Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,561 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I attended a hearing appointment today the service I was given was excellent.thank you Paul keep up your good work a true gentleman 👏🏻👏🏻”

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Posted 2 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“recently had eye test, 2 new pairs required and very satisfied with service received”

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Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“I had my usual optical test and decided to try varifocals as an alternative to my normal 2 pairs of glasses for reading and distance. I had extra coatings for scratch and light reflection and bought insurance. There is a cooling off period in case varifocals don’t suit you which I found to be the case and had started wearing my old glasses. I got in touch with scrivens to discuss the change and they said to come into the shop to discuss etc. In the meantime I lost the varifocals and advised them if this. They then told me I’d need to replace them before I could change back tp 2 different pairs which seemed strange as I didn’t want varifocals and they continued to say by the time the replacements came back I’d be out of time to change them to 2 pairs. Well, what a position I’m in now with no new glasses and have paid out such a lot. This is disgraceful, They’ve made it impossible due to their timings when it’s not my fault it takes them that long to replace what I didn’t want anyway.. I’m going to trading standards and hope this is resolved. I have since contacted them on 2 occasions and they say the same as above and now have stopped responding to me !”

Helpful Report

Posted 2 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“Well that's me, won't go near scrivens again. Totally useless disorganised outfit. It's a shame because there are some good people there, but organisation is diabolical. Kevin”

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Posted 2 years ago

Hi Kevin, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“My Mum received absolutely horrendous service at your Tewkesbury store last week! Where are the usual knowledgeable, understanding staff? No one knew what they were doing, all they seemed to care about was how much money she would spend! She has never been quoted or charged that much previously at Scrivens for varifocals, why so much this time? Also the man that served her smelled very strongly of cigarette smoke, which was very very off putting. We took her to Boots down the road today, what a difference, clean, professional and spent much less then we were quoted at Scrivens this visit! Unfortunately my Mum and our extended family will not be back any time soon!”

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Posted 2 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“I had both tests and the service was amazing. Thank you very much,”

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Posted 2 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“The care and attention given to my very elderly aunt by your Cheltenham, Edinburgh Place branch was quite outstanding. Not only did they deal with her audio appointment but also helped her into the shop after she was abandoned nearby by a so called specialist taxi company and then, when the same company failed to collect her, someone in the branch took it upon themselves to take her home! How kind is that! I call that exceptional service, going above and beyond anything normally expected. On her behalf I thank all those in the branch for looking after her so well. Tim Gabriel”

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(Cheltenham) - Posted 2 years ago

Hi Tim, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you and your aunt.

Posted 2 years ago

“If I could give zero stars I would. Not only did Scrivens break my glasses when fitting them but then they just gave them back to me broken and would have left it at that if I hadn’t threatened to take them to court at which point the manufacturer stepped in and gave me a replacement frame. Avoid due to very poor aftercare and customer service.”

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Posted 2 years ago

“Ordered my new glasses through the insurance i had taken out because i lost them ! After 4 weeks no notification from Scrivens so i called in ,they told me they had not been ordered for me the lady i ordered them with had just not ordered them ?? I have had to wait another week while they hurried my order through ? I have not been given any explanation as to why my glasses were not ordered for me ?So for 5 weeks i have had to struggle through with £2.50 glasses which were barely suitable for me to read with .”

Helpful Report

Posted 2 years ago

Hi Ken, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“Very friendly very efficient and a very good price”

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Posted 2 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Fantastic service! I felt taken care of and all my concerns were addressed with my eyesight. They covered all basis and provided a lovely and personal service. I previously bought my last frames online but it’s safe to say I won’t be going back to that! Professional, caring and all lovely people with a fab service!”

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Posted 2 years ago

Hi Amber, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“It was the most thorough eye test I've ever had and I was very impressed. Especially as I've only used one that advertises on TV. Scrivens knocked spots of them. I attended the Sutton in Ashfield branch where the customer service Especially from Jemma was so friendly and professional. The whole experience was absolutely brilliant and I'm now a converted Scrivens customer.”

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(Sutton In Ashfield) - Posted 2 years ago

Hi David, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Sutton in Ashfield

Posted 2 years ago

“Been to the Fleetwood Branch, the staff were very lovely and treated me well. Had an eye test and a hearing test which were both very pleasant and professional. Thank you for such good service.”

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(Fleetwood) - Posted 2 years ago

Thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Been going to the Hoddesdon branch for years, all the staff are extremely friendly and helpful. Lots of choice of glasses, and everyone is full of knowledge, can't recommend them enough!!!”

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(Hoddesdon) - Posted 2 years ago

Hi Nichola, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“The Staff are second to none, they have all put me at ease. Thanks Charlie Brown”

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Posted 2 years ago

Hi Charles, thank you for your wonderful review!

Posted 2 years ago

“why can't I get spare tubes and domes for my NHS hearing aids? I keep asking, I keep complaining. nothing changes I don't understand why I have to beg for tubes and domes. do you have a policy?”

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Posted 2 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“A very welcoming friendly staff”

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Posted 2 years ago

Hi Keith, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“Everyone was brilliant and put me at ease, I look forward to seeing you on Wednesday to complete my eye test. Thanks again Charlie Brown”

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Posted 2 years ago

Hi Charles, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Excellent service from all the ladies at Scrivens Winton.Lovely glasses, good price and fitted in friendly, kind atmosphere. Thank you ladies, see you all again.”

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(Winton) - Posted 2 years ago

Hi Carol, thank you for the kind words! We’re so happy your visit at Winton went so smoothly.

Posted 2 years ago

“Always a very friendly atmosphere at your Hoddesdon branch. Helpful staff and a good reliable eye test.”

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(Hoddesdon) - Posted 2 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,561 reviews