Send My Bag Reviews

Name: Send My Bag
Rating: 4.77

4.8 Rating 1,240 Reviews

96 %

of reviewers recommend Send My Bag

Company Reviews

Metrics

4.8

Based on 1,240 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Send My Bag 5 star review on 26th October 2023

Wendy

Send My Bag 5 star review on 1st August 2023

Frances

Send My Bag 5 star review on 20th January 2023

Denis

Send My Bag 5 star review on 30th May 2022

Christina

Send My Bag 5 star review on 11th March 2022

Judith

Anonymous

Anonymous // 01/01/2019

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“Extremely fast. Easy to use. Reliable. Frequent tracking updates and arrived extremely fast when shipped from Australia to England.”

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Posted 1 year ago

“Excellent service, beats booking a bag on flight.”

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Posted 1 year ago

“Had a perfect experience. Carried my suitcase to Italy, where it was picked up, on time. I put a hold on the bag, to deliver 10 days later, and it arrived exactly when and where it needed to be Customer service was excellent, very helpful!!!!”

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Posted 1 year ago

“I had some luggage left abroad. It was so easy. Fast, safe, simple and very reasonably priced. The agents provided helpful advice every step of the way. I could see where it was across the whole journey giving me peace of mind. Will definitely use again!”

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Posted 1 year ago

“Never a problem with domestic or international shipping.”

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Posted 1 year ago

“Super efficient”

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Posted 1 year ago

“Excellent service! I sued Send My Bag from Abu Dhabi to Ireland with absolutely no issues.”

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Posted 1 year ago

“Super easy and accommodating, esp when changing pick up dates”

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Posted 1 year ago

“A very proficient, friendly service throughout. Pick up and delivery as promised and customer service helpful. I will have no hesitation about using Send My Bag again next year.”

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Posted 1 year ago

“Hassle-free!”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“The system works really well.”

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Posted 1 year ago

“This service probably works well for certain circumstances, but my experience was far from ideal, and I don't plan to use the service again. First, all times in the bag tracker are based on the time in Ireland, which is not useful for consumers. The times should either be the time of the sending or delivering location. Second, our bags were damaged - the zippers on the suitcases were all snapped off. Generally, the bags took a significant beating. Maybe the company should recommend against using luggage. Third, our delivery location was somewhat remote, which drove up the cost. Fourth, the company simply didn't pick up the bags on the scheduled date, which meant the bags could have been stolen. Fifth, for the pickup from location 1, they came and knocked on the door, but for the pickup from second location, they refused to do that, so we left them out for 2 days. Sixth (and biggest problem), SendMyBag is just an intermediary - they farm out the delivery work to FedEx at al. Ultimately, there is no reason to use them instead of the direct carrier. We tried the service because we thought it would be convenient, but it really wasn't.”

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Posted 1 year ago

“Worked Well”

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Posted 1 year ago

“Efficiently arranged for my boxes to be sent from the US to the UK!”

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Posted 1 year ago

“The service was super efficient and the instructions were clear! All my bags arrived home quickly from England to the United States. I would definitely use them again!!!”

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Posted 1 year ago

“I was very happy with the help I needed to get through the paperwork. It made the difference. I am going to book Send My Bag again when I leave Europe because of the customer service. Thank you so much!”

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Posted 1 year ago

“We sent bags ahead to our holiday as there was no room in the car for everything. Worked out well. Picked up when scheduled and delivered before we arrived”

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Posted 1 year ago

“My box received on time. Very good service I would use them again to ship my package. Great service”

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Posted 1 year ago

Send My Bag is rated 4.8 based on 1,240 reviews