Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,557 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had the worst experience I’ve ever encountered at Scrivens Maidenhead branch, I was sold under pressure a Starkey Hearing Aid price £2400 for one. I was not told the hearing aid was old technology despite talking to the audiologist about new technology. I was not given a follow up appointment, I was extremely unhappy with the aid which was not helping with the areas I needed. I made an appointment to go back, the audiologist I saw had left Scrivens, I found out that a new Starkey aid came out approximately two weeks after my purchase. At no time did the audiologist tell me a new aid was coming out, he did inform me that there was one being tested but would not be available until middle/end of 2024. I returned my aid for refund on 7/12/2023. I was informed by the branch manager that she didn’t have the authority to refund me, only head office could do that. Despite an email (not answered) and 2 telephone calls to customer service I still have not received my refund, just told it’s being processed. I ask how long does it take to refund money in this age of instant banking. Today is 30/12/23 how much longer do I wait until I either have to get solicitors involved or small claims court. Worst customer service I’ve come across.”

Helpful Report

Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com with your details we will look into this for you.

Posted 1 year ago

“I had an emergency eye issue and the Opticians in Wem responded immediately. Got me in to see Rosie the resident Optician for a full eye exam and health check. All the staff were great but Rosie is something special, I feel completely confident in her care. Thank you to them all for their care of me and the thoroughness of their approach. So very appreciated.”

Helpful Report

(Wem) - Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“I just happened to call in on the off-chance as I lost my bud from the end of my hearing aid . Even though I'm not registered with them a really helpful young lady very kindly offered to make sure it wasn't stuck in my ear canal . Luckily it was OK. I would just like to say a big thank you to her so THANK YOU”

Helpful Report

Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“Excellent service from the ladies (Lorraine, Teresa and Dawn) at Loughborough Scrivens. Very efficient at setting up my eye appointment and glasses order. Glasses arrived a week after eye test which I didn't expect so close to Christmas! Thank you!”

Helpful Report

(Loughborough, Gorse Covert) - Posted 1 year ago

“Absolutely thrilled with mine and my husband's glasses after trying several opticians we have finally found the right one friendly caring and definitely professional our glasses were ready in just under a week fantastic service thank you scrivens we will be back”

Helpful Report

Posted 1 year ago

“Either Scrivens are deaf themselves or so arrogant that they ignore everything you say. Despite my telling them that I want nothing more to do with them due to the absolutely useless new hearing aids they inflicted on me. They continue to pester me with calls, emails and letters. Basically they believe that harassment is a good thing. Once again I say to Scrivens "Leave me alone and remove my details from your database" Try this unique ID Code 164045 from your latest unwanted communication. I did complete the questionnaire and it should leave you in no doubt that I will never set foot inside a scrivens again. Why is there not a zero stars option?”

Helpful Report

Posted 1 year ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“May 2023 - Hearing tested and supplied with hearing aids within 35 minutes! After which I discovered several pieces of information, by internet research, not offered to me at that time, including that the aids could be adjusted via an app on my phone. This I learned from a friend who uses aids!! June 2023 - Six weeks after my appointment I received an email asking how I was getting on with the aids. I replied they were uncomfortable (making the back of my ears sore) and I was finding minimal to no hearing improvement from using them. An email reply said it appeared I would benefit from extra help and one of the team would contact me in the next few days. To date (December 2023) no such contact has been made. December 2023 - My Daughter, tired of seeing me struggle contacted head office and arranged another appointment for me at the more local branch in Weston super Mare, my first appointment had been in Bristol. Monday 18th December 2023 - My appointment booked for 9.30 am I drive towards Weston and at 9.07 am my mobile rings. It is Scrivens, Birmingham asking if I am me! Discusses my appointment time etc. I ask if the call is essential as I am driving. The reply is yes appointment is cancelled!!!!!! No audiologist is available. I am offered another appointment, but before this can be arranged it becomes necessary to check my date of birth, full name and first line of my address 'to ensure I am the right patient'!! Already my CANCELLED appointmenthas been confirmed and it's they who have called me. I reiterate I am driving and do not wish to take unnecessary risks by contining to talk while doing so. The caller suggests calling me later, I agree. Friday 21 st December 2023 - Surprise, surprise no call to reschedule appointment, but email thanking me for my support (something I have NOT received from Scrivens) and wishing me a Happy Christmas, looking forward to seeing me in 2024. Good to know they have a sense of homour!!!!!!”

Helpful Report

Posted 1 year ago

“Excellent service,efficient, and friendly”

Helpful Report

Posted 1 year ago

“So good I can now hold conversations with people I can join in and listen to the TV without subs been thank you so much you have made me feel good.”

Helpful Report

Posted 1 year ago

“Would never go anywhere else! Service has always been spot on! Alex has always been particularly pleasant and helpful”

Helpful Report

Posted 1 year ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Re Broadstone, Poole branch. Shelley, the store manager and all her staff are a credit to Scrivens. Their fantastic, friendly and personable customer service keeps me going back and recommending others too to this branch.”

Helpful Report

(Broadstone) - Posted 1 year ago

Hi Jacqui, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Very competent and approachable optician and knowledgable staff.”

Helpful Report

Posted 1 year ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Had a very pleasant experience at the Broadstone branch. Ms, Coombes was very efficient and informative while carrying out my test and was happy to answer my questions for me. The shop staff were very friendly and once I'd explained what I was looking for the assistant what I was looking for she picked out a pair of glasses which were exactly right. I'm looking forward to getting them soon.”

Helpful Report

(Broadstone) - Posted 1 year ago

Hi Ed, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“I always feel the optician is caring and thorough with my eye test. I never feel rushed or uncomfortable as the staff are amazingly friendly and chatty and l wouldn’t go anywhere else now, well worth the travel”

Helpful Report

Posted 1 year ago

Hi Jean, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“First visit to Wem shop. Efficient enough and pleasant staff. However, I was a little put off by the assistant polishing some glasses on her clothing before handing to me to try, and also not appearing to wipe down the chin/ forehead rest on testing equipment before I used it. I was too embarrassed to mention it at the time. Am awaiting my glasses so can't comment on them. Otherwise, not a bad experience and very convenient.”

Helpful Report

Posted 1 year ago

Hi, thank you for letting us know about this, your feedback helps us get better.

Posted 1 year ago

“Wonderful service as always. The eye rest made it easy to choose the best lenses. All information was good. Choosing the frames was really helpful as I never know what suites me. Choosing the best deal was also done very helpfully. Thanks to all the staff.”

Helpful Report

Posted 1 year ago

Hi Martyn, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Reception and the complete testing was carried out with extreme efficiency and courtesy. I was impressed.”

Helpful Report

Posted 1 year ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“I am very happy to have my eye test done. You have done the test in a very good way.”

Helpful Report

Posted 1 year ago

Hi Fakhra, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“I had lots of problems with my eyes in the last few months and the optician Nadine Williamson was excellent and so caring. Jan was also excellent in sorting out my lens and frames. It was very difficult to find frames which suited my prescription and my face and she worked so hard to achieve this. The ideal frame for me is Oasis brand and it disappointing that these are no longer available.”

Helpful Report

Posted 1 year ago

Hi Jill, thank you for your wonderful review!

Posted 1 year ago

“Heanor Branch - staff 100% there for you - Optician so professional and helpful -also very calming and seems can deal with any kind of problem. Staff make you feel welcome and again are very friendly and professional. You feel you are getting personal attention rather than going to a large multinational franchise. Would recommend 100%”

Helpful Report

(Heanor) - Posted 1 year ago

Hi Malcolm, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Heanor.

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,557 reviews