Send My Bag Reviews

Name: Send My Bag
Rating: 4.77

4.8 Rating 1,240 Reviews

96 %

of reviewers recommend Send My Bag

Company Reviews

Metrics

4.8

Based on 1,240 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Send My Bag 5 star review on 26th October 2023

Wendy

Send My Bag 5 star review on 1st August 2023

Frances

Send My Bag 5 star review on 20th January 2023

Denis

Send My Bag 5 star review on 30th May 2022

Christina

Send My Bag 5 star review on 11th March 2022

Judith

Anonymous

Anonymous // 01/01/2019

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“Very expensive plus hidden charges - they couldn't even provide bag tags. Bag was utterly rummaged, I may have lost things/had things stolen. Received with broken contents. Just generally very slow!”

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Posted 3 years ago

“Helpful staff and fast delivery - also came in the time slot which was nice!”

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Posted 3 years ago

“Suitcase collected and delivered as promised. Paid very small supplement for express delivery and each time delivered within 24 hrs. Cannot praise highly enough”

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Posted 3 years ago

“Send my Bag has has delivered the Service as it promised and delivered on the days it stated - in one case the day before. For an even better Service it would be good to have more specific time slots, even it was only an indication on the day when the delivery’s/collection it would be.”

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Posted 3 years ago

“Send My Bag does what it says on the tin. The bag was picked up exactly on time and arrived at the other end of the country the next day although I had been told it could take up to 2 days. Great service.”

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Posted 3 years ago

“Excellent, quick service.”

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Posted 3 years ago

“Once I had read all the information - it was pretty straightforward. The labels did not arrive though - this may be because of the country I am in or current pandemic situation so had to affix myself. This could be a NOTE for customers to allow enough time for labels to arrive. Used twice now and 2nd time super easy as I knew what I was doing !”

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Posted 3 years ago

“Fabulous door to door service! Would definitely use this company again.”

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Posted 3 years ago

“You are amazing”

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Posted 3 years ago

“Had a great experience shipping back a large, heavy suitcase from Paris to the US (NJ) as part of my relocation: incredibly easy to book and prepare my bag, and the shipping was very fast and on-time. The only thing that would make the experience better would be to know a more precise pick-up window (vs having to wait from 9-18h; DHL finally came at 16h), but I would absolutely use this service again and recommend it to others. For the size and weight of my suitcase, I know it saved me a lot of money, and it was also worth not having the aggravation of bringing it to and from the airport when I was flying with other luggage.”

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Posted 3 years ago

“I used Send my Bag from Australia to UK three times and every time was nothing short of excellent. Even during the height of the pandemic everything worked like clockwork.”

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Posted 3 years ago

“Fantastic service”

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Posted 3 years ago

“Excellent collection and delivery plus it can be tracked.”

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Posted 3 years ago

“Punctual, reliable, trustworthy. I only have good things to say. Thank you for making traveling so much easier and lighter...”

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Posted 3 years ago

“I sended my bag from London to Croatia! It was delivered in 1 week and I was very satisfied with service! Thank you!”

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Posted 3 years ago

“Great service and good price”

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Posted 3 years ago

“very good service thank you”

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Posted 3 years ago

“great service collection and delivery excellent”

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Posted 3 years ago

“Easy to use and efficient services”

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Posted 3 years ago

“Great job, very easy”

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Posted 3 years ago

Send My Bag is rated 4.8 based on 1,240 reviews