SEGBO Reviews

Name: SEGBO
Rating: 4.08

4.1 Rating 479 Reviews

77 %

of reviewers recommend SEGBO

Company Reviews

Metrics

4.1

Based on 479 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 234 4665

Email:

support@segbo.co.uk

Location:

United Kingdom

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great item - extremely sturdy and our kids love it. Bought the cart bundle at the same time and the kids really enjoy riding on the cart. Battery seems to last just under an hour with the cart attached - not sure if this is the norm so will keep trying and see if I can get a longer life on it. Would definitely recommend to anyone looking to buy a hoverboard.”

Helpful Report

Posted 2 years ago

“My son had this for Christmas nd he hasn’t been off it since. He has used it both indoor and outdoor and then attached the kart for further fun. His friends and siblings have all had a go enjoyed it so much that one of them has ordered one for themselves too. A great feature was the Bluetooth speakers”

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Posted 2 years ago

“Appalling Customer Service. Board has been with them for weeks and weeks on end being repaired. No one to speak to and find out the truth of where the board is. Now been missing for 4 weeks. Do not trust this company with your child's Christmas. I wish I could give them a Zero”

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Posted 3 years ago

“Please do not buy from this company. They have messed me about since October with delivery and after me asking for a refund last month (since the product never showed up), they still have my money. I have chased and chased to get my money back and they just keep saying it's been passed to finance. I'll be taking this further to the ombudsman. Segbo's customer service is disgustingly bad and I feel at a loss.”

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Posted 3 years ago

“I have never posted on another business page to highlight a problem. I am a business owner myself. However, I feel that I have been left with no other option because of this company’s refusal to refund my 9 year old sons money for a product which is faulty. I bought a product from this company last year. They were very good to deal with and very helpful - the product when it arrived was of a very good quality and my son loved it. However, when a fault occurred with the hoverboard, I was very disappointed with the manner in which they have dealt with the issue. It’s too long a story - the emails span 6 months now and are currently ongoing. My son’s hoverboard became faulty, they repaired it and returned it. On receipt, it was still faulty. I returned it again, they repaired it. On receipt again - it is still faulty. I have asked for a refund at this time because we have no further confidence in the product and my son has not had a hoverboard that he paid for - for 6 months. We have given the company every reasonable opportunity to repair the product. At this point they are telling me that we need to return it again in order for them to assess if there is a manufacture’s fault??? My son used his First Holy Communion money - over £300 - he has nothing to show for it. He is 9 years old.”

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Posted 3 years ago

“Amazing quick an efficient service! Can’t believe how quick delivery was as I’m not in mainland UK. Updated regularly with my delivery too which was great. Ordered ahead of a potential Christmas rush and supply chain issues. So pleased I did! Thank you. I’m going to have one happy boy on Christmas Day.”

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Posted 3 years ago

“Poor customer service. Product returned twice. No contact from supervisor or manager. Highly disappointing”

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Posted 3 years ago

“Very good service,”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Had such a good variety in stock, brilliant descriptions of everything so made it East for me to choose. Once the order was placed I was totally amazed with how quickly it arrived at my front door. An absolute pleasure to buy of SEGBO and have already recommended to a friend who gas also made a purchase. Thank you so much”

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Posted 3 years ago

“quick delivery, easy to assemble. this was a birthday gift for my 9yr old son, he absolutely loves it. vest birthday ever definitely worth the money. sturdy and well built thank you”

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Posted 3 years ago

“As described . Amazing Kart for kids, long life battery, an awesome fun for everyone!! Great price, fast delivery, good quality! 🤩”

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Posted 3 years ago

“Excellent customer service, great price, good quality product. Fast delivery. Thank you”

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Posted 3 years ago

“Quick delivery, and seems like a great product! A++ service!”

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Posted 3 years ago

“They were amazing, I ordered one that wouldn’t arrive In Time , the gentleman I spoke to went above and beyond to help me try and get the one I would have liked sooner , but as it happens colour option changed with my daughters request and they sorted it all out for me and delivered it to where it was needed to go and in plenty of time. Best customer service that I think I have ever dealt with .”

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Posted 3 years ago

“Very happy 8 year old enjoying SEGBO”

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Posted 3 years ago

“Super fast delivery. Would definitely purchase from company again”

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Posted 3 years ago

“I'm very happy with the segbo came so quickly aswell”

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Posted 3 years ago

“I was looking for a really good quality hoverboard and kart for my son's 10th birthday. I was not disappointed with purchase. The hoverboard itself is top quality, the kart is very easy to assemble and together they provide hours of fun. My son is thrilled with his gift. Thank you”

Helpful Report

Posted 3 years ago

“Bought this for my sons birthday and it was a quality product, the company were excellent and very helpful. However when it stopped working and we contacted Customer Support, the responses were less than helpful. I returned the product and waited three weeks for it to be repaired with little to no communication from Customer Support. On its return, the product was not working properly. I have again contacted Customer Support and the product is to be returned for a second time. Very unsatisfactory responses and poor customer service.”

Helpful Report

Posted 3 years ago

SEGBO is rated 4.1 based on 479 reviews