Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,518 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Care, dedication and propriety is what i truly experience perpetually in scrivens winton branch, the staff normally go out of their way to serve, help and advice me, thank you Daniel for leading such a dedicated & helpful staff.”

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(Winton) - Posted 5 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Winton!

Posted 5 months ago

“I cannot speak highly enough of the service I received, the helpfulness and the patience of Shaun whilst choosing new frames. The price a little on the high side but I did choose the more expensive frames so not the fault of Scrivens. Tom the optometrist is excellent and very thorough and I have 100% faith in him.”

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Posted 5 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 months ago

“Very professional, wonderful staff, customer service first class. Opticians very thorough & explain everything you need to know. Would not go anywhere else. Thank you”

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Posted 5 months ago

Thank you for taking the time to leave us such a nice review!

Posted 5 months ago

“RINGWOOD BRANCH Never visited Scrivens before. From entering the branch the staff were very welcoming. The optometrist was great and made me feel at ease and then going back out to the front office all staff were helpful. Caroline encouraged me try on lots of different frames and we spend a nice relaxing time working out what my needs were. I ended up going for a completely different style and colour of frames with a branded varifocal lens to help with my lifestyle.”

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(Ringwood) - Posted 5 months ago

Thank you for your wonderful review! We’ll pass your comments on to the branch, and we look forward to assisting you again in the future!

Posted 5 months ago

“Fantastic service very friendly staff. Always happy to help. Highly recommend these optisions . Can.t do enough for you”

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Posted 5 months ago

Thank you for the excellent review!

Posted 5 months ago

“Best doctor”

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Posted 5 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 5 months ago

“Great customer service. Lovely friendly staff. Made me feel at ease with no pressure. Describe all options. Good affordable glasses. Definitely recommend.”

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Posted 5 months ago

Thank you for taking the time to leave us such a nice review!

Posted 5 months ago

“Very pleasant and helpful receptionist/optical assistant; efficient and thorough optometrist. Thank you for an excellent service.”

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Posted 5 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 months ago

“Excellent customer service, quality eye exams and a great experience from start to finish.”

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Posted 5 months ago

Thank you for taking the time to leave us such a nice review!

Posted 5 months ago

“They was lovely to me made me feel welcome I was very happy with there serves very helpful to x”

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Posted 5 months ago

Thank you for the kind words!

Posted 5 months ago

“I'm very glad that was in this Scrivens Opticians. Customer service is very good and you understand that a doctor knows his job and is very attentive to you.”

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Posted 5 months ago

Thank you for taking the time to leave us such a nice review!

Posted 5 months ago

“I had an appointment at the WSM branch and was treated by Aidan. I cannot praise him enough, very professional, explains things in an understandable way. All the Team are excellent.”

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Posted 5 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 months ago

“Excellent service”

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Posted 5 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 5 months ago

“Excellent, friendly and thorough service. All different types of tests offered as well as the eye sight test. Will highly recommend.”

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Posted 5 months ago

Thank you for taking the time to leave us such a nice review!

Posted 5 months ago

“Brilliant service. Polite and efficient. As a NHS customer I couldn’t have been treated better if I had been private. Well done to all the staff in Newquay Mrs Avery”

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(Newquay) - Posted 5 months ago

Thank you for the kind words! We’re so happy your visit at Newquay went so smoothly!

Posted 5 months ago

“Went to the Cheadle store today 21/8/24 to pick up my glasses woman behind the counter was miserable I felt like I was disturbing her she wasn't welcoming at all and when I said I still couldn't read properly or focus with new glass she sighed and said we'll give it a week , wouldn't mind but these glasses have cost me over £220 not a great service, I will give it a week and hopefully I will see a different person who actually wants to deal with me without it being a problem 😕”

Helpful Report

Posted 5 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 5 months ago

“Polite and informative about my request -eyes tested and that information was used in my order one normal pair of spectacles and the other sunglasses on the same prescription -order processed-informed 3 weeks later that the glasses were in -the fitting took place next day -the whole experience first class”

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Posted 5 months ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We look forward to assisting you again in the future!

Posted 5 months ago

“Very good friendly and very professional Easy going nature felt very comfortable”

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Posted 5 months ago

Thank you for the kind words!

Posted 5 months ago

“My experiences visiting the Newmarket store have always been excellent. Very friendly, helpful, caring and knowledgeable staff with no pressure to buy spectacles I don’t really need! Prices are very competitive with frames starting from £10! I also receive a free hearing check which is valuable since I am a music teacher! The 2 pairs (get one half price) spectacle offer is really good, since I need mid distance glasses for music and have one pair at home and carry one pair for work.”

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(Newmarket) - Posted 5 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Newmarket!

Posted 5 months ago

“Staff really helpful polite”

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Posted 5 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 5 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,518 reviews