SEGBO Reviews

Name: SEGBO
Rating: 4.08

4.1 Rating 479 Reviews

77 %

of reviewers recommend SEGBO

Company Reviews

Metrics

4.1

Based on 479 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“I am leaving this review because Segbo sent me an automated email giving me the opportunity to WIN MY MONEY BACK by leaving a customer review. I will keep my fingers crossed and hope that we win a new Segbo in the competition draw to replace the faulty one, my daughter was so upset when it stopped working. I am so disappointed with the lack of after-sales support from this company. I purchased a Hoverboard and Kart for my 9-year-old Daughter for Christmas in November 2019. It broke in March 2020. The Segbo Support Team responded to my first message and advised me to carry out a master reset which I tried but unfortunately, it didn't rectify the problem. I sent a video of the fault to Segbo but they said they couldn't play my video attachment. Segbo sent me a link to upload my video via wetransfer.com. I uploaded the video and was sent an automated email response from transfer.com informing me that they would email me as soon as Segbo had downloaded the video file. They also said that the video file would only be stored for 7 days, Segbo did not download the video. I sent further messages to Segbo and they replied once more stating that they require the customer to email either a video or images that demonstrate the issue that has been reported. Without this, they won’t be able to move forward and resolve the issue. I uploaded the video again to wetransfer.com but Segbo did not download it for a second time and are now ignoring all my emails. I have just noticed further down it says 'Would you like to add photos or videos? Strengthen your review by uploading photos & videos.' Ironically there is no option to add photos or videos at any point in the review process. The Consumer Rights Act 2015 came into force on 1 October 2015. The First Six Months:- If you discover the fault within the first six months of having the product, it is presumed to have been there since the time you took ownership of it - unless the retailer can prove otherwise. During this time, it's up to the retailer to prove that the fault wasn't there when you bought it - it's not up to you to prove that it was. If an attempt at repair or replacement has failed, you have the right to reject the goods for a full refund, or price reduction if you wish to keep the product. The retailer can't make any deductions from your refund in the first six months following an unsuccessful attempt at repair or replacement.”

Helpful Report

Posted 4 years ago

“Segbo customers service was second to none only 1 call away had to get extra straps for grandsons kart just to the person on the the wheel size off wheels and order went smoothly”

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Posted 4 years ago

“Excellent product. My son enjoyed playing it.”

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Posted 4 years ago

“Good customer service, really helpful when I called up about an order and also fast delivery! My boys loves his segbo.”

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Posted 4 years ago

“Great item and after-sale service is brilliant”

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Posted 4 years ago

“Really quick delivery and superb product. Both my kids (age 4 and 8) love it!”

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Posted 4 years ago

“Great service with fast delivery. My boy absolutely loves his electric scooter, he is 12 and thinks he is the coolest kid around! The scooter itself is very robust and well made. Thank you Segbo!”

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Posted 4 years ago

“Perfect timing Even look brand new after they delivered Amazing work I would recommend to other 100 present I would even buy again”

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Posted 4 years ago

“Great gadget that by boy loves, especially the go kart attachment. The go kart is of lesser quality with the front caster wheel developing a fault / common wobble which shakes the kart at anything over walking pace. Easy transaction with really quick delivery.”

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Posted 4 years ago

“Great, my son who is 11 is obsessed with it”

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Posted 4 years ago

“Bought a board and cart for the grandson in December last year. The transaction was smooth, easy and quick. Communication was top class. Arrived on the day promised in well packed boxes. Clear and simple instruction and easily assembled. Last but not least extremely competitive on price. I would highly recommend contacting these if you are considering buying.”

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Posted 4 years ago

“Fantastic customer service. Great value for money, great delivery and kept up-to-date with order.”

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Posted 4 years ago

“My sons Segway broke a week after purchasing. We the. Had to pay £42 to have it uplifted and delivered back to company for them to fix and 4 weeks later it was returned and ‘fixed’ however same issue has happened the minute my son tried it. Looks like it hasn’t been looked at at all and they are refusing to send us a new one or give us a replacement. A VERY expensive toy and am completely dissatisfied.”

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Posted 4 years ago

“So disappointed by the after-sales and support from this company. We purchased a hoverboard and kart back in July last year for our disabled son and were thrilled with it however it broke in March. Ou family is shielding due to our son's life-threatening condition and it caused him great distress so we contacted the company for support. They responded to do a master reset which didn't work and then to video the fault which we did but since then have had no support. We have sent several emails of the fault and asking what to do next which they ignore. We have also tried to use their instant chat but as soon as we say we have a fault they stop responding. We just want to arrange to have it sent to them for them to fix but they will not respond, yet when I logged on with a different name asking about purchasing a new one they responded instantly. I appreciate COVID 19 is making things more challenging and staff have to work from home but they are completely ignoring us yet responding to people wanting new units. We were looking into getting a second unit for our daughter however after this will be going elsewhere. Shame they are clearly just a company that is interested in making money on new units and doesn't want to know after. You will love the equipment but if breaks don't expect any support.”

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Posted 4 years ago

“This amazingly simple device has comleatly changed what it means to pop out to the shops and makes life just that much easier. Their fun, fast and most importantly extreamly robust. As fun as they are, they're actually a very practical peice of technology, which in my case makes the daily commute to work so much easier! I own the all terrain modle which packs quite a punch but my favourite thing about it is that battery lasts forever. I've been in all kinds of harsh weather conditions with my trusty segbo and she carried me through it all, literally. I absolutely love Segbo becouse they have the most user friendly website, their prices are amazing compared to other websites and they deliver on time.”

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Posted 4 years ago

“Amazing my little boy said it’s the BEST birthday present he’s EVER HAD, fab customer service delivered next day even in the current climate! Have recommended the company to friends.”

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Posted 4 years ago

“Great service. My parcel was not sent at first, but once chased it was sent straight away. I ordered it during covid, so its understandable there was a delay.”

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Posted 4 years ago

“Superb product , my 10 and 12 year old absolutely love it .”

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Posted 4 years ago

“Bought two of these for both my sons they absolutely love them age(10 and 12) with the kart on or off such a good buy,. The wheels make this segbo able to go over any ground with out any problems.. All in all I’d say these are a great buy”

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Posted 4 years ago

“What an amazing piece of equipment, my son has had so much fun on this with the hover kart. He goes on it everyday and can’t wait for the morning when he can use it again. So easy to use and he picked it up straight away. So glad it comes with a carry case as it makes it A lot easier to transport. Highly recommend buying one of these from SEGBO.”

Helpful Report

Posted 4 years ago

SEGBO is rated 4.1 based on 479 reviews