Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,627 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy with the service I receive at the Sutton Coldfield branch. The contact lens lady is always very good and couldn’t be more helpful. My gas permeable lens was uncomfortable so I had the fit adjusted and also given a two week trial with a soft lens to see if it would suit me better. I also purchased new glasses and Maxine who dealt with me was really helpful and went through all the different options with regard to which frames would suit me best. Would highly recommended Scrivens for either contact lenses or glasses.”

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Posted 2 days ago

“I recently attended your branch at 87 Upper St Giles Street, Norwich, Norfolk, NR2 1AB after having problems with my NHS Hearing Aids. I found that even with the volume on full I was constantly having to say “Excuse me or Pardon “ and turning he TV level up. I was seen by your lady (I believe her name is Hanna ) and surprised at the professional way she investigated my hearing problems, I thought they would just turn the volume up but she when in to depth with a hearing test etc. The end result is I can now hear much clearer and feel I have got my life back, so thank you Hanna you are a credit to Scrivens.”

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Posted 2 days ago

“Excellent service can't fault the staff looked after really well”

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Posted 2 days ago

“Extremely helpful staff, nothing is too much trouble, the staff very kind,”

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Posted 3 days ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 days ago

“I was in the Altrincham branch this afternoon and received excellent service from very friendly and efficient staff. Thank you!”

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(Altrincham) - Posted 4 days ago

Thank you for taking the time to leave us such a nice review!

Posted 4 days ago

“Scrivens in Market Deeping has the most amazing customer service. Nothing is too much trouble for any of the staff who are each polite, friendly, caring and have great ideas about what suits each customer.”

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(Market Deeping) - Posted 4 days ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Market Deeping.

Posted 4 days ago

“A very efficient, friendly service. Made every stage of process easy.”

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Posted 5 days ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 days ago

“I have just been to Scrivens in Havant. All staff are fantastic and can’t recommend highly enough. Thank you”

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(Havant) - Posted 6 days ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 4 days ago

“Very through and understanding excellent service and amazing help from Donna the Manager at lymington branch”

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(Lymington) - Posted 1 week ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Lymington.

Posted 4 days ago

“Fantastic service throughout Emma was superb and Muhammad was excellent , helped me out so much. There customer service is brilliant 10 / 10 .”

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Posted 1 week ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 week ago

“I visited the Kingstanding branch again to day and received the same friendly and professional service. So if you want the best forget the rest, Scrivens is the one for you”

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(Kingstanding) - Posted 1 week ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 week ago

“Really impressed with treatment, staff were really knowledgeable and helpful thanks”

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Posted 1 week ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 week ago

“Great team in Witney. Eye test post cataract surgery first rate. Still need some specs though. Ordering the glasses was made challenging due to the computer system but the Scrivens team handled "computer-says-no" with patience and humour. One very minor thing that could be better is that it would be good if the staff had name badges and/or introduced themselves.”

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Posted 1 week ago

Thank you for your review, your feedback helps us get better.

Posted 1 week ago

“Good appointment, all fully explained. New hearing aids, much better.”

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Posted 1 week ago

Thank you for taking the time to leave us such a nice review!

Posted 1 week ago

“I picked my spectacles up at Scrivens Rugeley, and I was warmly welcomed by Louise the manager , she was very helpful in every way possible as all the staff are , I am really pleased with quality and price. Also I had my hearing aids from Scrivens Rugeley and Stuart the Audiologist is brilliant”

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(Rugeley) - Posted 1 week ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Rugeley.

Posted 1 week ago

“Scrivens Weymouth on top as usual. Had a problem with my eyes and bright sunlight. Got seen the same day and was diagnosed with minor cataracts. The advice given was fantastic and I soon had new glasses with darkening glass that has greatly improved my issue. Sonya is great and knows her stuff she talks to you in a friendly way and explains everything to you. Definitely recommended.”

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(Weymouth) - Posted 1 week ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 week ago

“First time using this opticians in Peacehaven. Having used paw savers previously , and I have received Utterly fantastic service by all at Scrivens. The branch was well staffed, all of whom were polite, professional, helpful and attentive. Very thorough tests, everything explained by knowledgable staff. Huge choice of frames. Fantastic . 5* Will recommend and not go elsewhere now. Thank you”

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(Peacehaven) - Posted 2 weeks ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 week ago

“We visited our loval Scrivens in Witney today, the staff very friendly, professional and helpful.”

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(Witney) - Posted 2 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 week ago

“The service at my local Scrivens in Willenhall is excellent. I find staff very friendly, professional and efficient.”

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(Willenhall) - Posted 2 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 2 weeks ago

“Absolutely lovely staff, very friendly, always accommodating and are great with children. They go above and beyond for their customers.”

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Posted 2 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 weeks ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,627 reviews