Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,555 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very straightforward”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 10 months ago

“The team Scrivens in Lymington are all amazing and go out of their way to make you feel special and valued, exceptional customer service.”

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(Lymington) - Posted 10 months ago

Thank you for the kind words! We’re so happy your visit at Lymington went so smoothly!

Posted 10 months ago

“Most of the staff ok apart from one who was very abrupt and clever attitude. I had to return my glasses twice. I left the there. I will going to another opticians..wont be this place again...😕”

Helpful Report

Posted 10 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 10 months ago

“Thank you very much for fixing my glasses today, very kind, they’re not falling off anymore!!”

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Posted 10 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 10 months ago

“The Staff were more than helpful, they were courteous and kind. The Audiologist, Aasiyah Chhadat was excellent and very knowledge able and very patient with a very pleasant personality. Would definitely recommend Scrivens.”

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Posted 10 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 10 months ago

“I have been a customer at the Heanor branch for several years. Some members of staff have changed in that time but they all have one thing in common. They are all very pleasant and helpful. However, more importantly, they get the job done properly and ensure that I am happy. On my most recent visit, mid March '24, that familiar friendly welcome is still there. A big THANK YOU to you all.”

Helpful Report

(Heanor) - Posted 10 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 10 months ago

“The staff at Mill Hill were so helpful, especially Ami Kotecha who was so kind, helpful and patient.”

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(Mill Hill) - Posted 10 months ago

Thank you for the kind words! We’re so happy your visit at Mill Hill went so smoothly!

Posted 10 months ago

“Good professional service, excellent products, very helpful and easy to get things like batteries and tubes in aftercare.”

Helpful Report

Posted 10 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 10 months ago

“As always a friendly smile on entering the premises and nothing too much trouble. Every step of the eye test explained to me. Thanks to all the staff at the Poulton-le-Fylde centre.”

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(Poulton) - Posted 10 months ago

Thank you for the excellent review! We’re so happy your visit at Poulton went so smoothly!

Posted 10 months ago

“Service was top notch, friendly, considerate, nothing was too much trouble. Staff & optician are knowledgeable, patient and relaxed. Watched them assist an elderly customer while I was waiting, who was confused. No judgement or rush, they were respectful and went above and beyond to help. Shame they can't compete with price at other top optical providers, or I'd definitely be back.”

Helpful Report

Posted 10 months ago

Thank you for the kind words!

Posted 10 months ago

“Excellent service - so thorough and patient. The team at Bourne End have been there for some time and really know their customers. I went to a large chain competitor around a year ago and all I can say is that it is very good to be back with Scrivens. Quality care and advice.”

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(Bourne End) - Posted 10 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Bourne End!

Posted 10 months ago

“I highly recommend Scrivens as the Team are so helpful, cheerful and professional.”

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Posted 10 months ago

Thank you for taking the time to leave us such a nice review!

Posted 10 months ago

“I haven't got my glasses yet, but all I can say is the staff in the Sheffield Orchard Square branch were very friendly and helpful. It's years since I had an eye test and my previous experience (not with Scriven's) was a waste of time and money, so I was a little apprehensive, I needn't have been, I felt completely relaxed and in good hands in the shop. The prices didn't seem bad, and I didn't have a long wait. All in all, so far so good.”

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(Sheffield Orchard Square) - Posted 10 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 10 months ago

“Very pleased with the service provided by professional team”

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Posted 10 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 10 months ago

“Excellent , friendly and professional and would recommend the Hearing care service. ( Bourne Branch, Lincolnshire).”

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(Bourne) - Posted 10 months ago

Thank you for taking the time to leave us such a nice review!

Posted 10 months ago

“Friendly staff very willing to help Knowledgeable and professional optition. A map included in the email would be really helpful showing location as even with Google maps is wasn't easy to find if you don't know the area. Luckily a local lady showed me the ally way to go down but I wouldn't have spotted the shop sign unless she had helped me.it did add to the stress.”

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Posted 10 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 10 months ago

“Very friendly staff...very welcome and warm. Eileen was amazing and very attentive...thank you”

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Posted 10 months ago

Thank you for taking the time to leave us such a nice review!

Posted 10 months ago

“Scrivens, Corporation St, Birmingham, is great.. All the staff make you feel welcome. They are helpful from the moment you walk in to the moment you leave. They advise you on the style/colour of glasses that suit your face, to the contact lenses or type of hearing aids to wear aswell! I would recommend Scrivens to anyone. I did, my fiancé. He not only has his glasses from there, but his hearing aids to!”

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(Corporation Street) - Posted 10 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Corporation Street!

Posted 10 months ago

“I was very happy with the care I was given before, during and after my eye-test. The test was carried out efficiently and considerately, and I felt that I was in excellent hands. I'm looking forward to receiving my new long-distance glasses. Thank you.”

Helpful Report

Posted 10 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 10 months ago

“Absolutely disgusting, rude, didn't listen, didnt understand, got confused with left and right eye so walked out”

Helpful Report

Posted 10 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 10 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,555 reviews