Send My Bag Reviews

Name: Send My Bag
Rating: 4.77

4.8 Rating 1,240 Reviews

96 %

of reviewers recommend Send My Bag

Company Reviews

Metrics

4.8

Based on 1,240 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Send My Bag 5 star review on 26th October 2023

Wendy

Send My Bag 5 star review on 1st August 2023

Frances

Send My Bag 5 star review on 20th January 2023

Denis

Send My Bag 5 star review on 30th May 2022

Christina

Send My Bag 5 star review on 11th March 2022

Judith

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service, this is the second time I use it and I am genuinely impressed by the speed and accuracy. Will 100% use again”

Helpful Report

Posted 3 years ago

“Awesome service. I would really recommend it. My suitcase arrived on time and the team was really helfpul over the course of the process.”

Helpful Report

Posted 3 years ago

“Good service, I felt that the bags stayed in Auckland for a long time and could have reached Oakura before Xmas. The paper work before the bags were collected was a lot of admin but understand this is NZ customs”

Helpful Report

Posted 3 years ago

“All good. We will use this service again for sure.”

Helpful Report

Posted 3 years ago

“As always excellent service , fantastic communication , great way of receiving Christmas presents etc thank you 😊”

Helpful Report

Posted 3 years ago

“Excellent service from start to finish, highly recommend to people who have family living abroad..”

Helpful Report

Posted 3 years ago

“The very helpful staff of Send my Bag supported me through the more daunting requirements of international customs demands. MJP”

Helpful Report

Posted 3 years ago

“Very good service, reliable, they sent me labels and custom documents next day( next day delivery a bit expensive) and parcels were delivered on time really fast, no problems at all. Thank you”

Helpful Report

Posted 3 years ago

“The list of illegal items is too large. Lots of filling information.”

Helpful Report

Posted 3 years ago

“Service was perfect again! This is the second time I used Send my Bag, this time to send a suitcase to Australia. It all went through without a hitch! Thank you.”

Helpful Report

Posted 4 years ago

“Have used this service and recommend to others many times first class 😊”

Helpful Report

Posted 4 years ago

“Everything was smooth, fast and on time, my only critical feedback would be that the suitcase arrived in rather bad condition on the outside, it would be great to get it wrapped in cling wrap at the airport. Not sure if this is possible re. security? But in future I'll be looking into these options to protect the outer case.”

Helpful Report

Posted 4 years ago

“I was hoping this would lessen my burden of travelling internationally, but unfortunately it added to it. Mostly seemed to be an issue on the German side with DHL here, but I wish that Send My Bag had been more helpful and forthcoming in helping me navigate the situation and know what to expect.”

Helpful Report

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

“We sent a cardboard box with a microwave oven inside. With plenty of packing inside, our package arrived in Great condition. Well done.”

Helpful Report

Posted 4 years ago

“Very convenient and effective.”

Helpful Report

Posted 4 years ago

“I had an awesome experienced with Send My Bag. From the time that I had a hance to chek the review, check the app and others. I also can asked question and chat a customer service whenever I am in doubt about my luggage. Personal request like calling me when they will pcik up the luggage was also provided. Pick up date and time was prompt, tracking services for my luggage was updated and more importantly the delivery time in Sweden whic I appreciate very much because I am already here when the luggage arrived. Nothing was missing, prompt pick up and delivery date and time. Also delivery information was prompt. I have a really great experience. The fee was a bit high and expensive however when you talk about convenience its worth it. Thanks Send My Bag. Keep it up.”

Helpful Report

Posted 4 years ago

“Perfect and arrived on time to the recipient”

Helpful Report

Posted 4 years ago

“Service is great. Pound for pound, a very competitive offering.”

Helpful Report

Posted 4 years ago

“Very practical! Luggages sometimes don’t arrive all the same day so you’d rather anticipate a little bit.”

Helpful Report

Posted 4 years ago

Send My Bag is rated 4.8 based on 1,240 reviews