Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,561 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Michael and Sasha at the Fishponds branch in Bristol went above and beyond to help my father who was struggling with his hearing aids. They were incredibly patient, spending a considerable amount of time talking to us, adjusting the levels on the aids and setting up the hearing loop system so he can now hear in church. Excellent service - many thanks!”

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(Fishponds) - Posted 2 years ago

Hi Louisa, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“After initial problems with an infection I had treatment and a swab taken by my GP. who confirmeb the ear was clear but took another swab to be sure. On the 2nd appointment the audiologist said the ear was infected. The result of the repeat swab again conformed that the ear was clear. The delays gerring appointmens and waiting for swab results meant tat it took 7 months from 1st appointment to receiving aids. The audiologist also said the "good" ear was also infected, an opinion proved by a swab by my GP. Y Your first request for feedback predated my receipt of the aids The cost of fuel plus parking was over £10 hense the negative feedback.”

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Posted 2 years ago

Hi John, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“Only done half the job still waiting for mould impressions cannot get appointment for 8weeks at least”

Helpful Report

Posted 2 years ago

Hi Gillian, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“I took my mum aged 88 to have new hearing aids. To start with the audiologist was lovely but as the appointment went on the audiologist became quite short with us and then rude. She wore a mouth mask which made it very difficult for my mum to hear her. I am not sure why she didn't wear either a transparent one as working with deaf people or a full face! This all resulted in the appointment getting close to 45 minutes and she really just ushered us out in a rush and didn't explain how the new hearing aids worked fully. All very unprofessional and disorienting for such an elderly person. We wont be returning to see that audiologist again even though we are very keen to have the hearing aids adjusted. Now we cant get an appointment for a month just to have them adjusted. Very poor service.”

Helpful Report

Posted 2 years ago

Hi Kayla, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“The Audiologist provided the most excellent care to my Mum, in her 90s, almost blind and a bit panicky about what was going to happen. Phyllis was kind and reassuring and patiently explained the hearing test, which she carried out most efficiently and professionally. The 'front-of-house' staff were lovely, too, and helpful. Top marks all round and many thanks.”

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Posted 2 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Measured my eye sight wrong twice. I Asked for refund and wont let me have a refund. When i asked for speak to manager they also wont let me talk to them. This is at sheffield branch. Poor customer service”

Helpful Report

Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“Attended the Newquay, Cornwall branch recently , ALL the staff were professional , friendly and gave a great service , a big thankyou and well done !”

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(Newquay) - Posted 2 years ago

Hi Clare, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Why is your shop in Tewkesbury GL20 5JR always closed? I visited today, shop closed up. Sign on door saying closed Monday (yesterday) but no mention of it being closed Tuesday (today) I can't be the only customer to visit today and feel annoyed surely. Its very disappointing as I needed my new glasses adjusting as they are very uncomfortable on my nose, Gianni has already tried to adjust them twice. Appears the shop is struggling. Are Scrivens about to go bump?”

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Posted 2 years ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 years ago

“Steve and his team at the Midsomer Norton branch are amazing. They made me feel totally at ease and made the whole experience from eye test to choosing frames, really fun and enjoyable. The service was professional and friendly and I cannot recommend them highly enough. Thank you.”

Helpful Report

(Midsomer Norton) - Posted 2 years ago

Hi Christine, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“Staff were very friendly, helpful and made me feel at ease and the range of frames were very good. I also had good advice and help with choosing my frames.”

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Posted 2 years ago

Hi Sandra, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“My visit to the Yardley store was great. Mohammed, Misbah and Meghan were all friendly and helped me with every need.”

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(Yardley) - Posted 2 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Excellent service as always .”

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Posted 2 years ago

Hi Paul, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“I recently purchased a new pair of varifocal glasses (cost £688.00) from Your Peterborough branch, and was offered a pair of identical sunglasses and frames for half price. When I selected the glasses I was surprised to find that I was charged £15.00 extra for the tint. No mention of the increase above 50% discount was mentioned until I came to pay, i.e for the sunglasses. I paid the extra, but it would have been far better if I had been told beforehand that an extra £15.00 would be added. Other than this the service was superb.”

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Posted 2 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“My last dealings with Scrivens will be exactly that. Having paid over £600 for glasses, which turned out faulty, the replacement glasses, also faulty. I’m now waiting for yet another replacement.”

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Posted 2 years ago

Hi Ray, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“Pleased with my eye test and Dr Omass's good advice”

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Posted 2 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“I have to say, it was one of the best experiences. I did a walk-in appointment, and Dawn who greeted me was absolutely lovely. Being nervous, she had sensed this and put me at easy. It was like I was chatting with an old friend. She made you fill comfortable and welcomed. Everything about this experience was easy and relaxing. Will be definately going back for next check up!”

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Posted 2 years ago

Hi Leslie, thank you for your wonderful review!

Posted 2 years ago

“I was very well looked after very satisfied with the service”

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Posted 2 years ago

Hi Pamela, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“It is unusual to find such a gem these days! Incredible staff, Shar was simply brilliant! Wonderful service in a calm, unrushed environment. So helpful and knowledgable - it really left me feeling uplifted that, in this chaotic World there are still some people that have the will, desire and passion to give such a professional, caring and personal service. Thank you so much for your help, I most certainly know where to come in future!”

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Posted 2 years ago

Hi Elaine, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“First class service, many thanks”

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Posted 2 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Very good information, helpfull assistance, altogether very pleased with service”

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Posted 2 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,561 reviews