Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,558 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My 93 year old mother who is struggling to hear very much had a hearing test at the beginning of November. She was told she needs hearing aids and they’d be ready in 3 weeks. We’ve had no contact since so I rang to chase it up and was told they’re ready but no appointment available until the middle of January. That is absolutely appalling. Why did no-one contact us as promised, why does she have to wait so long. Seems like no-one cares about elderly people any more.”

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Posted 2 years ago

Hi Lynn, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“First time going there at Barnsley , I’m from Sheffield . Staff was nice , ordered some glasses and needed verifocoal which I’ve had for years . Went to pick them up but couldn’t see out of them , was told to choose a smaller frame , which I did . Picked up new glasses said can’t see right but I was advised to give them a go !!! I have to lift them up to to see out of them £234 out of pocket .Im not be going back , just think they want your money . Alan on the other the other hand did a proper check of my eyes , well done to him .”

Helpful Report

Posted 2 years ago

Hi Linzi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“Thank you so much for everything, Catia was great, kind and very knowledgeable when helping my daughter choose a new pair of glasses at the Ely branch. She was so lovely when we came in the second time to order and my eye test and really listened to us. Fantastic customer service from her. Thank you!”

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(Ely) - Posted 2 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Ely.

Posted 2 years ago

“Very happy 😊 with my new glasses fantastic when driving 🚗 please thank Gemma for all her help”

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Posted 2 years ago

Hi Edward, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“I had an issue with the length of the tube they changed it with no trouble. I can remember going to scrivens in Birmingham in 1950 to get my glasses with my mom but I now live in weston super mare thank you verry much great service”

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Posted 2 years ago

Hi Chrìstiñe, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Excellent service from Blandford Forum staff yesterday. Needed replacement for a nose-pad on 7-year-old glasses. Unsurprisingly, no longer available but staff persisted until they found current pad that fitted and worked well. Really appreciated their determination to help - and no charge. Well done!”

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(Blandford Forum) - Posted 2 years ago

Hi, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“After referral for a hearing test I had to wait almost 5 months to get an appointment . Went to the shop ..desperate telling staff that I’m loosing my hearing . Instead of reassurance I have been told ,that many people loose their hearing and that I’m not the only one . Finally having my test on the 19.10.22 it was agreed with the Audiologist that the outcome would be send to spire hospital to my consultant ready for my appointment on the 17.11.22 . So I payed private for the consultant just to find out that nothing had been forwarded and therefor my time and money has been wasted . Visiting Havant Branch I explained the situation and requested the report so I could to take it to the hospital myself . Unfortunately I was told that that was not an option and that I had to write to Head office and request results from them and that my GP has got the results . So after hours on the phone chasing I have been told by my GP that they hadn’t received anything . One staff at Havant branch doesn’t show any good will . Her customer service is everything but satisfying . I will contact the governing body today to open a complaint . I feel completely neglected …and neglect is abuse .”

Helpful Report

Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“The optician was questioning my faith and told me to pray to god and ask him to cure my ailments. I felt extremely uncomfortable during my eye test due to the persistent questioning of my faith/religion. I did complain to the deputy manager at the time. I did not complain to the optician, if I did pray i was praying that she got the examination right.”

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Posted 2 years ago

Hi Samuel, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“They never answer the phone. Service is so slow. It's a wonder how they stay in business.”

Helpful Report

Posted 2 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“First class customer service from Ben (Branch Manager), in the Herne Bay branch. I felt at ease from start to finish. Very knowledgeable and friendly. Highly recommend this branch, as it was my first time with them.”

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(Herne Bay) - Posted 2 years ago

Hi David, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Well fitted and had time to talk to you”

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Posted 2 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“They undertook to get my nhs referral after months of delays”

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Posted 2 years ago

Hi Sheila, thank you for letting us know about this, your feedback helps us get better.

Posted 2 years ago

“I have been messed about badly over the last few months: I was told I could have an appointment at the Gosport branch to get new hearing aids and then when I arrived, was told I was too young to be seen (no phone call beforehand and apparently they only see people with age related hearing loss over 55yrs) Then,a staff member adjusted my hearing aid when I didn’t want it turned up so it was too loud. A week later I visited Hedge End to see another audiologist who said I needed to get a referral letter from the doctors to get new hearing aids. Two weeks on I had the doctors letter, so I phoned Hedge End and was told “we only supply hearing aids to people over 55”, even after I’ve been a customer of theirs for a number of years with no issues and no mention of this policy before! When were you going to tell me this information, Scrivens Hedge End and Gosport, that you couldn’t help me with new hearing aids? when you’d made me yet another appointment to turn up and be told you can’t help me? Absolutely disgraceful behaviour and poor/no communication.”

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Posted 2 years ago

“Scrivens Opticians at Milton Keynes offers very professional service. I was completely satisfied with my annual optical check up I was not kept waiting . Parking is easy. All the staff were efficient, especially George!”

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(Milton Keynes) - Posted 2 years ago

Hi Christine, thank you for the kind words! We’re so happy your visit at Milton Keynes went so smoothly.

Posted 2 years ago

“I think the staff at the branch of Scrivens in Stamford,Lincolnshireare wonderfull,so caring,thoughtful and helpfull,I wouldn’t bother going anywhere else,brilliant.”

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(Stamford) - Posted 2 years ago

Hi Doug, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“I have been to scrivens local shop to replace one of the buds, helpful service & advice. I do not read reviews or write them.”

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Posted 2 years ago

Hi, thank you for your wonderful review!

Posted 2 years ago

“After 6 months of having hearing aids that I paid £3000.00 for then finding out that they don't work as they should after I recommended a friend who purchased the same, they were sent away for repair ...I was told it would take a week (it took two weeks). And they still don't work properly. Now I can't get appointment for a week and your customer services were of no help. I wouldn't recommend scrivens to anyone else.”

Helpful Report

Posted 2 years ago

Hi Shaun, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“Continuing thoughtful, personal service. Hearing aids adjusted with kindness and efficiency. Nina is a star and her team follows her lead.”

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Posted 2 years ago

Hi Elizabeth, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Disgraceful and unprofessional outfit run by cowboys and clowns Constantly cancelling appointments at a moments notice or no notice at all Travelled half an hour with a distressed 89 year old cos never even bothered to inform us this one cancelled Taking our service elsewhere”

Helpful Report

Posted 2 years ago

Hi George, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“Why can't companies like this advertise their prices? Infuriating stuff - now I have to go elsewhere.....”

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Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,558 reviews