Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,557 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

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“I visited the Swadlincote Branch today and I was very pleased with the courteous and professional service! I can recommend it to anyone! Thank you so much.”

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(Swadlincote) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“to long to go into detail but not at all happy”

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Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into it for you.

Posted 1 year ago

“Very good especially with after care had asmaii problem that quickly was put right Thank-you”

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Posted 1 year ago

“I went into the rugeley store and I honestly cannot find a fault. Rosie catered to my every need and nothing was too much trouble. Louise was lovely and was very welcoming and helpful. Would definitely recommend this service to everyone I know. Well done girls!”

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(Rugeley) - Posted 1 year ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“For many years I have been traveling out of my home town, Chipping Norton, to visit a audiologist in a major town. Recently when I felt my hearing aids needed replacing, I decided to visit Scrivens, who have a branch right here. I wished I had done this before: I got an appointment with an extremely helpful audiologist very quickly and he took me through my options, including NHS aids. I decided once again to purchase aids privately and the re-chargeable Oticon aids that he recommended cost less than I thought they would. Two weeks later I had them fitted and was immediately aware of the improvement. More importantly, my wife also noticed, and communication was so much better! A couple of weeks later I had a follow-up appointment when the audiologist helped me with the Oticon app and changed the earpieces to help me to fit them more easily. Altogether I am extremely pleased with my new hearing aids and the service I received from Scrivens, not only from the audiologist but also from the rest of the helpful staff at that branch.”

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(Chipping Norton) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Appalling service. They’ll try any trick to sell you their expensive frames, multiple frames and won’t give you the information you need if you decide to take your prescription elsewhere! Disgraceful.”

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Posted 1 year ago

“My wife & I visited the Fakenham branch and found all the staff both helpful and welcoming. They were having trouble with their computer system, but did not stop them dealing with us both in a very satisfactory manner.”

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(Fakenham) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“I'm disgusted with the way Scrivens in Wimborne has treated my father, they supplied substandard frames that were coming apart in a matter of weeks, and although they replaced them the same defect occured also within weeks, but although they volunteered another pair of the same shoddy own brand frames they refused and are refusing to refund the cost of the glasses as they say the lenses are ok, even though they clearly can't be used without the frames and we don't believe the frames are even adequate... they have been nothing but obtuse, rude, disrespectful and negligent and I would strongly encourage everyone to go elsewhere for their eyecare unless they are going to be happy with broken glasses... they've dragged this out so long they now say the guarentee has expired anyway.”

Helpful Report

Posted 1 year ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“I had excellent service. The staf were very helpful and explained everything to me. I will happily go to them for help if needed.”

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Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Following an appointment with an Consultant Eye Surgeon, I bought a heat pad for my eyes. It wasn't the one I was told to buy but I needed one urgently and went ahead with purchase. There was subsequently an issue which was fully resolved in days by the Manager who had made the sale. Thank you for your efforts on my behalf; Wem should be grateful to have Scrivens on the High Street.”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“My 96 year old mom needed wax removal and adjustment on her hearing aids. What fabulous customer care from Sophie at Sutton Coldfield. You must be very proud of staff who make such a difference to peoples lives with the empathy and care they show.”

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(Sutton Coldfield) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our Sutton Coldfield branch.

Posted 1 year ago

“The most comprehensive eye test I have ever had. Excellent.”

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Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“They very helpful and caring really would recommend to anyone who needs eye care and hearing care thank you to Emily at Alsager branch for helping me”

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(Alsager) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“The most comprehensive eye test I have ever had. Excellent.”

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Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Thank-you so much to all the professional, attentive & hard-working staff at Midsomer Norton Branch who made me feel welcome & took the time to explain everything in detail. I will not hesitate to recommend them to friends & family. Thank-you so much for all your help.”

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(Midsomer Norton) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our Midsomer Norton branch.

Posted 1 year ago

“Went to two scrivens stores today. Burslem and Wolstanton. Both said open until 5pm both were closed by 3:30pm wasted trip in traffic,”

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Posted 1 year ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department in order to understand why this happened.

Posted 1 year ago

“James tennick I attended Peaseway Medical Practice on the 3rd of january with Clare from scrivens for a hearing test, I would like to give the best possible review. Clare explained every thing in detail and was very thorough thank you very much 7/1/ 2024”

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Posted 1 year ago

Hi James, Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Not very happy. The eye test itself was good, but the optician failed to sign the prescription and I'm having an awful time getting a signed replacement with the staff seeming unwilling to take what I consider to be simple and reasonable steps to provide me with one. Almost a week later and I'm still waiting.....last time I phoned them they said it was because they'd run out of stamps! Unbelievable!”

Helpful Report

Posted 1 year ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com with more details, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“Left on Google maps.... This place really is a cut above the rest !! I've just come back from my visit to Scrivens opticians on Stratford rd in Shirley I've never had an eye exam but found my left eye now has blurry vision. I don't qualify for free NHS eye tests because I work.. but they do all the NHS services. I found a voucher for Scrivens online giving me an eye exam for just £10... So I booked this location. The shop has a multitude of frames to suit all pockets, you can get very expensive look for a surprisingly low price 👓🕶️🤓 There is also a huge selection half price in the sale currently Let's get to the service I received... that was 2nd to none... Very professional from start to finish Every member of staff I dealt with was fantastic... Courteous, professional, smartly dressed and really knew their jobs. Members of the team did the initial tests using the latest (hospital grade) optical testing machines. Dhillon was the optician that interpreted the results and did a close in-depth inspection of my eyes... He took the time to closely inspect each eye with a light and magnifier and test a range of lenses... Again he was very professional and very informative. 2 machines are usually used for the test but there was a new optional 3d imaging machine that cost me an extra £10 that produced a image of the back of the eyes showing the blood vessels and different layers of the eyes. Everything in the shop was clinically clean and there was plenty staff. photos show the shop and the massive range of frames... I also took photos of the machines they used I have sat and waited for my wife's exams in the past at other opticians (not Scrivens) they have only taken a few minutes and not very in-depth.... nothing compared to this one... The optician during his close inspection did find a cataract on my left eye... He explained the procedure to fix it then emailed all the information to Spa Medical to start the process of getting it removed. What a fantastic service and a very thorough eye exam from an exceptional team... I would highly recommend Scrivens to anyone after the service I received here today. --------------------- update info Same evening I was contacted by spa medica... Had a pre op today 3rd Jan And I'm scheduled to have the op on Thursday 11th of Jan... Fantastic result in such a short time. Very pleased !!”

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(Shirley Stratford Road) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Eye test week before Christmas which was professional conducted by both optician and support staff. No complaints here other than the high cost of the spectacles, (more expensive than Boots or Specsavers). However, when my spectacles were ready for collection I received a txt and contacted the local branch number (Bourne End , Bucks) which must have been busy as I later got transferred to a centralised number (as I was advised later by your staff) and told to turn up anytime to collect spectacles. When I followed up on 22nd December I was berated for not having booked an appointment by an officious assistant. Having contacted your organisation, prior to visiting the branch, I took offence at this, whereupon attitude changed to I was busy, phoned engaged and so transferred to Head Office who do not know what they are doing! She did, however, deign to give me my spectacles. Having spent over £700 on spectacles (almost twice Specsavers) I do not appreciate this treatment and will not be using your company again. Talking the talk about family business and service is one thing, unfortunately experiencing the reality is another.”

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Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,557 reviews