Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,561 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Continuing thoughtful, personal service. Hearing aids adjusted with kindness and efficiency. Nina is a star and her team follows her lead.”

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Posted 2 years ago

Hi Elizabeth, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Disgraceful and unprofessional outfit run by cowboys and clowns Constantly cancelling appointments at a moments notice or no notice at all Travelled half an hour with a distressed 89 year old cos never even bothered to inform us this one cancelled Taking our service elsewhere”

Helpful Report

Posted 2 years ago

Hi George, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“Why can't companies like this advertise their prices? Infuriating stuff - now I have to go elsewhere.....”

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Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“Does anyone answer the phones?”

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Posted 2 years ago

Hi Simon, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“Excellent care and friendly help. All the staff inspire confidence and are very approachable.”

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Posted 2 years ago

Hi Janet, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“My experience at Scrivens Opticians & Hearing Care Chapel-en-le_Frith was excellent, Diane was superb and arranged for everything I asked for and the aftercare is excellent … Thank you … Tony”

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(Chapel-en-le-Frith) - Posted 2 years ago

Hi Tony, thank you for the kind words! We’re so happy your visit at Chapel-en-le-Frith went so smoothly.

Posted 2 years ago

“This morning I called into my local branch of Scrivens Opticians in Princess Victoria Street, Clifton, Bristol. Nina, the Manageress greeted me cheerfully and asked how she could help. One of the nose pads on my glasses had come off and they were causing me discomfort. Nina asked me to take a seat and, promptly and efficiently, took my glasses and replaced both nose pads. I am very happy ! The glasses no longer hurt my nose and I can continue wearing my Scrivens glasses contentedly. This attention to detai, replacing both pads to match, is another example of Nina’s professionalism and reputation in Clifton Village. In a world of mediocrity and basic service, we are very fortunate to have in Nina, a person of knowledge, expertise and integrity. A person of high standards and excellence. This reflects well on Scrivens, as I am full of praise for such a service and cheerfully recommend this branch to all my friends. Full marks!”

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(Clifton) - Posted 2 years ago

Hi Philip, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Very thorough & professional service. Extremely impressed ***** Thank you!!!”

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Posted 2 years ago

Hi David, thank you for your wonderful review!

Posted 2 years ago

“Long standing Scrivens Tewkesbury Customer. I like the quality of your products. My visit this year unfortunately wasn't up to the usual standard I have become accustomed to. Positives from my recent visit - Optician fantastic, he was knowledgeable and kind. I didn't feel rushed, overall a great eye test and full explanation given. Appointment was easy to arrange. Negatives from my recent visit - Shop floor staff did not have a clue, frosty atmosphere between Laura and the new male manager - note to you both, do not bicker infront of your customers it makes us feel particulary awkward. Shop wasn't very clean - carpet a mess, glasses to try on smeared / greasy, crumbs in free hearing test area - this area also smelled. I was quoted for extras I didn't want or feel I needed yet Laura didn't want to take no for an answer (I hope she hasn't been pressured into selling things people don't want or need) The shop seemed to have lost its spark, there was always laughter and chatter and a warm feeling being there - this was definitely absent. Overall it wasn't a terrible experience (although I think your optician saved it from being one) It was just not the experience I have come to know and love. I was told Lindsey and Kirsty have recently left - please bring them back to create the magic I have become accustomed to! You had the best service in Tewkesbury and probably Gloucestershire! You really need staff that care about what they do and the people they are supposed to be looking after. I haven't decided if I am returning next year yet, my wife is due to visit you in February, I will see how her visit goes. Can you redeem yourselves?”

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Posted 2 years ago

Hi, thank you for letting us know about this, your feedback helps us get better.

Posted 2 years ago

“Picked my new glasses up yesterday, Kim was very helpful and made numerous adjustments to my frames until they fitted perfect. I have recommended Scrivens to all my family and friends so they can experience the same level of professionalism and care this establishment provides. If you have tried the rest, then it's time to try the best. Many thanks most sincerely.”

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Posted 2 years ago

Hi Charles, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“My date of birth is 29/03/54,you don't recognise thus date, I assure you it is I,my sight test was excellent, optician was kind and patient”

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Posted 2 years ago

Hi Susan, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“staff polite in mood & manner , make you comfortable , when picking new frame Not rush you , give you advice on best frame to suit you They take , make sure frame fits Not got as yet , in approx two weeks”

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Posted 2 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“I found everything at ScrivensHavant branch to be agreeable and efficient. I underwent a serious hearing test. more intensive than before on NHS, with a charming and friendly audiologist. and was presented with a new pair of hearing aids on the spot1 instructions on care, maintenance and use quickly followed. I left the shop feeling very satisfied and my new hearing aids are performing well.”

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(Havant) - Posted 2 years ago

Hi David, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Not seen an audiologist yet just got my appointment letter in two male first names and my first name spelt wrong as my surname bit nervous how my treatment will be”

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Posted 2 years ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“Disgusted with this company. I have trouble with my hearing aids and a decline in my hearing. Cannot get a hearing test for 6 months as told every 2 years for a test. They are not now doing a test at my GP Surgery and the nearest town do not have anyone to do a hearing test. Further more, Cannot book a test through a local centre, you have to go through the free phone number, waiting an hour today and received a negative answer. I will be pleased when my nhs contract is finished with this company. I did phone another centre of the same company and they had no record of me.”

Helpful Report

Posted 2 years ago

Hi Alan, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“had an appointment at Scrivens, actual hearing test etc was well carried out and I felt the audiologist was very thorough and did not rush. Had NHS hearing aids fitted, the fit was not the best as they did not rest on my ears there was a gap between hearing aid and ear and I had trouble getting the right one to fit into my ear properly and at times it was painful trying. Went back and they fitted a new dome to the right one (she seem to have trouble getting the dome to fit onto the hearing aid), that night when I took them out the dome on the right ear came off and was left in my ear, luckily husband got it out. Went back to explain the problems I was having about poor fit, explained about fitment to ear etc, they tried another few ideas but nothing was suitable, so in the end I left the centre with a variety of domes and wires and told to go and play with them (I think she mean't try them). So I'm back off to my original hearing centre to see if they can once again help me out.”

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Posted 2 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“I went to the bury st edmunds for my pre booked appointment and was told they had no record of it. I showed them your letter to me. As I live approximately 1 hour drive away, you can imagine I wasn’t best pleased. Please take me OFF your listing as I now go to a local, more reliable company. Regards Andrea Ellis”

Helpful Report

Posted 2 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“I had a hearing test and a review of my hearing aids on October 27th 2022 at Cloth Street, Huddersfield branch. A warm welcome by the lady on reception. A lovely lady, Alana, attended to all my needs with patience and meticulous attention to detail. She has a wonderful calming presence. 💖 Thank you Alana.”

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(Huddersfield) - Posted 2 years ago

Hi Sue, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“We had eye tests today at Horsforth Branch. Staff were superb. knowlegable, helpful and friendly. A great experience.”

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(Horsforth) - Posted 2 years ago

Hi Pat and John, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“NOT HAPPY AT ALL, HAD MY APPT 6TH MAY 2022. HAVE OLD HEARING NHS AIDS,, NEW MOULDS WERE DONE SENT TO YOU. NEW ONES CAME 16TH Sept 2022. ear moulds are too big make my ear lobes soar. reverted back to old hearing aids. my appts were at Portsmouth St Marys Treatment Centre, Echo room.”

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Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,561 reviews