would be refunded but I had to pay it first then claim refund! I booked it well I and advance to arrive before the date it was needed to then receive and e-mail saying it was going to take longer! I contacted her he helpline and was told I could get it sent express enabling would have to pay and extra £100! I am disgusted over this as I bragged so much about what a great service it was. I had to cancel in the end and get it brought over on the plane by a family member. I won’t be recommending again that’s for sure”

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Posted 2 years ago

Dear Nicola, Thanks for taking the time to leave a review and I apologise for the inconvenience experienced on this occasion. During the booking process our system usually displays an estimated transit time based on live information being received from our network. If live information is unavailable, a transit time is displayed based on historical data, with a warning that the transit time will update once the live system is available. I can see in the case of your booking the live system was unfortunately unavailable at the time of booking. I appreciate the inconvenience this may cause, however as the warning was displayed and as the live system was available and transmitted the updated estimated transit time within 20 minutes of booking, the customer service team would be unable to offer a free upgrade to the express service. I am glad the team were able to arrange a fast no quibble 100% refund and I hope you may give us another chance again in the future. Many Thanks, Send My Bag

Posted 2 years ago

“Excellent service and boxes arrived unharmed and on time. Thanks”

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Posted 2 years ago

“Great service and very reliable.”

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Posted 2 years ago

“Difficulty in properly completing the shipping form. Timely delivery once shipped.”

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Posted 2 years ago

“I researched these services pretty thoroughly before settling on one, so going in I was confident that SendmyBag was a good choice. Of course you don't really know until you do it. Everything worked out well for me and the bag arrived on time. The only (minor) negative is the short list of things you can't ship this way, and I get the feeling customs is pretty strict about it. For example, only one device with a battery is allowed, and an Apple AirTag will count as that device. If you have a polycarbonate bag, I would recommend buying a protective cover for it, and I would also recommend filling up any empty areas of your luggage with paper towels, or something to give it structure. Overall, my experience was excellent, and I would happily use the service again. My experience was a 5 out of 5.”

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Posted 2 years ago

“After I got through all the restrictions of what to pack, the communication and actual pickup and delivery services were spot on. Thanks for simplifying my European travel.”

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Posted 2 years ago

“I had my luggage went from the US to Paris, France and it was the best decision. My luggage arrived safely and timely. It helped make our trip easier. I highly recommend!!”

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Posted 2 years ago

“Great service from start to finish, very helpful when things got a little complicated with import duties and took care of the lot. Highly recommended.”

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Posted 2 years ago

“Customer Service was kind and available. I would recommend the service”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“They came and took my bag when they said they would, and dropped it the other end wgen they said they would. Thats it, no hassle. I do recommend you use those tags they send you. It makes everything truly easy. It costed 30 quid abd saved me three cabs and plenty of headache. Go for it!”

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Posted 2 years ago

“Good service, arrived on time”

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Posted 2 years ago

“Great service Very quick”

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Posted 2 years ago

“⭐️⭐️⭐️⭐️⭐️ Service as usual- I recommend you all the time”

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Posted 2 years ago

“I never have to worry about anything I send with Send My Bag - the service is easy to schedule and very reliable. This is the only service I use internally to send my personal belongings.”

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Posted 2 years ago

“Excellent service! Highly recommend!”

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Posted 2 years ago

“The bag was collected on time & delivered on time. A good value & efficient service”

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Posted 2 years ago

“Reliable service- picked up and delivered in due dates.”

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Posted 2 years ago

“Great service. Pick up was easy in time and effortless. Delivery was on time - would def use again”

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Posted 2 years ago

Send My Bag is rated 4.8 based on 1,282 reviews