Send My Bag Reviews

Name: Send My Bag
Rating: 4.77

4.8 Rating 1,240 Reviews

96 %

of reviewers recommend Send My Bag

Company Reviews

Metrics

4.8

Based on 1,240 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Send My Bag 5 star review on 26th October 2023

Wendy

Send My Bag 5 star review on 1st August 2023

Frances

Send My Bag 5 star review on 20th January 2023

Denis

Send My Bag 5 star review on 30th May 2022

Christina

Send My Bag 5 star review on 11th March 2022

Judith

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I searched online for an easy way to send an extra suitcase to Australia after visiting the UK recently. I had to arrange things very quickly, and found this company. I did need some help with the completion of the online forms, and you will need access to a printer. I telephoned the company with a question. The call was answered quickly and assisted me to understand the process (I'm over 70 and not as tech savvy). Collection and delivery of my suitcase from the UK to Western Australia was extremely efficient and easy, and was very quick considering it was sent over the Christmas/New Year period. I really appreciated the door to door service, as had to leave my bag with relatives for pick up. If you need a quick, no fuss, door to door service, this one is excellent. Highly recommended.”

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Posted 1 year ago

“Love this service - -have used it multiple times. Prompt, efficient and economical. Highly recommend this service.”

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Posted 1 year ago

“We had not heard of Send My Bag before but when I compare shipping prices with other services that I had heard of, Send My Bag was extremely reasonable. We shipped our bags from Hutto, Texas to Paris, France. We had anxiety since we'd not shipped our luggage ahead before when we traveled, but Send My Bag was efficient and professional and our bags arrived exactly on schedule!”

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Posted 1 year ago

“excellent service received. parcel was delivered on time without any hassle”

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Posted 1 year ago

“Perfect service”

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Posted 1 year ago

“Easy to work the app Regular updates sent Pretty affordable”

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Posted 1 year ago

“Delivery was good, ease of dealing with customer service was great, but our lovely new suitcase was effectively destroyed in transit. SMB did offer partial restitution but not enough to cover the replacement bag. We travel quite a bit for work and have never had a bag damaged so severely! Go ahead and use them but don't trust that your hard-side suitcase will survive intact!”

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Posted 1 year ago

“Great door to door service but bag damaged on arrival”

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Posted 1 year ago

“Fantastic personal service and a brilliant idea for hassle free travel to send heavy luggage with "Send my bag" and save on airline tickets.”

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Posted 1 year ago

“good but would like some idea of time of collection to be given”

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Posted 1 year ago

“Box collected on time and delivered next day, brilliant service.”

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Posted 1 year ago

“Helpful love people to talk to along the way of filling in forms!”

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Posted 1 year ago

“Efficient, fast and reliable.”

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Posted 1 year ago

“Great job! Very efficient and cost effective way to send something to Australia or South Korea! I will be using them again.”

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Posted 1 year ago

“I've had a really great experience with them sending six bags from France to the USA. I had a lot of questions and their customer service, through chat, was excellent, very responsive and knowledgeable. Make sure to list your content before closing and taping your bags though! The bags were delivered to my home in 3 separate shipments (apparently this is due to the customs) and in good shape. The first shipment was delivered only 3 days after pick up.”

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Posted 1 year ago

“Very good service my luggage arrived on time and no problems collecting it”

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Posted 1 year ago

“O serviço é muito bom, já usei duas vezes e foi ótimo.”

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Posted 1 year ago

“Great service very efficient. Constant updates. Would recommend to anyone.”

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Posted 1 year ago

“Excellent service picked up no fuss arrived on time everyone happy”

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Posted 1 year ago

“Brilliant service thanks”

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Posted 1 year ago

Send My Bag is rated 4.8 based on 1,240 reviews