Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,558 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible service. I requested a refund on two pairs of glasses as the prescription came back wrong. After three weeks I enquired about my refund . They told me they had the wrong card number to process it. After two days wait they then took the same amount of money again from my account instead of refunding it. Total £954. I am a pensioner and can ill afford this. I am still fighting to get my money back. Be very careful with this company. I might add the shop staff were more than helpful but the headquarters and accounts department need to go back to school.”

Helpful Report

Posted 1 year ago

Hi Sheila, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“Always found staff very polite and. Helpful”

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Posted 1 year ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“I attended the Bolton branch. Good, professional service. No complaints whatsoever”

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(Bolton) - Posted 1 year ago

Hi Kevin, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Bolton.

Posted 1 year ago

“From start to finish my experience with my hearing aids was amazing I was at the Rugeley branch and Stewart did my test and hearing aids. He explained everything so caring, that I knew I was in good hands; and once my hearing aids were in; I walked out with my head held high knowing my hearing would never be a problem ever again. They’ve changed my life for the best”

Helpful Report

(Rugeley) - Posted 1 year ago

Hi Tracey, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Why sponsor a non existent branch in Google search results?”

Helpful Report

Posted 1 year ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“I’m afraid I’ve lost my hearing aids and need to order new ones.”

Helpful Report

Posted 1 year ago

Hi, thank you for letting us know about this. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“On 24.4.23 I attended Scrivens, Ringwood having received an NHS Hearing referal. I found both the reception staff and the person conducting my consultation to be personable, highly professional and a credit to the organisation. I received an extensive audio consultation and test and was fitted with two NHS approved hearing aids. The improvement in my hearing is immediately noticeable and the equipment is both simple to operate and discreet. Thank you.”

Helpful Report

(Ringwood) - Posted 1 year ago

Hi Nick, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Thank you to the really friendly and helpful assistant at Waterlooville Scrivens who sorted out my dad's hearing aids today...... wonderful service!”

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(Waterlooville) - Posted 1 year ago

Hi Alison, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“Not a good company. They sent me a letter in March to say I am due for a hearing aftercare appointment. So today I called and was told not due until next YEAR! Why send people the wrong information them”

Helpful Report

Posted 1 year ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Excellent friendly service and follow up from the caring staff at Market . Deeping. Thank you all.”

Helpful Report

(Market Deeping) - Posted 1 year ago

Hi Alan, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Absolutely diabolical! I have been waiting 6 months for a hearing test appointment. I phone them regularly in the hope they have something available but keep being told it will be soon. How long is soon?”

Helpful Report

Posted 1 year ago

Hi Ann, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“Attended Scrivens Stratford Road Shirley for an eye test. Easy appointment booking with reminder. Courteous welcome. Professional testing. Great help and advice to select most appropriate lenses and frames. Nothing too much trouble. Didn't feel as though I was being rushed or pressurised. Great team at this shop. Very satisfied with outcome and the Varifocals that I now have. So much better than other well known high street competitors. Fully recommend Scrivens for a professional and friendly service.”

Helpful Report

(Shirley Stratford Road) - Posted 1 year ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Shirley.

Posted 1 year ago

“I went for my eye text this morning after I received my reminder by phone.was made very welcomed. Very professional and kind. Thank You staff at the kingstanding Circle.”

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(Kingstanding) - Posted 1 year ago

Hi Mary, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Mike Pollard,, uncomfortable to wear, gave up after a couple of days, received one email to say someone would be in touch with me, over two weeks ago, still no contact, no instructions how to clean etc, so stopped wearing them. Back to the drawing board! No doubt this won't be published as only the good ones do!”

Helpful Report

Posted 1 year ago

Hi Mike, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“EXCELLENT CARE AND ATTENTION FROM INITIAL HEARING TEST AT YARM MEDICAL CENTRE. HAD REVIEW APPOINTMENT WITH PAUL YESTERDAY AND AGAIN THE CARE WAS EXCELLENT. THANKYOU.”

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Posted 1 year ago

Hi Joyce, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Excellent service from audiologist and manager at crabbery street Stafford. I am more than satisfied with my NHS hearing aids supplied recently.”

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(Stafford) - Posted 1 year ago

Hi Sheila, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Attended Scrivens this morning for a follow up regarding hearing aids. I was warmly welcomed by the ladies on reception. My appointment was at 11am and was seen on time by a lovely lady named Jackie. She attended to my needs and was very thorough. Thank you.💖”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“I was very impressed by the amount of information I can remember from the interview I had for my hearing now I have found out that I am autistic there wasn’t any more problems.”

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Posted 1 year ago

Hi Stephen, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“I went to cheadle Staffordshire Scrivens The optician was lovely and took his time with me as I am autistic and profoundly deaf. The lady’s at the front was lovely too and very helpful 😀”

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(Cheadle) - Posted 1 year ago

Hi Emily, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“From my first visit to your branch in Cheadle, Staffordshire to make an appointment I was made very welcome. My apt was confirmed by email that same day and prior to the apt a further email was received as a polite reminder, all so professional, but also so friendly. The optician I saw made me feel at ease and explained all aspects of the eye examination, answering very thoroughly any questions I asked him. What more can I say, excellent, professional and friendly staff. Thank you.”

Helpful Report

(Cheadle) - Posted 1 year ago

Hi Jennifer, thank you for your wonderful review!

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,558 reviews