Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,627 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never answer the phone, impossible to get through to the Waterlooville branch, get transferred to a call centre who are not at all helpful.”

Helpful Report

Posted 4 days ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 4 days ago

“Very unhappy with service. Have used Howes of Royston for a number of years. In the last few years I was prescribed driving glasses on 2 occasions and both times the glasses made my vision worse. The first set December 2022 I was given a refund. My last test was September 2024 again these made my vision worse. I was told I need to wear them and get used to them which I tried as I thought if I did not wear them and I was involved in an accident I would be at fault. I tried but could not get used to them and I was given another test. The examiner said my vision was fine without them and it was not a requirement to wear them when driving. I am not going to wear glasses which make my vision worse. In all my years of driving I have never had any problems. I have never needed glasses for driving and at present still don't. I asked for a refund but was told as I had them for 5 months I was refused. I am now left with a pair of driving glasses which cost £258 which I am never going to wear. I am a 72 year old and live off my pension and feel my money has been wasted.”

Helpful Report

Posted 4 days ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 4 days ago

“Tried calling 4 times Hunslet branch Absolutely ridiculous. I have made a great mistake using them. Do they ever answer the phone.I need to change my hearing aid appointment. for later in the day.what times are they open for me to speak to someone”

Helpful Report

Posted 1 week ago

“Blackburn provide an extremely poor audiology service. My vulnerable mother in law has been left for deaf since Scrivens have still not provided the fix that was paid for, over the phone, 21 days ago.”

Helpful Report

Posted 2 weeks ago

“I purchased a hearing aid worth 2000 pounds from you, no one told me that it was a waste of money and that it was actually a scam, because it is impossible to replace the batteries in the device, I came to you to replace the batteries but you did not agree to do so, claiming that a full treatment was needed, and you also did not agree to give me a quote, how much it would cost. Well, I intend to contact the authorities for lying and selling products without the possibility of replacing the batteries and without being told when I purchased them.”

Helpful Report

Posted 4 weeks ago

“An utterly useless company. I received a pair of NHS hearing aids which ceased to work after only a few months. Trying to get replacements has been an nightmare. First they failed to respond to a helpline request within their stated timescales so I had to chase this up. Then, when instructed to return them, I received replacements after about two weeks only to find one of them didn't work at all. On my subsequent trip to the Scrivens audiologist I found her brusque, unhelpful and not in the least apologetic and was told I'd get a replacement in 3 weeks. Well, that 3 weeks has expired and I still don't have working hearing aid although an appointment was made for me today only to be cancelled at short notice. So that's over two months I've been within hearing aids! Dreadful customer service and an appalling service to the NHS. Avoid if you can!”

Helpful Report

Posted 1 month ago

“I've tried to make two bookings of an appointment. Have had no response to either of them. I received a written reply confirming my third booking. When I arrived for the appointment they had no knowledge of me. How do I get any service from Scrivens?”

Helpful Report

Posted 1 month ago

“The staff at the Witney branch of Scrivens are very caring and helpful particularly Paris who was very patient, kind and patient with me as she guided me through the difficult task of choosing 2 pairs of glasses even though there were other customers waiting for her attention. So lovely to have such pleasant individual attention and I will certainly continue to have my next eye tests in the future there.”

Helpful Report

(Witney) - Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“Terrible after care service for Hearing care. Had my Hearing aids in 2023 from Alsager branch & since then they have been sent away at least 3 times to be repaired & then break again within a week. Getting an appointment is none existent. Spent almost 9 weeks without aids as appointments kept being cancelled. Will never go there again”

Helpful Report

Posted 1 month ago

“I had an aye test and order glasses on prescription, though I found them very expensive but I ordered glasses. I recieved one pair out of 2 I ordered in almost two and a half weeks and second pair in almost three weeks. My experience of using their glasses is not good unfortunately. There is smoething wrong as my eyes are not relaxed after wearing them. I told them about this but they insist on wearing them for atleast two weeks. Two pairs of glasses cost me about £430 and results are not good. I don't know what is their return or refund policy. Does any one have any idea?”

Helpful Report

Posted 1 month ago

“Do not use Scrivens for NHS hearing aids there customer service is none existant continually send wrong fittings so your hearing aids are useless and you are tied to them for 3 very long years. Due to there inability to issue correct tubes and domes l have been living in a silent world again.”

Helpful Report

Posted 1 month ago

“my glasses were very poor and did not do what was promised. I was refused a refund and offered alternative that I did not really want Go somewhere else!”

Helpful Report

Posted 1 month ago

“Don't use this Optician's for Glasses, They supply poor quality frames, they were very expensive for the awful quality I received and the customer service wasn't great, they didnt seem interested after I had left the shop and spent a fortune. Screws came out of the glasses and I had to buy more. The frames were very flimsy and seemed to feel like they were falling apart after a few wears. Won't be using Scrivens again.”

Helpful Report

Posted 1 month ago

“I am a really disgusted customer. I have been waiting 3 weeks for a simple pair of reading glasses. The original prescription was of no use. This has been very poor for a pensioner who has recently had 2 cataract operations. I was going to recommend you to a friend, but shall not do so now.”

Helpful Report

Posted 2 months ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 months ago

“No good at all”

Helpful Report

Posted 2 months ago

Thanks for sharing your feedback. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 months ago

“I had to change a booking which I had made online so called the link on the appointment confirmation which was my local shop. No one answered the phone after several attempts and I was repeatedly transferred to the customer service team. No one answered these calls either so I emailed to complain to be told I would have an answer in ten days after they have investigated… guess what? No response. You are a service based company right??”

Helpful Report

Posted 2 months ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 months ago

“The manager of this place is absolutely rude and unhelpful. The rest of the staff is amazing.”

Helpful Report

Posted 2 months ago

“New Brighton store badly managed. Give me the wrong information re my glasses . Waste of time. Do yourself a favor.Go somewhere else”

Helpful Report

Posted 2 months ago

“Very poor service. My appointment was rushed. I was given very little explanation of my hearing loss. My hearing aids were shoved at me , again with little explanation. I was told someone would phone me after 2weeks. Nobody phoned. Very disappointing service”

Helpful Report

Posted 2 months ago

“I was so pleased with the service I received at Scrivens. They were extremely helpful and kind and I came away feeling that they really understood my issue. Thank you.”

Helpful Report

Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,627 reviews