Send My Bag Reviews

Name: Send My Bag
Rating: 4.77

4.8 Rating 1,240 Reviews

96 %

of reviewers recommend Send My Bag

Company Reviews

Metrics

4.8

Based on 1,240 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Send My Bag 5 star review on 26th October 2023

Wendy

Send My Bag 5 star review on 1st August 2023

Frances

Send My Bag 5 star review on 20th January 2023

Denis

Send My Bag 5 star review on 30th May 2022

Christina

Send My Bag 5 star review on 11th March 2022

Judith

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tutti quanti gentili e disponibili. Servizio perfetto.”

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Posted 2 years ago

“Excellent Service”

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Posted 2 years ago

“Excellent service as always”

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Posted 2 years ago

“Everything was brilliant fast pick up after placing order, well mannered driver, polite and helpful. Delivered on time. Quite good value”

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Posted 2 years ago

“Send my Bag are a fantastic service. They are excellent value and extremely reliable From booking to delivery of the bag/box they provide updated tracking so you can follow the progress of your items. We have used many times and any time we have needed to contact customer service they have been eager to help and friendly Would highly recommend ⭐️⭐️⭐️⭐️⭐️”

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Posted 2 years ago

“My wife reached out to her friends in Singapore for advice on how to retrieve a suitcase to NZ. They all recommended Send My Bag. Very easy process including sending bag labels from the UK to Singapore on time during COVID then pick up and prompt delivery to my doorstep in NZ. Best price option too. Thoroughly recommended”

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Posted 2 years ago

“Very easy and seamless service from collection to delivery. Great that you can track the whole way”

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Posted 2 years ago

“Great service. Easy to use , everything got there in perfect condition. Reasonable price”

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Posted 2 years ago

“Amazing service!! Send My Bag made it so easy. There were more things I had to do once my bag left home, but I was given detailed instructions each time and the customer service was incredible! I will definitely use this service again.”

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Posted 2 years ago

“Good service. Very quick delivery and good communication. Clear instructions.”

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Posted 2 years ago

“This is a brilliant service for sending a box of gifts to family members in Australia. Door to door in 6-7 days. I never use anything else”

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Posted 2 years ago

“Super fast (inside 5 days Oz to UK) and kept me updated”

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Posted 2 years ago

“The website was very self-explanatory but I had specific questions. I made several phone calls to the company and each time the staff were very helpful. I was glad I ordered their labels - very robust and were included in the price (except for postage). Bags arrived in time and in one piece!”

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Posted 2 years ago

“Fast, reliable, convenient, easy. Guys you're great. It would be great also to be told a time range for the delivery and perhaps if the driver would give a call. My parcel was left outside and I didn't know about it.”

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Posted 2 years ago

“The hardest part was filling out the forms, everything else was super easy. Record time, 5 days from pick up in UK to drop off in Australia.”

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Posted 2 years ago

“Sent a bag for £19.99 ,then recieved an email claiming it was over weight which was impossible as it was a standard case full of clothes and an invoice for £42 ,total rip off ,won’t use again”

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Posted 2 years ago

Hi David, Thanks for taking the time to leave your review and sorry to hear about the oversize fee. Looking at your order I can see the charge was based on size rather than weight. All items have their dimensions scanned as they move through the network and if they are found to exceed the allowance paid for a charge is raised. Mistakes are rare but can happen, in the email sent notifying you of the charge there is also information on how to dispute it, please have a look at that email and if you would like to dispute it send us an email at reviews@sendmybag.com and we'll be happy to help.

Posted 2 years ago

“Excellent service, reasonably priced. Tracking facility useful.”

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Posted 2 years ago

“Fantastic service!”

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Posted 2 years ago

“I’ve used this service a few times over the years and I never have problems. This was the first time to send a carton which was a bit worse for wear upon arrival despite meeting the criteria for sending a carton. But it’s hardly surprising given the amount of handling it goes through.”

Send My Bag 5 star review on 3rd March 2022

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Posted 2 years ago

“works as expected, italy - germany was faster tha forcasted. the price is very nice. no issue so far, app+email+sms all worked.”

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Posted 2 years ago

Send My Bag is rated 4.8 based on 1,240 reviews